Photoshop: Text Tool stuck with floating windows

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  • Updated 1 year ago
  • (Edited)
Right now on the screen I have a text box being edited, but I can't commit any changes. Neither with the ok and cancel buttons on the top bar, neither with shortcuts (CMD+Return, Esc key). I can't choose any other tools. I can't access the menus. I can't save my work. Photoshop is just stuck.My only option is to Force Quit and the recover my work.

I can't seem to reproduce this bug, but it's not the first time it has happened. It has something to do with floating windows inside photoshop. I don't use tabbed documents, and often I have 2 or 3 files floating inside PS screen.

This bug happens when I got Text Tool selected in a active document, and click on a text layer on an inactive document. Usually the first click makes the document active, and the second is to actually edit the text. But sometimes it goes straight to the text editing, and all the previously described happens.

I've found a similar issue. Even thou it's 3 years old and still happening: https://feedback.photoshop.com/photoshop_family/topics/text_layers_stuck_editing_after_esc_or_cmd_en...
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Leandro Rossa

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  • wish it doesn't happen anymore

Posted 2 years ago

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Leandro Rossa

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Dev/support team: is there anyway to log this? It's very random when it happens. I will try to record a video next time showing how PS loooks while stuck.
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David, Official Rep

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Hi Leigh,

This issue is part of a bug that will be fixed in the next release of Photoshop.  Sorry for the inconvenience this bug caused you.

Thanks,
David
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Leigh B

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Can confirm that this just happened again for the first time in 20170425.r.252 x64, it hasn't happened to me for months.

The only additional lead which might be of use is that I had switched to Chrome while editing (or having just edited, can't remember) a text field in Photoshop. In Chrome I switched my keyboard language from Maori to US English using the language switcher menu next to the OSX clock (as I wanted to type a 'è' and Maori doesn't let you do that). When I then cmd tabbed back into Photoshop (still in US English mode) I tried to 'esc' out of the text edit mode that Photoshop was in, which caused the dreaded bug to rear its ugly head. 

Hope that helps!
(Edited)
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David, Official Rep

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Hi Leigh,

I'd like to help narrow down what you're encountering, particularly since I'd hope this bug was dead, but something isn't quite adding up.

I switch virtual keyboards all the time, even in the middle of entering text, without any problem.  Heck, I regularly will enter a line of text in Arabic, Japanese, Russian, and French or German in the same paragraph for testing.  I recall several years ago one of the OSs had a problem with this, but I'd thought that was solved prior to 10.9.  What OS are you running?

Since this happened, has it happened again or was it just a one-off?  If it has happened, does it happen all the time or with specific documents?  Have you tried trashing your preferences.
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Leigh B

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Hi David, 

The language switching may just be a coincidence, I did spend 15 minutes trying it to trigger it again by repeating what I had done but couldn't. I'm running osx 10.12.4. This was just a once off, as I said it hadn't happened for several months so I assumed your fix had worked but alas! I will post again with any more information if it happens again.

Cheers
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David, Official Rep

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Thanks for the feedback, Leigh.  I'd hoped you were going to tell me PS 10.9 or something.  I'm running 10.12.4 myself.

If this happens again, please feel free to email me directly at david <dot> mohr <at> adobe <dot> com.  I'd love to do a web-hosted screenshare while Photoshop is in this state.

Thanks again,
David
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David, Official Rep

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Howdy Leandro,

Jeff is right -- a video would be really helpful or, failing that, really clear steps.  Now, I know that might not be possible as some bugs are intermittent (I have a running joke with one of the developers along these lines!), but as much as possible having easily reproducible steps really helps.

Now, without seeing the problem that you're having, it sounds like your focus is going to another window/panel which you cannot see.  This DOES happen on MacOS some times, usually cuz a third-party app is trying to get some attention or otherwise meddle between PS and the OS.  What other apps or utilities do you have running when this happens?  Screen-capture apps are notable culprits...

The similar issue was fixed two years ago -- I checked the bug myself.

Also, what version of MacOS are you running?

Let's start with this and go from there,
Thanks,
David
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Leandro Rossa

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Yes. Exactly. The focus change when it should not change. Then Photoshop don't know where to commit the text change. I will record a video next time it happens, but I have not found a pattern to reproduce it... it seems random to me.

I am using El Capitan. And possibly I won't update soon to Sierra, to avoid any incompatibility. 
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Leigh B

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Hi, this (or something similar) just happened to me too, see video in comment above! Cheers
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Leandro Rossa

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Soooo it has happened again. This time I've recorded a video. Here's the link: https://youtu.be/NJ42wmw5aeo

Notice that I try to use other tools and commit text changes, but nothing happens.

Before the event, what I have done was:

- Selected a text from a source document
- Pasted it on Spotlight search (to get rid of PS formatting)
- Returned to Photoshop
- PS got stuck
- Recorded the video

My intention with this was to get the text to the target document without formatting, so I didn't have to set size and kerning again. At a first thought I would say it could has something to do with the text string, but isn't a really long string.

Technical stuff:
OSX: El Capitan 10.11.5
PS: 2015.5.0
(Edited)
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Leigh B

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Hey this (or similar) is happening to me too, see my video in the comments above. CC2017.0.0, El Capitan 10.11.6
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Leigh, are your steps similar to Leandro's prior the problem happening? Are you invoking Spotlight or switching between apps when it happens?
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Leigh B

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Hey Jeffrey, what triggers this problem is really hard to pinpoint for me which I know is not helpful — I can never remember what I've just done. It is so rare to happen, sometimes once a week in full time work, sometimes once a month or rarely multiple times in one day.

I remember I was just editing that text, I had nudged it around and used a shift-return to force it onto two lines, perhaps also centred it. I think I may have then cmd-tabbed while still in text editing mode to another program (chrome?), then  returning to photoshop and trying to cmd-enter the changes may have triggered it ( i think?).  Actually I think when cmd tabbing back to photoshop, my instinct is to cmd enter the changes when I see an active text box, but I don't think that triggers it per se, the bug has already been triggered while I've been  cmd-tabbed.

Although testing that scenario now I can't see how that's possible as when returning  photoshop to focus it seems text doesn't remain in editing mode.

I'm going to try and recreate the issue if I can. Sorry I can't be more precise!
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No problem. These types of issues can be really subtle in recreating. If we can consistently recreate it with specific steps we can get it in front of engineers to fix. David and I'll try to repro as well and see if we can figure anything out as well. If you have a eureka moment with how to consistently repro, please post the the steps.
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Leigh B

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Will do, I've been testing for half an hour just cmd-tabbing while in various states of text editing, committing and escaping text editing, and I can't trigger it. Though I suppose I edit  text boxes several to hundreds of time per day and it probably only happens once in a thousand.

It seems so rare it probably only happens due to certain other software or the way I use shortcuts in a specific sequence at a certain time.