Lightroom: Tethering Bug: OSX 10.6.8 + LR 3.4.1 [Nikon]

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I am a professional photographer who relies heavily on LR for my digital workflow. I tether my Nikon D3 and D3x to LR frequently. I've never had an issue with tethering my cameras to LR until this past week. And, after much frustration and processes-of-elimination and testing the issue across multiple machines, I BELIEVE that the problem has to do with the latest OSX 10.6.8 update when running LR 3.4.1.

You can read my initial post about this problem on Adobe forums here http://forums.adobe.com/message/37883... when I was stumped about why it was happening.

Then you can see my follow-up post about this problem today here http://forums.adobe.com/message/37894... and why I think it has to do with the recent 10.6.8 update.

Please feel free to contact me for anymore information. I really hope you can look into this issue.

Thank you,

Scott Woodward
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Scott Woodward

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Posted 8 years ago

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Bobby Carmichael

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Why were my comments removed? I'm saying Adobe is not fully appreciating the problem and I recommended people switch to Sofortbild. While Adobe decides that professional photographers are looking for a glitch free platform to shoot with. LR3 is NOT IT. Witness all these complaints and where is the acknowledgement that LR3 is seriously flawed and needs to be immediately fixed. Heck, send someone to Boulder and I'll show you the problem. If Adobe is smart they take this SERIOUSLY and issue WHITE PAPER and RECALL. And throw some serious intellect at solving this bugginess. I'm waiting...
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steve fischer

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it seems like this statement from Adobe's website should have about a hundred (*) next to it. such as: **as long as you are using an mac OS that is no longer sold by Apple and you do not install your OS updates.

Are the features the same in the Windows and Mac OS versions?
Yes. Lightroom 3 contains the same features and delivers the same professional, best-of-class results, no matter which platform you choose to use.
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David Garb

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I seem to have things under control. D700 tethered to LR3.5 RC and MBP Lion.After removing all the lightroom files in the library - As per Benjemin's advice:Go into user/Library/Preferences and move any files with "Lightroom" in the name.
Did a 2 hour shoot and all was ok. Hope it stays that way.
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steve fischer

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I just did that and it didn't do anything for me
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ben

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Posted very early on this issue with the latest update of LR prior to 3.5RC. Running snow leopard. Real tether issue with the connection crashing after an initial couple of frames shot and then a pause. Followed this thread and there has seemed to be lots of thoughts of USB library issues etc. I upgraded to Lion and LR3.5RC. Everything worked really well until the last couple of days shooting. Same old problem occurs. Shoot a couple of test frames then pause to change lights or what ever then carry on shooting and it crashes.

Only fix is to quit LR, turn off camera and start again. Can't tell you what a nightmare this is when trying to shoot portraits in a tricky lighting situation. Looks totally unprofessional and I really can't put up with it again. Surely you can add a error log feature to LR we can send you?? It just doesn't work!!

Please can you give us an update on these issues.
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Scott Woodward

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I am not a software engineer, but as a suggestion, would it help at all to look deeper into Sofortbild's tethering code?

As mentioned here by me (and others), Sofortbild continues to work with the 10.6.8 upgrade across all my Nikon cameras. I have moved to using Sofortbild for tethering with a watched folder in LR and have had not a single hiccup/problem/hang/lost photograph.

Clearly Sofortbild has not been affected by the recent Apple OSX updates. Perhaps there is merit in understanding what Stefan Hafeneger (the developer of Sofortbild) has done in the design of Sofortbild that renders it still workable following Apple's OSX upgrade.
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Bobby Carmichael

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RIGHT ON Scotty! That is exactly what LR3 should do. In fact, they should license Stefan's work... or buy out his franchise... clearly there is a work around here.

Now Adobe step up ...

Bob Carmichael
bobcarmichael.com
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Scott Woodward

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I saw today on Twitter -- and just confirmed it at http://www.adobe.com/support/download... -- that the LR 3.5 final release is now available for download.

Although I have downloaded the program, I haven't had a chance to test it yet -- but I am anxious to do so to see if the tethering bugs have been solved.

Although, I must admit, it seems curious to me that Adobe would roll-out the LR 3.5 final release and not announce it on this forum if they had in fact repaired the tethering problem.

But then again, it also seems curious to me that Adobe would roll-out the LR 3.5 final release without repairing the widely-reported tethering problem in the first place.

I will report back with my personal Nikon D3/D3x tethering findings and would encourage others to do the same.
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ben

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Think I have made a weird discovery and not sure if its a one off with my equipment. After upgrading to Lion and LR 3.5 the problem is as worse as ever.
I've tried using other software to tether and then use a watch folder with LR. There's just not much out there and as Canon have not released Canon Utility for Lion its a real issue now with no work around!!

After testing all day though my Canon 1DSmk3 works perfectly tethered until I use the mirror up function. I shoot interiors and use the mirror up all the time. The tether crashes as soon as I raise the mirror to shoot. Would be interested to hear if this is the case for anyone else. This is probably why this is has been an intermittent problem for me as I don't always shoot with the mirror up (portraits etc)...
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Bobby Carmichael

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No this is Adobe not being flexible or transparent enough to admit that LR3 has a serious incompatibility with the Apple platform. Of course one dude came up with Sofortbild and he was able to circumvent ALL these issues which is a bit curious??? Why can't Adobe FIX this?

Bob Carmichael
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Charles Best

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Here's my 10 cents worth - I too tried the Sofortbild solution but found it hopelessly slow - the same speed as the Nikon Camera Control solution I used prior to LR3. LR3 Tethered was the only thing that allowed me to shoot RAW at a sensible rate and since the the 3.5 upgrade I've only had trouble if I try and shoot too quickly so that the buffer on the D3 gets more than half full and even then it's not always a problem. My current workaround is to keep one eye on the buffer indicator in the viewfinder while I shoot to alert me to any seize ups - not ideal but the weird thing about this problem is that so many people are having different symptoms.........
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Lee Jay

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So, mirror-lock-up on a 1DsIII and filling the buffer on a D3 can cause problems on 3.5, but otherwise 3.5 has largely fixed this issue on Mac?
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Jim Burgess

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I certainly can't make that statement. I have experienced two tethered sessions of 2-3 hours without any problems since my last update to this discussion. However, my most recent session a couple of days ago failed after about 4 hours and 400 or so photos into the session. This time around I wasn't able to restore tethered capture by simply stopping and starting tethered shooting from the menu, as I have been able to do in the past. I had to shut down LR, unplug the camera, replug the camera and restart LR a couple of times before tethered operations resumed successfully. All in front of the client and a roomful of observers, btw. Once it restarted there were no subsequent failures for the remainder of the session--about 2 hours and 250-300 additional photos.

To summarize, 3.5 has NOT largely fixed this issue on a Mac!
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Scott Woodward

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When the LR 3.5 final release update was made available a couple of weeks ago, I was skeptical that Adobe had solved the Nikon tethering issue with 10.6.8 (see my posting above 14 days ago where I say as much; unfortunately, nobody from Adobe has ever replied to my post to confirm/deny that the final update was any different from the release candidate).

As a test -- prior to actually shooting with models/clients on-set -- I tethered my D3x to LR 3.5 and kept it connected for nearly a full day while doing office administration (7+ hours). Sometimes I shot in bursts; sometimes I left it alone for 10, 15, 20, 30, 60 minutes and then shot a few frames. I was pleasantly surprised to find that my D3x disconnected and wouldn't transfer files only a single time (and I think I attribute that to my MBP going into "Sleep Mode" after a prolonged period of sitting idle), but the other 200+ photos I snapped over the course of the day were all captured without any incident.

This gave me enough confidence to try tethering LR 3.5 on a proper location fashion shoot, which I did earlier this week. My shoot was 4 hours long and I shot per my normal pattern: bursts of shooting 10, 15, 20 shots and then stopping to review them with my assistant or client or talent and then restarting again. During this time my MBP ran on a mixture of AC power and battery power and I never turned-off my D3x and I never closed or restarted LR 3.5 or my MBP. The result: I had a single instance of LR 3.5 disconnecting and not transferring my files.

When I stopped and restarted tethering, the files came into LR, so I was no worse for wear. Admittedly, this was a hassle. And admittedly, it was a little embarrassing in front of my client, but it wasn't a show-stopper by any means.

Overall, my most recent test and actual shoot results have given enough confidence in LR 3.5 to try it again on my next shoot this week end. I am interested to see what happens, but I do have Sofortbild on standby if I start to experience similar issues as I did with LR 3.4.1 and 3.5RC.

Ben (or other Adobe employees monitoring this thread), I would really love to have confirmation if you made further changes to the tethering function on the final release of LR 3.5 vs. the release candidate.
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Benjamin Warde, Employee

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Hi Scott,

Yes, we made further changes to tether between the 3.5 release candidate, and the final release of 3.5. Needless to say, given the extremely erratic nature of the problems (not to mention the hostile tone on this thread), I was hesitant to post here again saying that we'd "fixed" it. But yes, I can confirm that additional changes were made, which we hoped would improve things.

-Ben
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Jim Burgess

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Ben,
I would agree that the changes have improved things. A single failure in three separate tethered sessions is certainly better than what was occurring earlier. Hopefully the fact that Scott and I are experiencing similar failures during similar shooting situations will be helpful, in spite of the elusive nature of the problem. If you have any suggestions to aid in your troubleshooting I would be glad to try them.
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Bobby Carmichael

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Scott still on sofortbild and hesitant check out LR# after being burnt by the failures. That the above "employee" finds this a hostile thread is really interesting. I'd like to see Adobe employee apologizing to my clients cause their software is faulty and NO ONE seems to want to admit it. Bizarre.
Let me know when the coast is clear I have a LOT of images in LR as well.

Best
Bob Carmichael
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Paul Trantow

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Lightroom 3.5 Tethered. (Nikon/Mac) I keep getting the "transferring files from camera" message. A lot. It's like Lightroom can't figure out that it's a bad file and won't stop trying. I'd rather it just give me the "damaged file" message and move on. Seems like a step backwards from 3.4 which may have been a little more stable tethered.

Is there a way to force it to give up on whatever's obviously not going to transfer?

This reply was created from a merged topic originally titled
LR 3.5 tethered. (Nikon/Mac) Endlessly "transferring files from camera." Bug!.
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Charles Best

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Just downloaded and tried 3.5 as opposed to the Beta. Now runs at half the speed downloading from the D3 to the MacBook which means it's virtually useless for portrait work and although it didn't crash, after ten frames it was obviously still a massive step in reverse from the time when it all worked. Reluctantly downloading a trial version of Aperture to see if that's any better........sad days indeed.
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Bobby Carmichael

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This is an historic screw up by adobe to let this ride and never accept responsibility for fraudulent advertising. Adobegate indeed. Is there anyone with the integrity at Adobe who will admit we have a problem and actually own up it and FIX THE SONOF... well you get my drift.

Bob Carmichael
3rd Place APA 2011 Photography winner, sports
7 Silver Telly Award 2010
5 Time nominee World Master Cup Color Awards
Academy Award nominated
Emmy Award winning and yes I know something about photography
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jeffhubis

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I would like to happily report that under the new LR3.5 software I ran my Nikon D700 tethered to my Macbook Pro all day without any issues. Very happy about that indeed! Didn't have any issues, even after taking time for lunch.
I know there are still people experiencing problems but I just wanted to let you know some of us are running smoothly now.

Thank you Adobe for working on this problem.
(OS Version: Lion 10.7.2)
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Scott Woodward

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I wish I had better news to share, but I tried shooting tethered on location yesterday (D3x, LR 3.5, OSX 10.6.8) and had to give up. Unlike my previous experience that I reported here above, yesterday's session was unstable and erratic and -- after 4 incidents of hanging in a 10-15 minute period -- I had to give-up and move to Sofortbild and a watched folder, which performed flawlessly for the remainder of the shoot. I was doing nothing differently this shoot vs. my previous shoot, but (inexplicably) the stability of tether was vastly different this time. Each time it hung I lost the photo(s) that were buffered, as stopping tether and restarting tether would not reconnect with the camera and I was forced to turn off/on the camera and close/restart LR each time. Is there some way that we can send "Crash Reports" or similar to Adobe so you can see what is going wrong?
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Kevin Tieskoetter

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For those of you who are still having problems, I'd like to collect some more information. We've been unable to reproduce any of these issues in-house, so there's probably some factor here we're missing.

If you're still having problems, can you respond with this info:

* Make/Model of camera
* OS version
* What problem you're having - can you shoot anything through tether?
* If so, how many photos successfully transfer before it stops?
* What, if any, steps gets the camera tethering again after you have the problem?
* What length USB cable are you using?
* Have you tried a shorter cable?
* Have you tried a different USB port?
* Are you using a USB hub? Powered or unpowered?
* Did tethering work for you previously?
* When you're tethering, how do you normally shoot? Do you do a bunch of big bursts, followed by a pause to let the computer catch up? Or is it more steady? If you shoot very quickly, can you get the problem to still happen if you shoot more slowly?
* Are you adjusting the camera settings quite a bit as you tether? Does that seem to have anything to do with the failure?
* Open "About This Mac" from the Apple menu, then click "More Info". In the window that opens, select "USB". Your camera should be listed under "USB High-Speed Bus". Click on it and look at what it says for Speed. Does it say "Up to 480 Mb/sec" or "12 Mb/sec"?

Thanks, this info will help us to reproduce and track down where the problem is happening.

-kevin
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Bobby Carmichael

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* Make/Model of camera NIKON D3
* OS version 10.6.8
* What problem you're having - can you shoot anything through tether? It freezes up requiring shut down of camera and computer and reboot and playing with the tether. Not reliable at all.
* If so, how many photos successfully transfer before it stops? 15?
* What, if any, steps gets the camera tethering again after you have the problem?
* What length USB cable are you using? 10 foot
* Have you tried a shorter cable? NO do you have one you want to send me. The idea is to be tethered out at least ten feet so you can move around the set.
* Have you tried a different USB port?
* Are you using a USB hub? Powered or unpowered?
* Did tethering work for you previously? It has always been buggy my AC wont touch it.
* When you're tethering, how do you normally shoot? Do you do a bunch of big bursts, followed by a pause to let the computer catch up? Or is it more steady? If you shoot very quickly, can you get the problem to still happen if you shoot more slowly? No just methodically.
* Are you adjusting the camera settings quite a bit as you tether? Does that seem to have anything to do with the failure? Yes and NO
* Open "About This Mac" from the Apple menu, then click "More Info". In the window that opens, select "USB". Your camera should be listed under "USB High-Speed Bus". Click on it and look at what it says for Speed. Does it say "Up to 480 Mb/sec" or "12 Mb/sec"? no sure how to go about this? With camera plugged in.

Aren't these issue you guys should have been addressing when designing this program. I just don't like the casual nature of this. This is a serious issue undermining LR3. Where are the top level engineers going get this fixed??? Explain that one?

Thanks, this info will help us to reproduce and track down where the problem is happening.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Kevin has been on the Lightroom team from the very beginning and is the engineer responsible for tethering in Lightroom (among other features)
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Robert LaRock

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* Make/Model of camera Nikon D700
* OS version Windows 7 ultimate with all latest patches. Lightroom 3.6, Camera Raw 3.6
* What problem you're having - can you shoot anything through tether?
Lightroom does not recognize the camera is attached. Continuously displays "No Camera Detected" on tether panel. Cannot shoot anything through tether.
* If so, how many photos successfully transfer before it stops?
none, never recognizes camera is attached
* What, if any, steps gets the camera tethering again after you have the problem?
deleted preferences files per technote, same exact behavior

* What length USB cable are you using?
tried 8 feet and 3 feet
* Have you tried a shorter cable?
yes 3 feet, which is never going to be acceptable, btw, needs to be at least 10 feet
* Have you tried a different USB port?
yes, several, Windows sees the camera is attached and I can view files on the card inserted in the camera
* Are you using a USB hub? Powered or unpowered?
no, built in ports, powered
* Did tethering work for you previously?
never
* When you're tethering, how do you normally shoot? Do you do a bunch of big bursts, followed by a pause to let the computer catch up? Or is it more steady? If you shoot very quickly, can you get the problem to still happen if you shoot more slowly?
have not had the chance, but expect to shoot in short bursts
* Are you adjusting the camera settings quite a bit as you tether? Does that seem to have anything to do with the failure?
not had the chance to try it
* Open "About This Mac" from the Apple menu, then click "More Info". In the window that opens, select "USB". Your camera should be listed under "USB High-Speed Bus". Click on it and look at what it says for Speed. Does it say "Up to 480 Mb/sec" or "12 Mb/sec"?
I'm using Windows 7, the camera is listed Devices and Printers as D700
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Paul Trantow

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Hi Kevin,

I'm a little bummed that, even though I'm still on OS 10.6.7, my problems got a little worse when I went to LR 3.5 from 3.4. I may go back, but that makes me a little oogie, too. OK, here we go:

* OS version
10.6.7 Macbook Pro 15"
Nikon D7000
a handful of different (short-Under 12') USB cables

* What problem you're having - can you shoot anything through tether?
Yes. Sometimes I can shoot many shots (100?) with no problems. Occasionally, though, the whole thing either freezes up (can't take any more pictures), or transfers files so slowly I need to slow down (I'm not shooting fashion here. I mean, I'm shooting once every 2 or 3 seconds when I'm really moving.) But my biggest complaint is I get a file that won't successfully move off the camera and I get the "transferring files from camera" that won't go away, even if you try to quit LR! I wish you could just kill that file with a little "x" or something. I mean, I usually have plenty of coverage. More often in 3.5 than in 3.4, I get corrupted files, too. I usually just assume, for the last couple weeks, that when I import into my desktop machine, I'm going to get the "unsupported or damaged file" message regarding 3-5 files.

* If so, how many photos successfully transfer before it stops?
Sometimes, hundreds. Sometimes, like this morning, zero. I had to reboot.

* What, if any, steps gets the camera tethering again after you have the problem?
Sometimes, a simple "File>Tethered Capture>Stop tethered Capture" and restarting tethered capture is all it takes. Sometimes, however, I have to reboot the mac, power down the camera, or walk away only to find it re-tethered when I return. It's moody. I believe, in 3.4, it was more stable.

* What length USB cable are you using?
12' max. I've tried the extenders and have found them unreliable. I've also used 6' and 3', but had basically the same results.

* Have you tried a shorter cable?
Yes. Doesn't fix it.

* Have you tried a different USB port?
Yes, I have two, and have used both. It seems not to matter.

* Are you using a USB hub? Powered or unpowered?
No.

* Did tethering work for you previously?
Better under 3.4. Horrible (unusable) under 3.3. Here's an estimate:
3.3 worked 10% of the time
3.4 worked 90% of the time
3.5 works 75% of the time

* When you're tethering, how do you normally shoot? Do you do a bunch of big bursts, followed by a pause to let the computer catch up? Or is it more steady? If you shoot very quickly, can you get the problem to still happen if you shoot more slowly?
I shoot moderately slowly when it's headshots, very slowly when it's architecture. Files seem to take different amounts of time to show up in LR. Sometimes a second, sometimes 5.

* Are you adjusting the camera settings quite a bit as you tether? Does that seem to have anything to do with the failure?
Camera settings, though I'm not changing them much, make no difference.

I really appreciate you guys checking into this. It's vexing and frustrating. We spend all sorts of $$$ to have the best and newest and it just croaks. I mean, I know I'm forcing Apple, Adobe and Nikon to play nice together, but it means the world to me to get this thing rock solid. I have clients looking over my shoulder here, literally.

Thank you. Please keep in touch.

Thanks, this info will help us to reproduce and track down where the problem is happening.
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Kevin Tieskoetter

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Thanks, Paul. One more question for you - open "About This Mac" from the Apple menu, then click "More Info". In the window that opens, select "USB". Your camera should be listed under "USB High-Speed Bus". Click on it and look at what it says for Speed. Does it say "Up to 480 Mb/sec" or "12 Mb/sec"? I've found that sometimes tethered cameras fall to USB 1 rather than USB 2.0, and I'm wondering if it's happening for you.
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Paul Trantow

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HI Kevin,

Great to be talking to you in person, BTW.

It says Up to 480 Mb/sec which, I THINK, is actually USB 2 speed. I'm shooting with it at the moment, all day today (and missing football), and it's doing just fine. It senses your presence.

But it's already doing the "transferring files from camera" thing which I assume will just be there all day until I force it to disconnect. I hope that message doesn't mean it's wasting processing power on something futile, because speed is of the essence! So, when it THINKS it's transferring files, but isn't getting anywhere, that'd be nice if it could just give up on it and get back to work!

So, what's your opinion of me stepping back to 3.4? I don't know how to do that, but if it was a little more stable for me shooting tethered, do you think that would be OK?

Keep me posted. Cheers,

-Paul
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Kevin Tieskoetter

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Hi Paul, if 3.4 is working better for you, there should be no problem if you go back to using it in the meantime.

Thanks,

-kevin
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Paul Trantow

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Kevin, please do send me your fix...I'd love to try it before I start switching versions around! Thanks!
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Jim Burgess

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Kevin,
See my previous posts for some additional detail. Here's the summary you requested:

* Make/Model of camera
Nikon D3.
Have tested with two different cameras, both have failed at one time or another.
* OS version
Mac OS X 10.6.8
* What problem you're having - can you shoot anything through tether?
Tethered connection is "lost" at one or more points during a session.
* If so, how many photos successfully transfer before it stops?
It varies. I've captured several hundred without a problem. Other failures have occurred much quicker, e.g., after 50 photos.
Ironically, while gathering the USB information below tethering failed without even taking a photo! I started tethering, turned on the camera, then started the system profiler. About 10 minutes later when I unplugged the USB cable, LR never recognized that the connection had been lost. The tethered capture window showed the camera still connected although the connection had been lost! I'll try to repeat this and quantify it further if possible.
* What, if any, steps gets the camera tethering again after you have the problem?
Most of the time, I have been able to restart by simply stopping and re-starting tethering from the LR menu.
Other failures had to be recovered by shutting down LR and restarting.
Unplugging and re-plugging the USB cable has never helped.
* What length USB cable are you using?
* Have you tried a shorter cable?
I've tried cables ranging from 6' to 15'. It doesn't matter.
* Have you tried a different USB port?
Yes--still experienced failures.
* Are you using a USB hub? Powered or unpowered?
No
* Did tethering work for you previously?
LR 3.4 running on OS X 10.6.8 was a disaster, and essentially unusable.
LR 3.4 running on OS X 10.6.7 did not experience issues.
LR 3.3 running on OS X 10.6.7 did not experience issues.
Previous versions of OS X and LR did not experience issues.
* When you're tethering, how do you normally shoot? Do you do a bunch of big bursts, followed by a pause to let the computer catch up? Or is it more steady? If you shoot very quickly, can you get the problem to still happen if you shoot more slowly?
A typical tethered session runs for several hours with continuous shooting for periods of a few minutes to 30 minutes interspersed with idle periods of anywhere between a few minutes to possibly an hour. By continuous shooting I mean a shot every 5-30 seconds. In other words, there is no pattern per se, except that "burst" shooting is never part of a tethered session.
* Are you adjusting the camera settings quite a bit as you tether? Does that seem to have anything to do with the failure?
Camera settings are fixed for a shooting session.
* Open "About This Mac" from the Apple menu, then click "More Info". In the window that opens, select "USB". Your camera should be listed under "USB High-Speed Bus". Click on it and look at what it says for Speed. Does it say "Up to 480 Mb/sec" or "12 Mb/sec"?
It's "Up to 480 Mb/sec", and the same on either of two USB ports used.

You didn't ask, but...

-- I always shoot RAW format when tethered.
-- There is usually concurrent activity within LR while shooting, i.e., a client may be browsing and selecting prior photos while new photos are being captured. However, I've seen no correlation between the amount of other LR activity and tethered failures. It sometimes fails while simply waiting for the next image to arrive. The auto-advance setting also does not seem to matter.
--Here's more on my system specs, and the USB configuration:

Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B0E
SMC Version (system): 1.69f1
Sudden Motion Sensor:
State: Enabled

USB device tree:

USB High-Speed Bus:
Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x1c2d
PCI Revision ID: 0x0005
PCI Vendor ID: 0x8086
Bus Number: 0xfa
FaceTime HD Camera (Built-in):
Product ID: 0x8509
Vendor ID: 0x05ac (Apple Inc.)
Version: 5.16
Serial Number: CC2B2A0K0EDG6ML0
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa200000 / 3
Current Available (mA): 500
Current Required (mA): 500
Hub:
Product ID: 0x2513
Vendor ID: 0x0424 (SMSC)
Version: b.b3
Speed: Up to 480 Mb/sec
Location ID: 0xfa100000 / 2
Current Available (mA): 500
Current Required (mA): 2
NIKON DSC D3:
Product ID: 0x041c
Vendor ID: 0x04b0 (Nikon Corporation)
Version: 2.02
Serial Number:
Speed: Up to 480 Mb/sec
Manufacturer: NIKON
Location ID: 0xfa130000 / 6
Current Available (mA): 500
Current Required (mA): 2
BRCM2070 Hub:
Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa110000 / 5
Current Available (mA): 500
Current Required (mA): 94
Bluetooth USB Host Controller:
Product ID: 0x821a
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.37
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa113000 / 8
Current Available (mA): 500
Current Required (mA): 0
Apple Internal Keyboard / Trackpad:
Product ID: 0x0245
Vendor ID: 0x05ac (Apple Inc.)
Version: 1.08
Speed: Up to 12 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0xfa120000 / 4
Current Available (mA): 500
Current Required (mA): 40

USB High-Speed Bus:
Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x1c26
PCI Revision ID: 0x0005
PCI Vendor ID: 0x8086
Bus Number: 0xfd
Hub:
Product ID: 0x2513
Vendor ID: 0x0424 (SMSC)
Version: b.b3
Speed: Up to 480 Mb/sec
Location ID: 0xfd100000 / 2
Current Available (mA): 500
Current Required (mA): 2
IR Receiver:
Product ID: 0x8242
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.16
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Computer, Inc.
Location ID: 0xfd110000 / 3
Current Available (mA): 500
Current Required (mA): 100
Photo of Dan Bannister

Dan Bannister

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I just discovered this issue today. I normally use Hasselblad / Phocus for commercial shooting tethered but, set up my Canon gear with my MBP to calibrate some lenses for a shoot and discovered that nothing works with tethering. Last time I used it was before the 10.6.8 upgrade and it worked fine. Tried a 5DII and a 1Ds MK iii on both my MBP and MacPro and it works for a few frames and as soon as I go into the menu on the camera to adjust the lens, it loses connectivity. Shutting off the camera and then closing tethering then reopening tethering and turning on the camera resets it but, as soon as I change lenses or open the menu on the camera, I lose the connection again. This thread was started 3 months ago and there's no solution yet??!!
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Scott Woodward

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Dan, FYI, this issue for Canon is being widely discussed on this thread here: http://feedback.photoshop.com/photosh...
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Kevin Tieskoetter

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Dan, when you say you're going into the menu on the camera to adjust the lens, what settings are you changing?
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Dan Bannister

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I was calibrating the fine focus on the cameras. Something I've done many times with previous iterations of OS/Lightroom with no problem. Can you give me any idea when this will be fixed? I'm a full time commercial photog and really need to be able to tether for some shoots which means I'll have to buy Aperture within the next week or two if there's no solution on the horizon from Adobe.
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Lee Jay

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Why not just go back to a previous version of the OS that you know works?
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Dan Bannister

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I'm not really excited about the idea of going back and reinstalling a previous OS, I suspect that would create either a lot of other problems or a tremendous amount of work with some potential for real problems, data loss etc. As well, I don't believe Apple make it very easy to unwind an OS update. Also, I shouldn't have to. Apple says they give all developers ample time to test their products against the updates to ensure compatibility and based on my past experience with Adobe, they're usually behind the curve on this or conveniently come up with a new version that is compatible but requires a paid upgrade.
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Dan Bannister

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Oh, and Aperture works flawlessly.
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Arthur NEW BP 102420555

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Hi
Nikon D3X and D3s
What works flawless is MAC OSX 10.6.7 and either LR 3.3 no issue or LR 3.4 but you can only shoot from the computer not the camera. LR 3.5 works okay from both but has very long download times. The issue occurs with OSX 10.6.8.
The USB lead length has been addressed for all lengths and with the addition of power hubs etc. None of these USB configurations made any difference.
This is an ongoing issue with a lot of professionals who are have to deal with clients. This is a real issue with real repercussions for people trying to earn a living.
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Arthur NEW BP 102420555

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Hi
Nikon D3X and D3s
What works flawless is MAC OSX 10.6.7 and either LR 3.3 no issue or LR 3.4 but you can only shoot from the computer not the camera. LR 3.5 works okay from both but has very long download times. The issue occurs with OSX 10.6.8.
The USB lead length has been addressed for all lengths and with the addition of power hubs etc. None of these USB configurations made any difference.
This is an ongoing issue with a lot of professionals who are have to deal with clients. This is a real issue with real repercussions for people trying to earn a living.
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Kevin Tieskoetter

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Arthur, are you saying the downloads take much longer with LR 3.5 than they did with 3.4? Do you happen to still have 3.4 on your machine? If so, could you try it again just to verify the downloads are faster with it?

Thanks,

-kevin
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Arthur NEW BP 102420555

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The download is much slower that we had with software like CaptureOne (firewire) and using Softbilt even to a watched folder. This lack of speed was apparent in 3.4 as well. The computer gets the image in 3 – 5 seconds and then it takes a further 4 seconds to see the image in the library. So if you are shooting a sequence then it takes for ever. I have two photographers here who have the said the same thing and if we are shooting models we have to shoot from the camera and then wait for the images to load.
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Kevin Tieskoetter

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Firewire? I have a D3 here, and I'll admit, I'm not particularly familiar with this camera, but I don't see a firewire connector on it.
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Arthur NEW BP 102420555

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Firewire is not on the Nikon but we do have a PhaseOne setup which we are replacing with Nikon. The comparison here was the download speed between PhaseOne H20 to Capture One via firewire and the Nikon to LR via USB. The Softbilt was from the Nikon via LR via USB. I hope this makes sense.
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Kevin Tieskoetter

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Thanks so much for all the info; it'll help me a great deal in tracking this down.