Lightroom: Crash report, ntdll.dll faulting module

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  • Updated 7 years ago
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  • (Edited)
I have constant problems with the stability of Lightroom 3.x. On various occasions and times the program stops working, crashes, freezes, and Windows 7 it ​​ends with the following reports:
Podpis problému:
Název události problému: APPCRASH
Název aplikace: lightroom.exe
Verze aplikace: 3.4.1.10
Časové razítko aplikace: 4dd53458
Název chybného modulu: ntdll.dll
Verze chybného modulu: 6.1.7601.17514
Časové razítko chybného modulu: 4ce7c8f9
Kód výjimky: c015000f
Posun výjimky: 000000000006fd5c
Verze operačního systému: 6.1.7601.2.1.0.256.1
ID národního prostředí: 1051
Další informace 1: 5063
Další informace 2: 5063a69f08f5e5953e5b5442cea9675f
Další informace 3: 6c5e
Další informace 4: 6c5e0c690c7b9087432bfcc3d6d269b6
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Juraj ČIČATKO

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Posted 7 years ago

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Juraj ČIČATKO

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I would add:
LR 3.x x64
Windows 7 x64
NVIDIA GeForce GTX 550 Ti
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Brett N, Official Rep

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The faulting module is ntdll.dll, which is basically the Windows kernel. Make sure Windows is fully updated, but also make sure that system hardware is fully updated as well, especially your video card. This means going to the hardware manufacturer's web site and downloading the update from there, not just using the Windows update service. Also, try diabling/removing any third-party plug-ins/add-ins you have in Lightroom.
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Juraj ČIČATKO

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Many thanks. I replace older SATA controller(PCI slot - SATA I - without support Windows7 driver). Now everything works fine.
Best regards.
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Chris Cox

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Yes, most NTDLL crashes are driver problems, and only occasionally application bugs.