Lightroom: Tethering Bug: OSX 10.6.8 + LR 3.4.1 [Nikon]

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I am a professional photographer who relies heavily on LR for my digital workflow. I tether my Nikon D3 and D3x to LR frequently. I've never had an issue with tethering my cameras to LR until this past week. And, after much frustration and processes-of-elimination and testing the issue across multiple machines, I BELIEVE that the problem has to do with the latest OSX 10.6.8 update when running LR 3.4.1.

You can read my initial post about this problem on Adobe forums here http://forums.adobe.com/message/37883... when I was stumped about why it was happening.

Then you can see my follow-up post about this problem today here http://forums.adobe.com/message/37894... and why I think it has to do with the recent 10.6.8 update.

Please feel free to contact me for anymore information. I really hope you can look into this issue.

Thank you,

Scott Woodward
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Scott Woodward

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Posted 8 years ago

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PHILIP DURRANT

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Is there someone out there who's a bit of a tech genius and can post a manual work round for this?... If the tethering libraries used by the 5d are in the wrong place is there a fix to move the library on the go to the location required by LR?... Maybe it's not possible?....

My thoughts - Canon and Nikon's success must stem from (in part) producing well built products with a lasting legacy. By making their products obsolete in this way is greedy, and will in my opinion start to chip away at that legacy.

FYI - my response from canon regarding this issue. (canon's number at the bottom - maybe if enough people call them they will sort this out?)

-----------------------------

Thank you for your e-mail and for contacting Canon.

Further to your enquiry regards availability of software for your [enter product name] and the Mac OSX 10.7 environment.

We are sorry to advise that the drivers and software for this OS has not been developed at the moment. Our development department are working on the compatible products and it is just a matter of checking the OS support page for compatibility and then the download page for upgrades to your software.

The New OS Support page can be located via the following link:

http://www.canon-europe.com/operating...

and the download page for your product can be accessed via the following link:

http://www.canon.co.uk/Support/Consum...

Yours sincerely,

Raluca van den Enden

Canon Services & Support

Tel: 0844 369 0100
Opening hours: 09.00 - 17.00 hrs (Monday to Friday)
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Kevin Tieskoetter

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It's not that the libraries are in the wrong place. OS 10.7 changed some USB functionality, and that just broke Canon's older libraries completely.
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PHILIP DURRANT

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Kevin - having read some more on this I feel the problem isn't with Canon as they haven't changed anything with their product. It's the mac os x and LR updates where the problems lie.

Adobe have chosen not to support the 5D (despite how the LR is advertised). Adobe's poor relationship with Apple seem's to be at the source of the problem? That shouldn't be made my problem.

I'm going to trial Capture one which I understand has no problems with tethering to the 5D. Perhaps they don't have such a bad relationship with Apple? If so this should help avoid any other problems going forward.
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Chris Cox

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The OS changed, but Canon did not update their code to accommodate the OS changes on the drivers for some "older" camera models. This is not an Adobe decision - this is simply Canon not updating their drivers.

If you would like support for the 5D on MacOS 10.7, then you need to ask Canon to update their drivers.
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PHILIP DURRANT

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Hi Chris,

Thanks for your reply.

I spoke to Canon today.

The representative I spoke to told me they did not release any update for the 5D mk2 to solve compatibility with lion. Does this mean Adobe have sorted out the compatibility? If so why can't they do it for the mk1 as well?

As I understand it, LR supports the 5D mk2 but not the mk1. Tell me I'm wrong?

Canon are working on an update of EOS Utility for lion compatibility but it's delayed as they are having problems. (I imagine this will be resolved before the launch of the 1DX.) This may solve the problem of tethered shooting on the 5D Mk1 but perhaps not with LR.
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Chris Cox

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Canon's 5Dmk2 code works with Lion, but their older 5D code does not. Adobe uses Canon's code for tethering, but cannot fix Canon's code, and cannot do anything about their lack of support for the 5D on Lion.

Your best bet is to tell Canon that support for 10.7 is important to you, and ask them to update their code.
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Steven A Ruegnitz

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I am seeing the tethered problem (losing track of the camera mid shoot) using a brand new MBP (as in this year's model just out) running OS
x 10.7.2 with a Nikon D3s. Yes if I do what the Adobe FAQ says to restart everything it does indeed capture for 5 or 10 minutes but then I have to restart it all again.

I am not sure if its related (as I am a new mac user - lived in a windows world for years) I am seeing what appears to be another picture program come up during the restart. I kill that program to stay in LR but not sure what I can do to make that go away and not be in the way at all.

In any event so far nothing in the Adobe FAQ seems to get me beyond the stop and restart everything answer
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Benjamin Warde, Employee

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Hi Steven,

What version of Lightroom are you using? If you are not using the latest (3.6), please upgrade (it's free, as long as you're already running a 3.x version) and let me know your results.

Thanks,
Ben
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cricket saleh

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Hello!
I am shooting with the Nikon D3s and D3X, and am still finding with Lightroom 3.6 that it is freezing occasionally. With Lightroom 3.4 it froze possibly once every hour, then went back to 3, it froze every 15 minutes, now with 3.6 far less, but the problem is still there. I am tethering to a Mac book pro with Mac OS 10.6.8.
Help!
Thanks guys!
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Paul Trantow

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Ha! You're probably seeing iPhoto automatically open. It's really annoying, but probably doesn't effect your tethering with LR.

Here's how to fix the iPhoto distraction:

http://support.apple.com/kb/TA26553?v...
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Bobby Carmichael

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We need to create a class action suit fellow photographers. Adobe is fraudulently selling LR3 as a tethered application and it is NOT. Let's join in and make them admit their situation.

Bob Carmichael
Boulder, CO
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Sydney Low

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I had this problem on 10.7.4 and three versions of Lightroom (3, 4 and 4.1).
I've found a fix:
Delete the two files that start with "com.apple.PTPCamera" in Preferences folder as well as the Lightroom4 plist files as per the troubleshooting guide from Adobe.

Not sure if this will work for you on 10.6.x but might be worth a try.
The other thing that worked for me was create a new user account, switch to it, and see if tethering works on that. If it does, then it's a preference file prob in your normal account.
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Bobby Carmichael

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GREAT! Sydney Low has a "FIX" for a major LightRoom product that Adobe bills as "easy, convenient, professional" etc etc but even versions of LR4 are not syncing in tethered mode.

WHY are we tolerating this LR users? this has been a known FACT for one year and ADOBE can't get with NIKON, APPLE, CANON a fix this.

What a ridiculous situation. Makes me really wonder about ADOBE. Unbelievable screw up.

Carmichael
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PHILIP DURRANT

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I have a 5D Mk I which did tethered OK but is no longer supported in osX Lion (as adobe said it was basically to old.)

So I bought a 5D Mk III and they're not supporting that either.

Get on with it Adobe. Surely there is a plan to make this work - can you can resolve this please?

How come Aperture supports the 5D mkIII?
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Simon Plant

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Yep I have discovered same problem this week.
LR 3.6 Works fine tethered in Osx 10.6.8 but started to fail in 10.7.4
Not Happy !
Simon Plant
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Robert Geoffrion

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I have had some problems with my D300s and it was fixed by removing the memory cards from the camera.
Hope this helps someone...
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Sean Teegarden

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On OSX 10.7.4 running Lightroom 4.2 and tethering with a Canon 5D mk2, I have been having major tether issues pop up in the middle of commercial jobs where LR and the Camera freeze with 7-8 images in the buffer and the only solution is to disconnect and lose all images in the buffer, that is really bad. This happened to me on wednesday during a shoot for a major SoCal theme park and finished the shoot using EOS Utility, which is a lack luster program.

I love Lightroom but If I was photographing a celebrity and only had five minutes with them, I don't think I'd feel comfortable using LR as my tether software.
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Peter Arciero

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Same problem OSX 10.7.5/LR 4.2 /d300 happens randomly V unhappy with Adobe as nothing apparently is being done

Will try Sofortbild, have a copy of the Nikon tethered software in my experience if this freezes (on older PC laptops mainly) at least it recovers the 'lost' files when you restart.

With LR those files are just gone, I work with kids mainly so its not often possible to re shoot, I've lost a lot of sales/money through LR.
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Arthur NEW BP 102420555

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Nobody at Apple, Adobe, Nikon or Canon wants to address this as a priority. We sent a photographer on a location shoot and the same thing happened - latest OS and latest LR 4.2. So we are now running MAC 10.6.8 and LR4 and it is good, so we will not be updating for a while. The update issue only arises if we buy a new camera otherwise we will stay at this set up.
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Robert Geoffrion

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Here is something I found that might help: try removing your memory card(s) from your camera before you connect your camera.
Or: try taking the first picture by clicking on the button in LR instead of the button on the camera.
It worked for me.
Hope this helps.

Robert Geoffrion, Montréal Québec
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Cherie Metalphoto

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Inserting a card triggerd the bug with me. Unfortunately, removing it again did NOT fix the problem.
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Cherie Goewie

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I frequently encounter the same problem during studio photoshoots with models. It's very annoying. I use LR 3.6 running on a HP laptop (2012) with Windows 8 - Nikon D700 firmware version A:1.02, B: 1.02 with a CF card in the camera, full battery, USB 2.0 connection. After shooting tethered fine for an hour, I pause, turn the camera off and then on again. Or I disconnect the cable if I want to move around freely. In these cases the connection is lost and cannot be restored. Very often not even after restarting the computer and reconnecting the cables. What happens is that the laptop recognizes the camera but LR does not. After another hour and several tries later it suddenly connects.

I'll try Roberts solution but I think Adobe should come up with a decent fix.
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Cherie Goewie

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I just installed LR 4.3 but the tethering problem occurs just the same as in LR 3.6.
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Cherie Goewie

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I followed Adobe LR roubleshoot solution Tnr 7: Delete: Lightroom 4 Preferences.agprefs or Lightroom 3 Preferences.agprefs, located in Users/[user name]/AppData/Roaming/Adobe/Lightroom/Preferences/ and it looks like this has finally solved the issue.
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Steve Eckersley

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I am completely amazed and somewhat confused. I love lightroom and recently purchased LR5. Never used the tethered option before but went to NEC show recently and decided it would be a useful move, bought the cable. I use a Canon 5D Mk I and never thought for one minute that this wonderful camera would be a problem. Having read the various posts, I'm not sure where the blame lies, but guess its with Canon. Does anyone know if there is a "fix" for this please?
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Alejandro Martinez

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I have the same issue with LR and Capture one pro. I have a new iMac and the most recent updates of LR and Capture One while shooting with a Canon 5dMK2. This is looking like a MacOSX issue to me after reading the adobe and phase one forums.