Photoshop: The multi-screen limitation that bugs out until you restart with 1 monitor

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  • Updated 2 years ago
  • (Edited)
Photoshop bugs out to where it cannot open images or create new ones when you setup multi-screen and have the task-bar on the secondary monitor. I'm able to use multi-screen fine with the task-bar on the primary monitor. The bug may not occur until you relaunch photoshop with the task-bar on secondary monitor! Also once it occurs the only known fix is to restart PC with 1 monitor activated.

A very annoying bug for me as I like to have my task bar on my secondary monitor. If this cannot be fixed, then at least include it in some troubleshooting documentation as it took me a month or two to figure out the problem, going from thinking it was my graphics card, graphics driver, windows, photoshop settings, registry, etc, etc, etc.

* Resetting photoshop settings with ctrl+alt+shift does not work for this problem.
* Attempting to move a "missing" dialog box does not work (alt+space). I'm pretty sure no dialog box even opens with this bug.
* There is no settings or system files, including registry that fixes this photoshop problem.
* Reinstalling photoshop does not fix this problem
* I've tested this in CS2, CS5, and CS6, but pretty sure it occurs in all photoshop versions.
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Andrew Theel

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  • let down

Posted 4 years ago

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Robert Frost

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What are you calling the 'task bar'?

Bob Frost
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What do you mean by "bugs out"?
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Chris Cox

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What OS version are you using?

And many of our users do use multiple displays without such problems -- so I would suspect that there is something else (a utility, a bad driver, etc.) involved.
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Andrew Theel

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I'm running windows 7.

The task bar is the windows bar at the bottom that shows current tasks and notifications. You can drag it over to a secondary monitor, so it's not on your primary. (Must unlock it first).

Bugs out = read the post. Photoshop cannot open/create files, I get no dialog prompt when creating new files, and I cannot open any image files.

My only known fix doesn't seem to be working on my Nvidia computer, but the fix did work on my AMD machine. However the fact remains that the setup also bugged my AMD machine.
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Andrew Theel

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It's strange because once the bug occurs, it remains regardless if I am multi-screening or not. I did get the fix to work in my Nvidia machine just now. It is odd because sometimes it'll work the first time you start Photoshop after reseting computer, but then reoccurs if you relaunch photoshop.

I have tested Photoshop with multiple relaunching on both my Nvidia and AMD machines and they are working fine now. However I'll not be working in multi screen with photoshop again until someone tells me the fix/problem.
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Chris Cox

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The fact that you have to restart the computer means that something is going wrong at the system or driver level. When you relaunch Photoshop - it only remembers what was in the preferences.

Not seeing a dialog usually means that the dialog is on another display. But we have also seen cases where other software (utilities, some drivers) interfere with Photoshop (and sometimes other apps).
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Andrew Theel

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The window isn't appearing on another monitor because the alt+space doesn't do anything and also because I don't have another monitor active. Not to mention it works after a restart, but only for a bit. Yes I think the problem exists between Windows, GPU, and Photoshop. However I believe since photoshop is the program having the problems, it's something photoshop needs to fix, not the prior.

I've tried every GPU setting possible in photoshop to fix the problem with no prevail. Which includes the GPU accelerator being disabled. Photoshop needs a safemode or something to where it doesn't rely so much on GPU drivers.
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Chris Cox

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Have you used any utility like "log me in"?

And no, this really sounds like the bug is somewhere outside of Photoshop (and would be fixed outside of Photoshop). It does not sound quite like a GPU issue.
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Andrew Theel

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After about a year and a half, the issue was resolved.  The issue was with a program called Teamspeak for voice communication.  I determined it was teamspeak because it would always happen after launching teamspeak and only teamspeak.  I just got to where I knew not to launch it before wanting to work in Photoshop.  Anyways one day Teamspeak received an update and the problem went away.  Thanks for your help.