The Great PSD Image Disappearing Act

  • 1
  • Problem
  • Updated 3 years ago
I open PhotoShop PSD type of image file, work on it and go to save it - goes thru the motions then reports 'cannot save the file, file cannot be found' . I check the folder and it has gone, but it is on the screen, it can be modified but it no longer exists. I have lost 4 valuable images from one folder this session.
I restarted the machine and then opened an older PhotoShop (Not CC). Using the old App I started to duplicate files from the bad folder and create a backup of TIFs. One of the originals disappeared and left me with the TIFF. I'm not very technical but I have been using PhotoShop since Version 1.2. (about 1985?) and this is my 1st real problem. Can you help me get rid of this 'new feature'? I have back ups of the basic set of images, of course, but these are the final steps of a 6 year project. Open, tweek, polish, save and it's gone.
Photo of John Goodhead

John Goodhead

  • 3 Posts
  • 0 Reply Likes
  • too tired to be emotional!

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
What OS version are you using?
It sounds like your filesystem might have a problem on that disk, or a fileserver issue if you are using a network volume.

BTW - Photoshop 1.0 was released in Feb. 1990.
Photo of John Goodhead

John Goodhead

  • 3 Posts
  • 0 Reply Likes
Chris,
I am using Windows 7. The machine is not networked so it must be the disk.
Is there any test to determine the cause of the problem?
What do I do about it?
Ever since I've had the CC version of Photoshop I have had problems saving. Usually 'Can't save as file is being used' and 'Can't save as file has been left open (I can't remember what follows that, but it could be 'in another folder' or indicating in another location). They have always saved eventually - save as - duplicate and save - etc.
Photoshop dates, yes, my mistake, When I got my first Mac in 1985 I had Aldus Pagemaker. Late 80's Freehand. So it was early 90's Photoshop and I think I might have started at version 2.0.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
You need to check the filesystem structures on the disk, and check the SMART status of the disk (which will tell you if it is failing). Most likely this would be due to problems with the filesystem structure, or a utility program causing problems for the filesystem structure. Failing disks usually just slow down and return bogus data.

The file in use error means that something outside of Photoshop has the file open and the OS is returning an error because of that. That could be due to the OS or thumbnailing utilities, but we've also seen buggy backup and AV software cause problems in the past.
Photo of John Goodhead

John Goodhead

  • 3 Posts
  • 0 Reply Likes
Chris Cox,
I have checked disc with Auto fix file sys errors plus Scan for + attempt recover of bad sectors.
I Kept an eye on this all the way through to 5/5 - verifying free space, then I missed what I assume was a summary or a report which flashed on the screen for a second. I have tried to locate a report file on this, but cannot find one. I am assuming it was OK.
Checked SMART with Command Prompt - diskdrive get status - and got -OK.

Had another failure to save. The wording was - Could not save (File name) because the file is already in use or was left open in another application. I did 'Save as' but used the same name. It saved it no problem.