Express update isn't installing. It gets so far then I get an error message saying it can't download. It's just hanging there in mid download so I can't even delete and redownload

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  • Updated 6 years ago
  • (Edited)
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Pauline Beddoes

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  • pauline.beddoes@gmail.com

Posted 6 years ago

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Chris Cox

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Which product are you using?
Which version?
Which OS version?

What update are you installing?
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Stefanie Reich

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i had the same problem (iphone 4G, iOS 6.0.1, using latest version of PS before that trying to update to the latest again now). but I managed to delete the hung-up PS program to reinstall. now that I reinstalled it, it doesn't remember that I alread purchased this one effect before (reducing grain) and wants me to pay again for it. i cannot tolerate this as I have already purchased the effect and don't want the camera stuff that was added. i use PS mostly for this one thing and now it's gotten useless to me.
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Chris Cox

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Photoshop doesn't run on iOS - are you talking about Express, or another product?

See previous topics about reauthorizing your additional purchases/extensions to the app. You won't be charged again.
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Stefanie Reich

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woops, thats right, talked about Express ;) i'll check, thank you!
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Stefanie Reich

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hey, thank you so much. found the description again elsewhere where they explained about the settings and restore purchases option. i'd never noticed the settings button before! anyways, it restored and everything works as it usedto be. awesome! Thanks a lot!