The Lightroom for iPad app is absolute awful.

  • 1
  • Problem
  • Updated 11 months ago
The Lightroom for iPad app is absolutely awful. There are free apps on the internet that do basically the same thing. You really need to create an iPad version of Lightroom that is exactly the same as the desktop version. I’d also like to see better connectivity so you can import direct from your camera to your iPad via WiFi. I’ve been trying and failing to give this feedback for months.
This is my big problem with you guys, you make a product for photographers or students or whoever, right. Then you get feedback from the people who use your product that it doesn’t do what they want it to do. Instead of taking that onboard and passing it onto your software development people, or your marketing people or whoever is responsible for making decisions about developments/changes, you just repeat unhelpful information at people
Photographers who travel for work (or anyone who just wants to take photos while travelling) want to be able to use the full version of lightroom on a smaller device like an ipad or tablet. It’s easier to edit on. The customer service are also a joke. I asked multiple times for feedback to be passed on and for a complaint email and was just sent back to this which seems to be people who don’t work for Adobe helping other people fix problems with your stupid products.
Photo of Alana Hudson

Alana Hudson

  • 7 Posts
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of Antoine Hlmn

Antoine Hlmn

  • 908 Posts
  • 219 Reply Likes
Awful is a little overstated, but truth is LR is not suited for pro or enthusiast photographic work. There is alsmost no solution for a streamlined integration of mobile and desktop.

There are also lots of bugs, arbitrary restrictions and behaviors “by design” aka “you’re using it wrong”.

But worse of all, Adobe does not take feedbacks seriously. As long as the cash (from phone users) is flowing, there neglecting their core business: photographers.
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 2896 Posts
  • 1246 Reply Likes
Direct import from the camera is something that no doubt will come when iPad iOS is released. So far this has not been possible due to limitations of iOS, not of Lightroom.
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 2896 Posts
  • 1246 Reply Likes
"Not true, I can import photos direct from my camera onto my iPad currently, just couldn't get them into lightroom on the iPad."

You are missing the point. That is exactly the limitation in iOS I was talking about. You can only import to the Camera Roll right now, not directly into another app. That limitation will be lifted in iPadOS.

You can however already import photos from the Camera Roll into Lightroom. You can even let Lightroom do that automatically. I'm not sure from your rant that you know this...
(Edited)
Photo of Alana Hudson

Alana Hudson

  • 7 Posts
  • 0 Reply Likes
Listen Johan, I came here to provide feedback to Adobe about what I’d like from their product and the reason I cancelled my subscription, because according to them, the is the only way I can do that. They don’t even care enough about their customers to have a customer care email or feedback email. I did not come here to have tea and chats or to put up with you being antagonistic. Stop trolling my post.
Photo of Antoine Hlmn

Antoine Hlmn

  • 908 Posts
  • 219 Reply Likes
Don’t shoot the mailman, Alan. He’s just clarifying one point of critics. Everything else remains valid and I’m sure Adobe’s devs read this forum and will take this into account.
Photo of Alana Hudson

Alana Hudson

  • 7 Posts
  • 0 Reply Likes
It's Alana. Also, I don't appreciate being trolled and patronised. I am not here seeking assistance from a bunch of people who clearly have nothing better to do. I am simply trying to get a message to Adobe about their product because there is no other way to do it. And don't tell me he was trying to be helpful. He clearly wasn't. And not are you. I really don't understand why any of you think you have the right to tell me what to do or why you're bothering to post. If you don't work for Adobe, I'm not talking to you. Adobe, add this to my list of complaints. I can't even raise a complaint without being trolled by random people who don't work for you.
Photo of Antoine Hlmn

Antoine Hlmn

  • 908 Posts
  • 219 Reply Likes
My apologies for your name, Alana.
You're not being trolled and Johan is certainly the furthest away from a troll. Johan was correcting one point from your complain. All other points are valid and shared amongst many LR users.
Adobe has a crappy customer support, and hopefully the feedback from the forum will add credit to the story. Sadly, as long as they're making a sh*tload of money, I'm not sure the will greatly inprove LR. There is, however, no need to be insulting towards people correcting incorrect information. Some people might not have better things to do, some may hope for improvements in LR, some might be Adobe's employees... Some might even be here to help other people, can you imagine this?
Photo of Alana Hudson

Alana Hudson

  • 7 Posts
  • 0 Reply Likes
Unless you work for Adobe and are passing my feedback my onto their software engineers, you're not 'helping'. And trying to tell me how my iPad works or telling me that based on 'my rant' I don't appear to understand things is patronising. Patronising people is insulting. I'm so over trying to deal with this crap product, not being able to give feedback and now having to deal with this rubbish.
Photo of David Converse

David Converse

  • 925 Posts
  • 270 Reply Likes
Ranting at people who are trying to help is a jerk move. Nobody is going to take your seriously with that attitude. That's not trolling, its an adult perspective on your childish behavior.
Photo of Alana Hudson

Alana Hudson

  • 7 Posts
  • 0 Reply Likes
Talking to people who aren't talking to you and who don't want any input from you is a jerk move. You people are hilarious. I've made it crystal clear on multiple occasions that I'm legitimately only here to pass feedback to Adobe because there is no other way to do it. And then you send me all sorts of unhelpful messages telling me I'm being mean to you. As if calling me a child or telling me I'm ranting is polite. Seriously, walk me through your Wednesday night, do you just go on random forums looking for people to talk to? I genuinely don't understand.
Photo of David Converse

David Converse

  • 925 Posts
  • 270 Reply Likes
Adobe has millions of customers. This forum is how we talk to Adobe and to fellow users who might have insight into our questions. Poisoning the well and attacking other customers isn't the way to get help.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7535 Posts
  • 1725 Reply Likes
Alana,

Referring: " They don’t even care enough about their customers to have a customer care email or feedback email."

Posting in this forum is a direct conduit to support, engineering and product management.  In spite of multiple demands in this thread for an email address, I assure you that any address anyone would provide would have fractional impact when compared with proper well-reasoned posts in this forum. 

Here, we track legitimate specific complaints, cross-referencing them with our Feature Requests and Bug Reports to provide real-time feedback directly to the products' engineering teams. When necessary we conference in managers for the various product teams. 

Those who participated in this thread thus far are not Adobe staff but rather volunteers and those who share a passion for photography, workflow, tools and sharing information to make all users lives easier. Proper conduct is enumerated in the Terms link at the bottom of this page. 

Now, to the point of your thread: I am happy to carry specific concerns regarding lacks and wants in the iPad version of Lightroom mobile directly to the development team. I would also encourage you to add your personal story to various existing posts on this forum which may already be voicing specific concerns which echo your own. We value quality feedback about our products and are always looking to make them better. 
(Edited)
Photo of Alana Hudson

Alana Hudson

  • 7 Posts
  • 0 Reply Likes
Finally, someone who works for Adobe. Hurrah, you do exist.


My concerns to go to the software team are:

- The iPad app needs to mirror exactly what is on the desktop program.

- there needs to be better importing/accessibility for photos into lightroom on an iPad

- you should be able to buy this software like the desktop version and not have to pay astronomical subscription fees.


My general feedback is:

You need to vastly improve your customer support. As a customer I want to be able to talk to Adobe staff about my complaints. I do not want to have to go on a forum and have a bunch of people whine at me because I'm not happy about this process. Its lazy of Adobe to push customer support back onto your customers. Some people like forums, great for them, they can create one or find one online and swap ideas to their hearts content. But I really have not appreciated this experience of a bunch of photography enthusiasts butting in and lecturing me under a guise of 'being helpful' and being patronised and insulted (although this is the very behavior they've all complained of) despite my numerous messages that I'm not here for a chat, I'm only here to get a message to Adobe.


Now how do I stop notifications on this thread?
(Edited)
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 2895 Posts
  • 1246 Reply Likes
Click on your name in the upper right corner and choose 'Profile'.