Photoshop: The Endless Crashing on Save

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  • Updated 7 years ago
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I am running CS 5.1 on Snow Leopard 10.6.8. Just purchased. Whenever I attempt to save, Mac disc icon appears, Photoshop freezes and crashes. This has happened more than 50 time consecutively. Fonts have been checked. Any advice? Many thanks
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cp winner

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Posted 7 years ago

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Chris Cox

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We need to see the crash report to know why it is crashing.
But the most common crashes on MacOS are OS bugs, and bugs in third party plugins.
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cp winner

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This I fear is the best I can do given the length of the reports. I upgraded from OSX 10.4 to .5 to .6, and decided it was time to do the same with Photoshop. The result has been disastrous. Bests.
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Chris Cox

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We need to see the rest of the report to know why it crashed. See Jeff's URL below for more info.

But at first glance that looks like some OS bugs that we've been tracking (where the OS dialog corrupts memory, probably while creating thumbnails).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi CP Winner, please submit the crash report with your email address and the URL to this forum topic. That will help us identify what the issue is.

Submitting Crash Reports: http://adobe.ly/gNJWVY
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cp winner

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Jeffrey, Chris: Thank you for your kind comments. I marked "always send crashes to Adobe" from the start. I merely gave an alternate email address. If that system has been operating correctly, you must have 50 or more such reports... Kind regards.
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Chris Cox

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But we still don't know your email address used when submitting the crashes, or a user/machine GUID so we can look up the specific crash. It's not easy finding a specific crash in a huge database across all crashes, all products, all versions, all OSes, etc.
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cp winner

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How do I restore the crash report setting for Adobe? I clicked on the automatic send and now can't get back to the manual setting. I'm glad to send the a report. The crashing continues. Many thanks
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Chris Cox

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Go to your preferences folder and delete com.adobe.crashreporter.plist (which is much easier than trying to explain how to edit it).
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cp winner

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The email address submitted with the crashes was/is cpwinner@gmail.com -------------- the crash default setting is sending all reports directly to Apple. Cut & paste isn't functional, nor can I find a way to restore the Adobe crash setting so I can make a copy for you. Frustrating...
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Chris Cox

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I found 4 crashes from you, all crashing in Apple's save dialog code, and matching the snippets you posted. While the OS save dialog is open, something corrupts memory, and then the OS code crashes shortly afterward.

I can't see any third party plugins or haxies loaded, nor any drivers that we know to contain bugs. So you're probably looking at an OS bug.

Now, I have no idea why this is repeatable for you and not other users. It could be a corrupt OS install, some sort of disk corruption, or another manifestation of Apple's bugs when rendering document thumbnails.

You can try repairing the disk using Disk Utility, reinstalling the OS (with a clean install and reformat of the disk), changing the viewing options in the open dialog, or (worst case, because it still has a lot of bugs) upgrading to MacOS 10.7.

Beyond that, I really don't know how to solve this problem. It's something weird happening in Apple's code, and I don't have much visibility into their code.
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cp winner

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Here, for the record, is the tail end of the latest Apple report: