Photoshop: Text Tool Crashes CS4 64-bit, on Windows 7

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  • Updated 2 years ago
  • (Edited)
Photoshop CS4 64-bit, Windows 7 version continues to crash this week when selecting the text tool or opening a file with text. I researched your support topics and community information on this issue that I am finding to be a reoccurring problem for many of us users. I tested several of the remedies suggested on your support site over a five hour period and have had no luck getting Photoshop CS4 to run. Please help! Some of the steps taken; Diagnostics on fonts, updated GC Drivers/went back to previous driver. Deleted PSD Pref file. Followed all recommended PSD Pref settings changes. Ran "FontTest.jsx, Looked for Library Cache to remove no luck there. Upgraded Flash Player to current. I am at a loss for what next to test. Thanks for any assistance you can provide urgent!
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Steven Kunz

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  • frustrated

Posted 7 years ago

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PECourtejoie, Champion

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Hello, by font diagnostic, do you mean that you did remove half of the fonts, try, add them back, remove other half, and so on?
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Steven Kunz

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PECourtejoie,

Font Removal Reply:
Thanks for your feedback. In reply to this specific question I did remove and or disable all my personal font folder fonts, please reference my comments to your second message. I did not touch the system folder fonts. Please advise the proper method for removing system fonts even if it is simple I am cautious with system folder changes.

Thanks-
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PECourtejoie, Champion

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And, just in case, here is the CS2 document about Font issues troubleshooting: http://kb2.adobe.com/cps/843/cpsid_84...
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Steven Kunz

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Hello PECourtejoie,

FONT Steps Taken:
Thanks for your assistance. Here are the steps I took with my fonts on my workstation to correct Photoshop CS4 64-bit from crashing. I use Suitcase Fusion 2 and Font Doctor 2.6.1. I ran Font Doctor and found 12 fonts indicating problems. I removed the 12 suspect fonts from my personal font folder and computer. I used the tool in Font Doctor to reorganize my fonts into a new folders and categories a-z fonts. I renamed my old personal fonts folder and went into Suitcase and deleted the previous font folder. I added the new personal font folder to Suitcase but did not activate any of the fonts in that new library.

I did not touch any of my 583 system fonts. Font Doctor 2.6.1 is not allowed to diagnose the system folder to my understanding. My system folder is not used at all for my personal font usage. The fonts located there are form the operating system and application default installations. What can be done to address the system folder diagnosis correctly?

Keep in mind that Photoshop CS4 64-bit has been working correctly for two and a half years with no issues related to the text tool. Below are the results of the recent Font Doctor diagnosis of my custom personal fonts folder: A total of 7190 Font Files were examined - 2611 Bitmap fonts were examined 2609 PostScript Type 1 fonts were examined 182 Open Type fonts were examined 1788 PC TrueType fonts were examined Diagnosis Results- No font problems were diagnosed!

Yes, I followed all the steps to the best of my ability already in regard to your referenced link: Troubleshoot fonts | Photoshop CS5, http://kb2.adobe.com/cps/843/cpsid_84... for Photoshop CS5. I did not have success running the recommended FontTest script FontTest.jsx for Photoshop CS5 it crashes. I did not see a CS4 version of the script to test.

Additional Troubleshooting Steps Taken:
Note: Photoshop 32-bit is working correctly without the text crashing issue. I am just focused on the 64-bit version. I went back and forth with NVIDIA Driver updates compatible with my configurations. I did a system restore point back a few updates when it was working with no success. Flash was updated and brought back to the older version and back to the current again. I did not have success finding this path /Users/[user name]/Library/Caches/Adobe folder to delete the Type Support folder. I did however have success deleting the Photoshop Pref. file several times.

I look forward to suggestions to steps I may have missed and or corrective measures to accomplish steps that I covered that did not work at the time for me. Do I need to diagnose the system fonts and what is recommended with my attempts not being successful? How can I access a CS4 version of the Font Test Script to get that script working correctly? What next? I appreciate the support on this. Thank you-
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried disabling Font Preview in Photoshop's preferences?
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Steven Kunz

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Hi Jeffrey,

Thanks for your reply and suggestion. Yes I applied several different Photoshop preference settings recommended including disabling the Font Preview feature. The Font Preview setting topic is a good idea that has been pointed out by several users, unfortunately in my case disabling this pref. feature had no benefit.
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Kyoko Itoda, Photoshop QE

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Sounds like your fonts are fine according to your note. If Photoshop 32 bit application works, then 64 bit should not be a problem. Have you tried to remove Suitcase Fusion 2 and try?
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Steven Kunz

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I will consider removing Suitcase....thanks
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Kyoko Itoda, Photoshop QE

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I don't think this fixes your case, but I just received a report from other user that Photoshop 64 bit crashes with Haettenschweiler font. This issue can be solved if you turn font preview off.

Just for your info.
Thanks,
Kyoko
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Steven Kunz

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Kyoko-
Update I did remove Suitcase Fusion 2. That did not corrrect the problem however. Thank you for the suggestion.
S
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Shiree Clark

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Did you ever find a solution to this problem? If so, what was it?