Photoshop: Text tool gives error after version 12.0.4 update

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Just installed an update to Photoshop CS5 to version 12.0.4. Can now no longer use the text tool. Error messge reads, "Could not complete your request becuase of a program error." Help, I'm on deadline! FYI, I'm running Mac OS X version 10.6.8
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Gerald Tucker

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Posted 5 years ago

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Chris Cox

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One of your fonts is corrupt, or you are using a third party font manager with bugs (we've seen both cause this).

If you have a third party font manager plugin, try disabling it or updating it.

If not, then you'll have to track down which of your fonts is causing trouble.
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Gerald Tucker

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I'm using FontExplorer X. Looks like the only update is buying a copy of Pro.

Perhaps this is my problem.

Haven't had problems before with this file for the last several days.

The only fonts in use are system fonts, Helvetica Neue.

Not sure how to disable FontExplorer, but will look into it.
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Chris Cox

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I think you can just disable their plugin.
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Gerald Tucker

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They don't have a plugin for this older version of FontExplorer. They stopped at CS3 it appears. Can I return to the earlier version of Photoshop to resolve this for sure in the near term? Will this require a reinstall?
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David, Official Rep

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I agree with Chris. A good document for resolving font bugs can be found at http://kb2.adobe.com/cps/843/cpsid_84...

If you're still having trouble after trying these steps, please let us know!

Thanks,
David
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Gerald Tucker

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Thanks gentlemen!
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Gerald Tucker

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Disabling font preview didn't work. I actually got the same error message by simply selecting Type under the Preferences, but was then able to access it upon the second attempt. It occurred to me that I was getting an alert a few days ago about turning off text smoothing for fonts below 8 pt in System Preferences. I went into this preference pane and changed it from 4 to 8 earlier in the day. Don't know if this contributed in some way.

While in FontExplorer, I used tools to delete both application and system fonts and restarted. I could not find a tool to validate the fonts. I have a copy of FontDoctor and will use it to look for any corrupted fonts after I restart.
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Gerald Tucker

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Cleaning the font caches had no effect.On to FontDoctor diagnosis
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David, Official Rep

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Howdy Gerald,

The tool is validate fonts is:

Download, install, and run the attached FontTest.jsx script (http://kb2.adobe.com/cps/843/cpsid_84.... The script can determine if there are damaged fonts on your system, or if some of your fonts are causing the crash.

Download and read the attached FontTest_readme.pdf file (http://kb2.adobe.com/cps/843/cpsid_84....

Important: This PDF file contains critical information on how to install and run the script, and information about the results.

Note: If Photoshop crashes before you can run this script, the cause is most likely in the operating system, and less likely in Photoshop. In these cases, perform the other solutions in the earlier link.

Control-click (Mac OS) the FontTest script. Then, save the FontTest.jsx file to a location on your hard disk, such as your Desktop.

David
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Gerald Tucker

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FYI, the link to the FontTest PDF is no longer active. Have another?

By the way, Font Doctor found a lot of conflicts and I cleaned all of those up, but to no avial.

One challenge I suspect is that, as a designer, I have is the massive number of fonts residing on my hard drive. One odd thing I noted as I was navigating FontDoctor to diagnos the various folders, was that in the Library within my main Hard Drive I found a Fonts folder with a file named, AdobeFnt07.lst, a Disabled Fonts folder, and another folder named Fonts.alt that contained what appeared to be a set of system fonts. When I navigated to diagnos this Fonts.alt folder, Font Doctor crashed, as did MS Word that was up. Both crash reports aligned with the problem identified in the Photoshop crash report. Here is the initial text of that report:

Process: Adobe Photoshop CS5 [378]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: 12.0.4 (12.0.4x20110407.r.1265) (12.0.4)
Code Type: X86-64 (Native)
Parent Process: launchd [156]

Date/Time: 2011-08-09 13:18:01.140 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 181311 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 28666 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: D68D4221-A39E-446B-ADC7-E87F85A06ACA

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000198
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.Photoshop 0x0000000100717c2c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4437904
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David, Official Rep

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Howdy Gerald,

Here's the PDF link again: http://kb2.adobe.com/cps/843/cpsid_84... . The link could be incompatible with this website. I just opened the PDF so I know it's good; I will also send you a copy via email.

It does sound like one of your corrupt fonts is causing the problem. A single bad font can cause a lot of misery. Have you tried the javascript test? It should be able to catch what Font Doctor cannot.

Thanks,
David
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Gerald Tucker

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All fonts failed. I suspect that there is a problem with either the location of all of these fonts or a problem with FontExplorer X after the 12.0.4 PS upgrade, since I've been working intensely with the Helvetica Neue family for the past several months. Of course, I only play a font doctor on TV.

I await your professional opinions.
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Chris Cox

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Sounds like you need to talk to the makers of Font Explorer and get their help debugging it.