The disk for Elements 13 will not install on Windows 7

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  • Updated 4 years ago
  • (Edited)
No pop up appears. I opened My Computer, then put the DVD in and a green line appears goes completely across the box and stops just before the end. I have rebooted, replaced the disk with a new one. Same thing happens. Other disks work.
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Veronica Cremers

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  • frustrated!

Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Veronica,

Have you tried downloading an installer from here:

Also, I would disable any virus software and/or firewalls during install.