Lightroom: Can't use tethering with Nikon and Leica after installing MacOS 10.11 El Capitan

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
""Tethering Nikon and Leica cameras using Lightroom CC 2015 and Lightroom 6 is not currently supported on El Capitan."" what is the solution? How long time we have to wait for BUG-FIX of this...?
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BrunoE

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Posted 5 years ago

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Gerardo J Beretta B

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This reply was created from a merged topic originally titled Tethering in Lightroom 6.3 CC and El Capitan 10.11.2.

Tethering Nikon cameras using Lightroom CC 2015 / Lightroom 6.3 is not currently supported on El Capitan.

Dowloaded OSX10.11.2 and still tethering was not working.
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John R. Ellis, Champion

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"I suspect that the Nikon issue might require a firmware update on the camera, though." There's absolutely no indication of that. Nikon simply neglected to upgrade old code in its SDK to stop using deprecated features of OS X. If Capture One can tether to the camera, surely the Nikon SDK can too.
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Keith Reeder

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"Nikon simply neglected to upgrade old code in its SDK to stop using deprecated features of OS X"

Yep, that's exactly what happened. Nikon admitted precisely that - and their own tethering solution is borked under El Capitan too.
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Keith Reeder

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"Well, we don't have to be rude in our responses, do we?"

Rude? This isn't a playschool, Bob. What I wrote was a simple statement of fact.

I'm not going to sugar-coat everything I write to coddle sensitive sensibilities.
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JustBob

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I stand by me original comment. And, I say that being a bit rude, myself; I am sorry. I just doubt if any of us would speak with each other the way we sometimes do in comment sections.

BTW, as an aside, it is amazing to me how many people are so passionate about Adobe. Wow!
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Keith Reeder

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"I stand by me original comment"

Bob, you'd KNOW if I was minded to be rude. There's a world of difference between "to the point" and "rude".
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Tom Corbin

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It's time Nikon stepped up to the plate and fixed this!
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Steve Sprengel, Champion

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Nikon should send a warning to all their customers, yes.
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BK

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Exactly, Steve - and any OS upgrade, any, should be researched before upgrading.
Something as significant as replacing the OS is not all sugar and unicorns - things sometimes break.
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Alessandro Avenali

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Hey, when I open LR I open an Adobe software. If Adobe is aware of the unavailability of some functions WITHIN its software in case you upgrade your OS, it would be kind from Adobe (given the fact I open the Adobe software for sure) to warn the user. Apple might not know this or any other 100.000 incompatibilities, and my camera won't alert me for sure. It's not difficult to understand.
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BK

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The burden of ensuring compatibility lies with the user of the OS which in this specific instance is Nikon, not Adobe.
Adobe is responsible only for their direct usage of the OS and for correctly using the third-party SDK; as such, they wouldn't be required to go second-guessing the effectiveness of that SDK after an OS change.
It was working, so Adobe's usage was validated as correct - and then Nikon failed to update their code.

C1 either uses a different method than Nikon provides for camera tethering, or they didn't drop the ball and were already aware of the changes made to the OS.
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Keith Reeder

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Cap One used to use the SDK approach, but moved to a bespoke in-house coding approach about a year ago.

That's their decision, their choice, of course - and it's irrelevant to Adobe's choice of tethering delivery method.

Capture One is historically far more embedded in studio support work than Lr (and - just for balance - Phase One has been playing catch-up with Adobe for years in terms of the functionality available in Capture One and Lightroom respectively) and so it arguably makes sense that they might pay more attention to tethering, given that tethering in studios is where Capture One started.
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BrunoE

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Good idea Tom, YES:
Nikon should send a warning to all their customers, yes.
!!!
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dclark65

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What would be good to know is whether Adobe is exerting any pressure on Nikon to resolve this ASAP in advocacy of their millions of users. Nikon's failure to keep up to date is having a negative impact on Lightroom users, which like it or not, is reflecting on the Adobe brand.

Last week Nikon told me to check with Adobe on the fix, somewhat eluding to it either being an Adobe issue, or that Nikon has provided has a fix and it's with Adobe to test.

Hard to know who to believe, and finger pointing aside, users just want a fix, and a reasonable timeline of when. Not unreasonable requests by any stretch.
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Keith Reeder

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"Hard to know who to believe"

It's really not - Nikon has released official statements admitting responsibility.

And - for the avoidance of any lingering doubt - they managed to break their own tethering solution in El Capitan too, in exactly the same way.
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Robert Frost

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They released an update yesterday

Bob Frost
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Alessandro Galatoli

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Firmware update from nikon?
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Simon Chen, Principal Computer Scientist

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Nikon has provided an update to the SDK. Lightroom has been testing the new SDK and initial results are good. If the testing goes all well, the update will come in the next Lr 6.4 update.
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Dan Thompson

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This reply was created from a merged topic originally titled When is adobe going to fix the tether problem with Nikon, Lightroom and El Capita....
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Jacques Montel

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How about that Adobe talk and stay tuned on Apples updates in the future so we who are using your product don't need to wait weeks and month the make our working tools in shape. It seems that C1 is working because they were aware of the changes in EL Cap.
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BK

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As has been said many times, the failure was due to Nikon not updating their code to handle the changes made to the OS.
Adobe is merely the user of an SDK supplied and maintained by Nikon.
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JOSE DE JESUS GONZALEZ SANCHEZ

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NIKON answer the following:
Respuesta (12/11/2015 04:13 PM
Hello Mr. GONZALEZ SANCHEZ,

Thank you for contacting Nikon. Unfortunately, we can not troubleshoot any issues with the software that is not Nikon. The Nikon software is not yet compatible with the new OS.

Best Regards,

Imani B.
Cliente (12/11/2015 11:27 AM)
I attempted to connect tether with lightroom (2015.3, latest version) with el capitan OS X 10.11.2, but it's not working. Contacted Adobe Lightroom but they say it's due the SDK of Nikon that is not working.

This is a big issue for me and a lot of persons that have this camera. I love the brand, it has given me a lot of joy of using your lens, camera, flashes... but this is a big issue in my daily basis work.

I'll really appreciate your help in this matter.
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JustBob

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Jose, maybe you can reply back to Nikon (since you have their attention) and ask them why their software is not yet compatible when they have long known that an update was coming? Maybe you can ask them why they do not work with Apple's beta program to ensure Nikon is up-to-date when Apple's new OS's are released.

Just a thought.
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Marius Carter

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To be honest it didn't work well with all versions of Windows as well, always crashing, and stalling.,.
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Jacques Montel

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Conclusion of all the topics...Nikon and Adobe don't talk to each other...they prefer to blame each other like kids... Hey guys....seriously?? :/
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Steve Sprengel, Champion

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Nikon doesn't pay any attention to Apple when they say they are doing to get rid of an OS function that Nikon is relying on and only fixes things after their software quits working as if it was a bug.

This has nothing to do with Adobe other than Adobe relying on an outside party for some functionality.

Adobe may well have told Nikon that tethering was broken in the El Capitan beta, but Nikon still had to choose to fix it and waited much too long.
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Keith Reeder

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No Jacques, Nikon ISN'T blaming Adobe..

Nikon CAN'T blame Adobe.

Nikon's coding incompetence even broke IT'S OWN tethering solution under El Capitan.

Be in no doubt about who is responsible for sorting out this mess - and it isn't Adobe.
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TorB

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If it's nikons incompetence, why does tethering work with capture on?
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Rikk Flohr, Champion

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No big mystery.

Adobe chooses to rely on Nikon's SDK code to implement tethering.
Capture One chooses to writes their own code to implement tethering.
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Marius Carter

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The is the answer that I received, "Phase One took many years before they attempted writing their own tethering interface. It's no trivial and not really part of Adobe's market emphasis, to do low-level hardware protocols. It's your choice whether to use Phase One for your tethering while Adobe is waiting for Nikon."
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Jacques Montel

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I am not interested who's fault it is. I am a pro photographer as many of us and we all live in 20th century. We are not asking Adobe or Nikon or Apple to change the world...just to be serious in there work and to start working together. Be one step ahead....NOT WAITING FOR THAT SOMEONE IS COMPLAINING BECAUSE IT DOESNT WORK! Hm...maybe its to much to ask. Why have we to wait month for such small thing??? Just make it happen!! My business is down because of this. Who are going to recompense me for the lost?
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Jacques Montel

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I did.
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BK

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Jacques, the software (SDK) provided by Nikon is as proprietary as the software provided by Adobe - it's valuable intellectual property, and no software company would hand over the source code or share it with a different company.
That's just the way it is.

Unfortunately this means that only Nikon is responsible for, or capable of fixing, any problems in their code.
All Adobe is able to do is report the problem - but as has been reported here many times, even Nikon's own tethering software fails because of the same issue; they are aware of that and the reasons why it fails (deprecated functionality in the OS).

One would think that this alone should be enough reason to implement a rapid fix, but apparently not - hence the unacceptable lack of activity from Nikon and the knock-on effect to Adobe and Lightroom users.
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Robert Frost

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In case some of you missed my earlier post, Nikon has now updated its SDK and its own Camera Control Pro, so now it is up to Adobe, and they say it will be in the next release - 6.4

Bob Frost
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Keith Reeder

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And - just for clarity - that'll be released when Adobe is ready, not before.
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john beardsworth

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I thought we were already a couple of decades into the 21st century? ;)
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Robert Frost

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I'm curious as to why you updated to El Capitan when a quick persusal of the online forums would have shown you that there are all sorts of problems with it? Why not wait until they are sorted before you ruin your workflow? Presumably the previous version of OSX worked fine? Same with Windows - there is usually no need to update to the latest versions until others have sorted the problems.

What's the saying - "If it's not broken, don't fix/change it".

Was there a reason why you had to update?

Bob frost
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Keith Reeder

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No, the real difference is that other people don't take personal responsibility for their decisions. It's that simple.

They walk into situations blindly, without doing any research, then whine that it's someone else's fault (it's ALWAYS somebody else's fault) when their own lack of personal due diligence bites them on the backside.

The phrase "caveat emptor" has been around for HUNDREDS of years.

http://www.oxforddictionaries.com/def...

"The principle that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made".

It's nobody's fault but yours if you don't do the groundwork first and something falls on its face as a result.

I'm not sharp. I'm just not LAZY.
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JustBob

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Keith, I hate to bring politics into this (not really), but you sound perfectly well like many comments I read by Republicans. Truth is, a lot of us need help. I know, I teach computer classes to mostly older people. Not everyone is the same as you and me.
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Keith Reeder

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Bob, I'm so left of centre that your Trump would spontaneously combust if he got within fifty feet of me. I'm also 55 years old - no script kiddy - but I tired years ago of this flat refusal by some people take responsibility for their own acfions. That's not political, it's about being an adult.
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JustBob

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I'm just saying that I have found, through teaching at adult ed, that not everyone is a technical savvy as you and I. I personally think it would have been good of Adobe to have warned people that tethering would be broken in El Capitan. Maybe they did. Maybe Apple listed programs that would be affected; I really do not remember anymore. Adobe may not even have known, if they never tested for it. And, if they didn't, it would take an early adopter to draw it to their attention. It looks like it is all being fixed now, so we can just lay this to rest, I hope.
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Victoria Bampton - Lightroom Queen, Champion

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FWIW, it was on my blog post: http://www.lightroomqueen.com/lightro... and if you google "Lightroom El Capitan", Adobe's own tech note comes just ahead of it in the listings.
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JOSE DE JESUS GONZALEZ SANCHEZ

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Folks, lets be honest; both of this companies doesn't want to take ownership of his issues, we are a minory shoting tether and they don't care if that works or not, prove of that are those 2 months without a real answer of them.
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BK

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It is impossible for Adobe to make changes to Nikon's software.
Adobe has no choice but to wait for Nikon - which has now corrected the SDK, as noted earlier.
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Keith Reeder

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We're banging our heads against a brick wall, BK...

Jose, it's no more proper for you to expect Adobe to address Nikon's SDK foul-up than it would be for you to expect Ford to take responsibility for a problem you have with a Goodyear tire on your car.
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Keith Reeder

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Oh - and this:

"without a real answer of them"

is complete nonsense. Nikon has been COMPLETELY CLEAR what the problem is; and that it's THEIR responsibility to correct it - which they need to do just make their own tethering software work!
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JOSE DE JESUS GONZALEZ SANCHEZ

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Come on, I'm a Software Engineering that worked for a big blue company... Adobe SHOULD HAVE tested his software along with el Capitan Beta (Since august was ready the first beta, more than 4 months and a half ago) and they waited all this time after some one reported the issue. If they saw that the SDK of Nikon is not working, they had the option of switching to what Capture One does.

Regarding Nikon, its the same thing! today they shot me the following answer:
=========================================
Respuesta (12/15/2015 09:49 AM)
Hello Mr. Gonzalez Sanchez,

Thank you for contacting Nikon. No we do not have an ETA on when the software will be compatible. Please check www.nikon.com for further information.

Best Regards,

Imani B.
Cliente (12/11/2015 05:25 PM)
Do you have an estimated date to be compatible with the new OS?
===================================================

It's anoying that this kind of big companies gives this kind of answers.
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BK

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Jose said: Adobe SHOULD HAVE tested his software along with el Capitan Beta (Since august was ready the first beta, more than 4 months and a half ago) and they waited all this time after some one reported the issue.

It's probably more relevant to ask Nikon why they dropped the ball 4 months ago and didn't properly test their own software with El Capitan before it went public.
If they'd only done that, the SDK would have functioned correctly and there would have been no tethering issue with Lightroom.
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David Merrow

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This reply was created from a merged topic originally titled Tethered Capture with El Capitan..

Tethered Nikon not working with Mac El Capitan. Mac released update 10.11.2 which included Digital Camera RAW compatibility update 6.18 for Nikon. Tried tethering through Lightroom 6.3 but still doesn't recognize camera. When will this be fixed???
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Andy

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I think it's time for an objective summary.

It appears that Adobe rely on Nikon's SDK for tethering. Any piece of software that needs to communicate with any kind of device (not just cameras) needs an abstraction layer that protects against any changes within the device. That abstraction has to be built and maintained by the device manufacturer.

Therefore, Adobe's approach is, in my opinion, entirely correct. It has been suggested here that one piece of software that does tether doesn't use the SDK. As a software developer myself (for more decades than I care to admit) I can tell you that that's frankly ludicrous.

Nikon has let down everyone who relies on their SDK. Whilst they may not have anticipated changes in Mac OS causing problems, they should surely be on Apple's beta program and check this kind of thing as a matter of course.

But here's what annoys me most of all... Nikon must realise that there are huge numbers of photographers who depend on tethering - especially professionals. So when the problem was brought to their attention I would have thought that they would have gone into panic mode and got a fix out the door very quickly. And, unfortunately for us, they haven't done that (although I see a post here suggesting that a fix is currently under test by Adobe).

Let's hope that Adobe are successful with the testing of the updated SDK and that they will bring forward the next release of Lightroom ahead of its normal schedule.
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Robert Frost

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Andy wrote: "But here's what annoys me most of all... Nikon must realise that there are huge numbers of photographers who depend on tethering - especially professionals. So when the problem was brought to their attention I would have thought that they would have gone into panic mode and got a fix out the door very quickly. And, unfortunately for us, they haven't done that (although I see a post here suggesting that a fix is currently under test by Adobe). "
...........................................................

One thing you have ignored, Andy. Nikon and Adobe are competitors in software; why help your competitor? Nikon's own tethering software has been updated to work with the latest Mac update. ;)

Bob Frost
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paul chastain

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This reply was created from a merged topic originally titled Tethered capture not working with Nikon and the latest Mac OS version 10.11.2.
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Jacques Montel

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CCP2 is working now with El Cap.
So this is how I work now:
Tethering with CCP2 and importing pictures into LR6.
Crazy way to work but that way is the only way to do it.
That is NOT SERIOUS BUSINESS BY Adobe or anyone else who are providing with software that professional photographer around the world are using in there way to make a living. NO EXCUSES ARE GOOD ENOUGH!
Just do you homework.
Redo and do right!!!!
You all wants our money and we never complain... so.... JUST MAKE IT WORK !!!
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Kraig Walker

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-1
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Chris Cox

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Adobe depends on the SDKs from the camera makers, and your camera maker failed to update their SDK for the new OS version. Adobe can't do anything about it until the camera maker updates their SDK software, and then it takes a while to integrate and test the new SDK.

If you have a problem with the lack of OS compatibility, please talk to your camera vendor.
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JOSE DE JESUS GONZALEZ SANCHEZ

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Don't know why I'm suffering... I'm quitting 10 dls for lightroom and moving to pay 12 euros for Phase One period.
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Keith Reeder

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Which loses you PhotoShop, of course.

Not such a great deal in that light, is it?

And Capture One has loads of problems of its own on Mac.

RIGHT NOW there's a thread on the Capture One forum asking why Cap One is so much more prone to problems on Mac than Windows.
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JustBob

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I don't know. The Affinity Photo demo video looks awfully good; and for just $40, too!

C1 on Mac? I'm on a Mac. It works very well. I did have problem, but that seems to be from lack of enough power to the USB port of my new MacBook Air. Solved it with a powered USB hub.
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Keith Reeder

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Affinity will do bugger all for you, tethering-wise.
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JustBob

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I was just commenting on your mention that quitting Lightroom would also lose Photoshop for Jose.
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Jacques Montel

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Leaving ADOBE and LR for good after 10 years.
In fact, after taking a serious look at Capture One 8 and 9 I can only say this....
Never LR again.
COP 8 and 9 are far far better then LR In any ways.

/A pro photographer that have enough of how some companies treat hard working photographers who try to make a living.

Please don't comment. I will not be on the Adobe site after this topic.
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Rikk Flohr, Champion

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Did you ever get an answer from Nikon as to why they didn't update their product for so long?
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Keith Reeder

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"A pro photographer that have enough of how some companies treat hard working photographers who try to make a living."

And yet presumably you're still going to stay with your Nikon cameras? Nikon, who apparently RUiNED YOUR LIFE by releasing broken code - and yet you still blame Adobe.

For Nikon's screw-up.

"Please don't comment. I will not be on the Adobe site after this topic"

I'll keep an eye out for you on the Capture One website when things start to go wrong. And they will...
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Alessandro Avenali

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"I'll keep an eye out for you on the Capture One website when things start to go wrong. And they will..."

Typical fanboy sentence. Please be constructive Keith. I'm going to unfollow this topic. There's enough of this. Your posts are everywhere.
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Ben Halicki

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This reply was created from a merged topic originally titled Lightroom / Tethering / Nikon D800 / El Capitan.

Hi Guys, I was really disappointed to startup Lightroom, ready for a studio session and find that tethering no longer works with El Capitain. Tethering is a huge part of my workflow and a feature I rely on when in the studio. I'm not really interested in who is to blame (Apple for changing their product, or Adobe for not regression testing), but I really hope the issue is resolved soon. I've just had to part with $50USD for a copy of Smart Shooter 3 to fill the gap until the issue is resolved. I'm really not happy about having to do this and would love for this cost to come off my CC subscription...
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Keith Reeder

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" I'm really not happy about having to do this and would love for this cost to come off my CC subscription"

Everything else in Lightroom still works, doesn't it? It's not JUST a tethering app. So why would Adobe feel obliged to give you a refund?
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BK

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Ben, with reference to the second part:
https://helpx.adobe.com/lightroom/kb/...

Not a personalised notification, true - but discoverable by googling "Lightroom El Capitan".

In general (I realise the horse has already bolted on this one ;) ), an OS upgrade is significant and despite the best efforts of software providers (or lack of them, in Nikon's case), there is always a risk that things will break.
In those cases where it's absolutely essential to preserve a workflow or functionality, it's always more prudent to hold back with an upgrade and see what problems are reported.
Just sayin' - please don't take this as anything personal.
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Chris Cox

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Legally, no, we cannot give you a release date.
And please see the above discussions about how applications do and should use the vendor SDK. And it is your camera vendor that has fallen behind on OS support. Unfortunately, Adobe cannot know Nikon's plans in advance.
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Ben Halicki

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Hey Keith, picture this... you just bought a new car, turn up at the dealer to pick it up and he tells you he only has three wheels. He then tells you he can't give you a date on when he'll have a fourth, but hey, the engine starts, the doors open and shut, the radio still works... no problem! How would you feel?

Granted this might be Nikon's problem, but i'd like to see Adobe manage expectations a little better (a release date on the fix please).

BK - thanks for your comments, much appreciated.
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Keith Reeder

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That's not the situation we're in, though. If you want to use a car analogy, try this one - it's much more accurate.

I buy my new car, and a mile down the road, all of its Goodyear tyres burst: AND I BLAME THE CAR MAKER FOR THE FAILURE, not the tyre manufacturer...

Car maker = Adobe, tyre manufacturer=Nikon.
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Richard Cary

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This reply was created from a merged topic originally titled Hey Guys! Has anybody addressed the El Capitan tethering situation yet! I really ....
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Andreas Stenger

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Hi, any news about date of upgrade Lightroom/El Captain/Nikon ?
Thanks
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Berenwulf

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So how long is this going to take? I mean this is a huge dealbreaker for a lot of photographers... This should be the number one priority for Adobe Lightroom right now.
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Chris Cox

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Please let your camera maker know how their delays in OS support are affecting you.
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Andreas Stenger

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I did but they dont care ! However, when i asked for a date, it's for a reason. Adobe team told that Nikon resolved the pb and adobe further on wrote that the tests were made and they integrate the result to a new update. So, again, when ??
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Chris Cox

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Simon Chen already answered that, almost a month ago.
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JustBob

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Wow, I don't know why; but, I was under the impression that Chris Cox worked for Adobe. Apparently, not. My mistake.
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Steve Sprengel, Champion

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Adobe doesn't give an answer to "when" questions; however, LR releases are usually about every 3 months.