The saved printer information is not compatible

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  • Updated 10 months ago

Phot shop elements
version 11.0


O.S Windows 7 pro

I have printed photos before with both my printers Cannon and Epson without any problems, now I get this message.

“The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is no longer available. You need to check your printer settings before printing.”

I ran a test using another program and had no problems at all printing on both printers. Can anyone help me this problem?

Photo of Leonard Cascia

Leonard Cascia

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Posted 10 months ago

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Photo of Steve Lehman

Steve Lehman

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Hello there Leonard,   

What was the other program that printed correctly?  

Since we have moved onto Windows 10 it's hard to remember how we fixed print drivers in Windows 7,but I remember we always reinstalled the print driver which overwrites onto all software apps (again).   I would reinstall the print driver.   Go to control panel, find printers and devices, then open printers and find one of your printers, highlight it, then right-click to get the short-menu and click properties.  There you should find "update driver".  By updating the driver you could jar the printer to work.   If it doesn't, you may need to reinstall it.  You won't need to uninstall the print driver, just find where it says "install driver", select the printer, then install the driver at hand.  If it says it is already installed, then delete the driver (select>delete) and try to install it again.  
Windows 7 will find printer and will  direct you to the brand, model and number, then finally the print driver, and make sure the description matches your printer.   Install it.  It will overwrite what is left of the old print driver and it will install for all apps again.  

Since you have a very old PSE, my bet is on an older application is why it works for that one but not PSE11.   You might upgrade to PSE 15 and be right up with the rest of us.   Sure it costs a little money but you can find a bundle with it too.   It's worth its pricing for sure.   

While you're at, you may as well upgrade Windows 7 to Windows 10.  In Windows 10, we can reset a certain app's IF Windows 10 cites that there is a problem with the app.   

Still, I'd like to know what the other program works your printers.   

Steve Lehman, MCSE Windows Eng.