Lightroom: The file appears to be unsupported or damaged but worked fine in the past

  • 1
  • Problem
  • Updated 1 month ago
  • (Edited)
I have a 4 photos where Lightroom now give error message in Lightoom.

The messages
"The file appears to be unsupported or damaged"
"An unexpected end-of-file occurred"

It worked fine when imported in 2007 (an update to current process was carried out in 2010) - I can open the files with View NX2 without problems. I can send you a copy of the files (but will not upload them in a public forum)
Photo of TO

TO

  • 2 Posts
  • 1 Reply Like
  • anoyed and fustrated to pay for software that works less well than earlier versions

Posted 7 years ago

  • 1
Photo of TinaC

TinaC, Tier 3 support engineer

  • 133 Posts
  • 11 Reply Likes
Can you please tell me exactly what you're doing in Lightroom when the error occurs? Are you clicking on the image in the Library module, or something else? thanks!!!
tina
Photo of TO

TO

  • 2 Posts
  • 1 Reply Like
Hi Tina, I am in the Library module, grid view and double click on the photo. File format is Nikon RAW (.NEF)
Photo of Tonya Rabish

Tonya Rabish

  • 4 Posts
  • 0 Reply Likes
you can use Avdshare Video Converter to convert your video.