Text engine in Photoshop CC 2015 crashed...

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  • Problem
  • Updated 4 years ago
Text engine in Photoshop CC 2015 crashed...
'Could not complete your request because something prevented the text engine from being initialized."...???...

Operating System: Windows 8.1 64-bit

This solution doesn't work:
Photo of Granishka Ayiana

Granishka Ayiana

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  • frustrated

Posted 4 years ago

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Photo of David

David, Official Rep

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Hi Granishka,

It sounds like the problem is on-going, is that correct?  And you shut down Photoshop, then deleted both font caches at the same time using the solution you noted, then relaunched Photoshop?  Have you added or used any new fonts, particularly third party fonts that are language-specific?  You may want to test your fonts for errors using the steps in this link: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html  Also, have you deleted this cache too: C:\Windows\ServiceProfiles\LocalService\AppData\Local\~FontCache-System.dat?

Please let me know what works or if you need additional support.