Support chat not helpful

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  • Question
  • Updated 6 years ago
  • (Edited)
here is a chat that I just had with an Adobe chat person:

Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.

You are now chatting with 'Balachander'

Balachander: Hello. Welcome to Adobe Technical Support.

Mike: hey

Balachander: Hi Mike.

Balachander: I have received your query. Please allow me a moment to verify your account and to review the details of your request.

Mike: I'm trying to figure out how best to configure my new SSD for one thing.

Balachander: Thank you for the information.

Balachander: As I understand you want to know suitable graphics card for CS6. Am I correct ?

Mike: Seems that Adobe is saying to use a SSD for a scratch drive rather than a boot and operating drive.

Mike: Yes, to the graphics card

Balachander: Thank you for the information.

Balachander: I will be glad to check and help you with this issue.

Balachander: Just to confirm, may I know the full name and version of the product, you are referring to?

Mike: which product? SSD is an Intel 520

Mike: I use PS CS5 and LR4.1

Balachander: No, The Adobe product that you want to know the suitable graphics card.

Mike: see above

Balachander: Are you referring to CS, Lightroom 4.1 or CS6 ?

Balachander: *CS5

Mike: CS5 and LR4.1

Mike: but i will be getting CS6

Balachander: Okay. I will provide you with the link so that you can check on the supported Graphics card.

Balachander: Please click here to know more information

Mike: how about info about the SSD?

Balachander: Regarding SSD, you can try installing the product on this.

Balachander: If you face any issues contact us back for further assistance.

Mike: The info on video cards is not helpful. Prices are all over the map.

Balachander: Is there anything else I can help you with?

Balachander: Could you please provide me with Photoshop CS5 and Lightroom 4.1 serial number ?

Mike: Which one do i need? That depends on how i use the produce, right?

Mike: okay, just a minute, but what difference does it make?

Balachander: We need to check on the serial number so that we could check and help you better.

Mike: 1160-

Mike: That's for PS

Mike: oh, sorry, that is for LR

Balachander: Thank you for the information.

Mike: 1045- for PS

Balachander: Mike, the above given document are for the tested graphics card in Photsohop CS5.

Mike: I know.

Mike: which one do i need? there are a ton of choices and no info on why to choose one over another.

Balachander: Please allow me moment to while I check on this.

Balachander: Thank you for staying online.

Balachander: I am sorry, Tested video cards are for Photoshop CS5, However, we will not able to tell which one to choose.

Balachander: You can choose any of the graphics card listed.

Balachander: Do you have any further questions for me today ?

Mike: Yes, tell me why I have wasted my time here today?

Mike: Please, I'd like to know what help I've been given.

Mike: You received all kinds of info from me. why the heck ask for it if your service is so sparse?

Mike: Ridiculous, don't you think?

Mike: So here is the question and you could ask your bosses why this is not answered on your site:

Mike: which one do i need? there are a ton of choices and no info on why to choose one over another.

Balachander: I am sorry for the inconvenience caused.

Balachander: However, Above given document is for supported graphics card that you have requested.

Balachander: If you have any further questions I will be glad to help you.

Balachander: If you want to give feedback, you can give it on https://www.adobe.com/cfusion/mmform/...

Balachander: Is there anything else I can help you with?

Mike: But you could tell me where I can send this chat so that someone at Adobe can discern how he or she could assist customers.

Mike: So I guess you have. Goodbye.
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Michael Meek

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Posted 6 years ago

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