Lightroom: Tethering issues LR4.3 and Canon 5D3

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  • Updated 5 years ago
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  • (Edited)
Been using LR and trying to tether with Canon 5D Mk3.

Tethering works but when the camera powers down and then I power back up tethering does not work properly.

LR recognises the camera is connected but capture does not happen and remote triggering from LR does not work.

Adobe says this is fixed with 4.3 but I find not so.
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Lee Christiansen

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Posted 6 years ago

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Benjamin Warde, Employee

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Hi Lee,

I am not able to reproduce this problem in Lightroom 4.3. I have a few suggestions and questions.

1. Verify that you are indeed running Lightroom 4.3.
2. Verify that the camera firmware is up to date.
3. What operating system are you using?
4. When you first start tether, open Activity Monitor (I'm assuming you're on a Mac, otherwise open Task Manager on Win) and look for the process "tether-canon". After you turn the camera off and back on, is the process "tether-canon" running?
5. Can you provide any info about your workflow? For example, how long are you shooting for before you turn the camera off? How long is the camera off before you turn it back on? Does it always fail to work after you turn it back on, or only sometimes? Are you doing anything other than turning it off and back on (for example, turning it off and changing a lens, turning it off and unplugging it, etc.) Any other info you think might be relevant?
6. Do you have access to another Canon camera that is supported by Lightroom tether? If so, do you get the same results with that camera?
7. Do you get the same results if you shoot tethered using Canon's EOS Utility?

Thanks,
Ben
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Lee Christiansen

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Thanks for the reply.

I am indeed running 4.3 as I'd updated just for this reason.
Firmware is up to date.
Running Lion 10.7.3
I'll check later about the tether activity and report back.
Makes no difference how long camera is on for.
Same result with disconnection / power off / camera to sleep
Both 5D3's exhibit same issue.
Problem is repeatable and always happens under these circumstances.
Canon EOS utility works perfectly under these circumstances
Currently using "watched folder" technique in conjunction with EOS utility.

Many thanks and I'll report back later on the activity status.

I talked to Adobe helpline and they said problem has not been fixed - despite the press release about LR 4.3 which leaves me a little confused.

LEE
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Benjamin Warde, Employee

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Hi Lee,

Sorry about the conflicting info you got from the helpline (I guess sometimes the right hand doesn't know what the left hand is doing). This bug definitely has been fixed in 4.3 (or so we thought - perhaps it's not fixed in all cases, given that you're still having the problem). I tested again before replying to you (using several different Canon cameras including the 5D Mark III) and was not able to reproduce the problem in Lightroom 4.3 (though the problem does indeed occur for me in Lightroom 4.2).

A couple more suggestions:

1. Uninstall any and all copies of Lightroom by dragging them from the Applications folder to the trash, and emptying the trash. Then reinstall Lightroom 4.3 and try again. (You can download the Lightroom 4.3 installer here: http://www.adobe.com/support/download...)

2. Update your operating system to 10.7.5. I don't think this will make a difference, but it won't hurt to try unless there's a specific reason you wanted to stay at 10.7.3. Go to the Apple menu and choose "Software Update..." and run all the updates to get your OS up to date.

Thanks,
Ben
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Lee Christiansen

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I'll have a go at your suggestions. I'll also see if I can remove any and all preference files.

Can't do tonight (it's late here in the UK) but I'll do this over next couple of days so please keep an eye open for an update.

LEE
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Benjamin Warde, Employee

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Sounds good, thanks Lee.

-Ben
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Lee Christiansen

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Ok...

On a different laptop - running on Snow Leopard 10.6.8

Uninstalled all versions of LR and any preferences I could find as well as catalogs. Installed new version as per your link. (Interestingly it didn't ask me for serial number so something must have been left over from earlier...)

Same problem. After power-down on camera and then power back up, I can continue taking shots but nothing is imported to LR. The shutter "button" on LR lights up again but doesn't fire the camera.

After I'd left the camera in this "locked out" mode for a few mins the camera then started to say "busy" and so needed a restart of LR.

I've checked the Tether-Canon activity meter in the Activity Monitor and when all was working it registered about 21% LR shows about 16% After the problem exhibits the "Tether-Canon" process disappears from the activity list and LR shows no change at point of pressing the shutter.

So no improvement... Two cameras and two laptops - with two different operating systems...

LEE
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Benjamin Warde, Employee

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Interesting. Not in a good way. :-) OK, try this:

1. Quit Lightroom.
2. Create a text file that contains the following text:

loggers[“AgTether*”] = { logLevel = ‘trace’ }

3. Save it as plain text and name it config.lua
4. Place the config.lua file here: /Users/user_name/Library/Application Support/Adobe/Lightroom
5. Launch the Console app (in Applications/Utilities).
6. In the left pane, select "All Messages" and then click "Clear Display".
7. Launch Lightroom and perform all the various tether steps.
8. After tether fails, quit Lightroom.
9. In Console, go to File>Save a Copy As...
10. Save the Console log and then send it to me. You can upload it to dropbox.com or yousendit.com, or a similar service, and paste the link here.
11. Trash the config.lua file.

Thanks,
Ben
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Adam Murray Brown

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Hi

I am having a simular problem I can not get lightroom 4.4 to work with my canon 5d mk 3. I have updated the software and the firmware on the camera still no joy.
(mac book 10.7.5)

I have almost given up but just seen this post. is there any hope that it will work

My symptoms are.

The camera can be seen and can shoot but nothing transfers to lightroom when I am shooting tethered.

Any help would be amazing.
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Rikk Flohr, Champion

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Put in a CF card and remove the SD card. Does that fix it?
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Adam Murray Brown

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wow. such a simple solution thanks it is working! although the mac book is running hard when its tethered .

Thankyou!!!!
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Lee Christiansen

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Interesting to see people are having this problem still.

I raised the issue and although Adobe offered their help, we weren't able to rectify the problem.

However I resorted to reinstalling my OS and then each and every application from scratch.

I suspect that at some point LR4 or LR3 had left behind something that wasn't correctly replaced or updated during the update process - and it was this that was causing the problems.

I now have a fully functioning system which works exactly as it said it would.

It's a pain to do a manual and fresh install (particularly when you have a great deal of apps like I do,) but this may be a solution for you.

I suggest that before you do as such that you make a full, bootable backup onto an empty FW drive (USB not recommended) with something like "Carbon Copy Cloner" so that if you experience issues you can at least reinstall your old "system."

Hope this helps.

LEE