Photoshop Elements: Camera Raw not working

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  • Updated 4 years ago
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The Camera Raw plugin doesn't in my Elements and I've given up on Adobe's incompetent support staff that sees no reason it shouldn't work. The problem is without the "Missing Manual" it took me more than 30 days to even realize there was such a plugin, so I can't get my money back. Now I've wasted weeks online and lots of phone minutes getting a run around. I spent $100+ expecting to get a product that works, not a community that chats about how great the product would be if it did work.
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jeff schroeder

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Posted 7 years ago

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Chris Cox

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More details might help.

How does it not work?
Does the plugin show up in the list of installed plugins?
What OS version?
What version of Elements?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jeff,

Sorry you're frustrated. I had someone look at you case notes. There was one chat session on 11/14/11 regarding Camera Raw and whether an internet connection was required. Something along the lines of "The Camera Raw plugin is included in the Photoshop Elements 8 product but the product behaves as if it's not. In other w ords it's as if the plugin is not pluged-in."

If you're on Mac, go to Photoshop Elements>About Plug-in>Camera Raw... (on Windows it under Help>About Plug-in>Camera Raw....):



If it's there, then it's installed. If you don't see it in the list, it's not installed. If it is installed, selecting it from the list will bring up a dialog box:



Let me know what version you have installed.

If your concern is that it doesn't recognize files from your newer camera, this topic will help:

Why doesn't my version of Photoshop or Lightroom support my camera?

Here are some more support reference topics for "Elements Camera Raw."
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jeff schroeder

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Sorry I neglected the details, in my anger I was tired of repeating them even though this is my first try in this particular forum. It's Elements 8 and yes Camera Raw does show up in the list of installed plugins. It doesn't show up in any other way, it's as if it's not plugged in. I'm using a PC, Windows 7. I've updated the Camera Raw plugin from version 5.6 to 6.2 and back to 5.6 with no change in Elements 8's behavior. I've also tried uninstalling and reinstalling Elements 8. My camera is a Pentax K-x and I understand version 5.6 of the plugin ought to accommodate it. Thank-you for the attention, especially considering my bad attitude. I'll try to be patient with anyone kind enough to advise me. It's not that I really want my money back, being version 8 I've obviously had the program a while and am feeling foolish for not being aware of Camera Raw, especially since I'm an SLR user who shoots RAW files. I'm convinced it's such a cool plugin that I'm anxious to get it and willing to pay for Elements 10 to do so. But I'd feel like an even bigger fool if I spend the money only to find out it wasn't necessary. I guess at this point if further advise doesn't solve the problem I'll just try version 10 and return it if that doesn't solve it. As far as I know everything else in Elements 8 is working, I've gotten lots of use out of it and was happy until I bought a manual for it recently and realized Camera Raw is probably the best part of it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah. Camera Raw is amazing in terms of what it can do for developing/processing images and enabling a non-destructive workflow.

You're correct that Camera Raw 5.6 should open the Pentax K-x.

Can you verify how you installed/updated the Camera Raw plug-in and the path to where you currently have the Camera Raw plug-in installed?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Here's the document that I think would be most helpful. We might as well get you the latest and greatest Camera Raw:

http://kb2.adobe.com/cps/920/cpsid_92...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Also, you mentioned the Missing Manual. The Adobe Manual for Elements 8 is here:

http://help.adobe.com/en_US/Photoshop...

Or if you prefer it in PDF format:

http://help.adobe.com/en_US/Photoshop...

I also like to point users to these Free Photoshop, Lightroom, Elements, and Photoshop.com Learning Resources from Adobe: http://adobe.ly/iczlLh
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jeff schroeder

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Thanks Jeffrey Tranberry for the effort. Too bad I wasn't quicker with the details, I might have saved you some time. Everything you presented looks familiar but perhaps I need to look deeper into it. At least I'm not feeling as lost. Thank-you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Cool. Let me know if you get hung up on something.
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madeleine charron

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I just downloaded camera plugin 7.3 because the files from my new camera would not download in to Photo Shop CS6. The directions said this was the plugin for Canon EOSD6, but I still get the same message. They will not open in bridge either. Now what? Suggestions? Also I did not remove anything before downloading this update.
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jeff schroeder

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I'll give details on how I installed Camera Raw update tomorrow. I work midnights and am too tired right now. Thanks again!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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sounds good. Thanks.
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jeff schroeder

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This is the procedure I followed to install the plugin. Close Photoshop Elements 8. (I did)
Download Camera Raw 5.6 from www.adobe.com/support/downloads/detai.... (I did)
Extract the Camera Raw.8bi file from the ZIP file you downloaded. Extract only the Camera Raw.8bi file that is at the top level of the ZIP file (I did). Do not extract the Camera Raw.8bi file from the Win64 folder that is inside the ZIP file (I didn't). This folder contains the 64-bit edition of the Camera Raw plug-in, which is compatible only with the 64-bit edition of Photoshop CS4.

If you are using a 64-bit edition of Windows, (I am) then move Camera Raw.8bi into C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 8\File Formats. If you are prompted to overwrite the existing plug-in file, (I was) then click Yes or Overwrite. (I did, and also did the following to install Camera Profiles)
To install Camera Profiles, extract the CameraProfiles.exe file from the ZIP file that you downloaded. Next, double-click CameraProfiles.exe and then follow the onscreen instructions.
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jeff schroeder

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Just to make my problem more clear - I understand that to open Camera Raw I need simply to open a RAW file with Photoshop Elements Editor, or even choose "open as" and open a jpeg "as a RAW" file. When i do this all I get is the file loaded onto the same screen I'm already on. I understand I should be getting editing facilities such as White Balance, Clarity, Vibrance, and a Histogram that includes clipping indicators for overexposed colors. I see this pictured in Scott Kelby's Photoshop Elements 8 book, but I'm not getting any hint of it on my PC, not even any hesitation or error message as it opens the files onto the same screen I'm already on.
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jeff schroeder

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My Windows 7 is version 6.1 Service Pack 1. 64 bit.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. I sent you an email.
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jeff schroeder

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I should also clarify that I've never been able to open Camera Raw, not even with Adobe's own PNG RAW files, so I don't believe it's a matter of needing a version to accommodate a new camera (I didn't get a new camera) or a camera's proprietary RAW format. It seems this is the assumption being made by many kind people offering advice, but I had the right version in the first place according to all sites I've been lead to for downloading updates. My camera (pentax k-x) can operate with Adobe's PNG as well as the camera's own PEF RAW. I can't get Camera Raw to open with either one. As I mentioned above, Camera Raw is even supposed to open with non RAW files if I select "open as" and choose "RAW". It never has. I've never seen a Camera Raw screen on my computer, only in books. Taking advice, I've tried other versions of Camera Raw including ones that aren't supposed to be for my camera or even for Elements 8, thinking perhaps my adviser's (who work for Adobe) have access to better information than I. No advice I've followed has had any affect. I don't want to sound unappreciative, I'm just trying to clarify that so far no one has told me anything I didn't already know. However, I'm by no means an expert on any of this so I don't want to discourage further input.. HAPPY THANKSGIVING!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for the update. Sounds like you're going to work with Dave B early next. I'm confident he'll get you straitened out.
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jeff schroeder

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I'm no longer interested in PSE. Picasa is far superior for organizing photos and also for uploading to a far superior online album site. Picasa's editing facilities aren't quite as good as the Camera Raw plugin is supposed to be, but Picasa has easy controls that don't require a manual to learn. PSE makes a good manual necessary, then instead steers toward an online community where customers serve as unpaid quality control and human factors engineers. I also find that my camera's own software does a much better job of developing RAW into JPG than PSE does. Therefore even if the Camera Raw plugin did work, PSE would just be an annoying sidestep in my photo processing routine and would only occasionally be worth the bother. I wouldn't be surprised if Picasa has an update in the near future that makes it superior to PSE in every respect.
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madeleine charron

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Yes, the plugin is on the list of downloads under Finder, and after it completed the download etc. I got a message that it was "successful" with a green checkmark. I continue to get the same message telling me that " could not complete your request because the file appears to be from a camera model not supported by the installed version of comer raw" and then there is a link that takes you to the Adobe page with the plug in etc. for the different camera models and so on