Lightroom: Tethered capture broken on OS X 10.7 (Lion)

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  • Problem
  • Updated 6 years ago
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  • (Edited)
I have a Canon 20D. Tethered capture was working just fine before I upgraded to Lion, but now it doesn't. A snapshot of the console log shows the detail:

Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.682 tether_canon[393:307] Received message: listDevices
Jul 21 20:10:37 whitestar tether_canon[393]: listDevices
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.683 tether_canon[393:307] listDevices
Jul 21 20:10:37 whitestar tether_canon[393]: doInitialCameraScan
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.683 tether_canon[393:307] doInitialCameraScan
Jul 21 20:10:37 whitestar tether_canon[393]: setCameraRef - retaining camera - new count: 2
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.685 tether_canon[393:307] setCameraRef - retaining camera - new count: 2
Jul 21 20:10:37 whitestar tether_canon[393]: Tether task writing message 8 to host: ok
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.686 tether_canon[393:307] Tether task writing message 8 to host: ok
Jul 21 20:10:37 whitestar tether_canon[393]: Received message: connectDevice
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.686 tether_canon[393:307] Received message: connectDevice
Jul 21 20:10:37 whitestar tether_canon[393]: connectDevice
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.687 tether_canon[393:307] connectDevice
Jul 21 20:10:37 whitestar tether_canon[393]: connectCamera - retaining camera - new count: 2
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.687 tether_canon[393:307] connectCamera - retaining camera - new count: 2
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
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Evan Van Dyke

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  • frustrated

Posted 7 years ago

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Jackie Lincoln-Owyang, Senior Photoshop Quality Engineering Manager

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Evan: We are having a LR team member work with you. Thanks for your patience.
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Tobias Beyerl

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I have the same issue with Lightroom 3.4.1 and Camera Raw 6.4.1

After installing the Lion 10.7 Mac OS X update it is not possible to capture therered in lightroom.

My Equiment is a Canon 5D Mark 2.

When shooting with the camera the pictures are not transfered to lightroom 3.4.1.

Please help! :-)
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Evan Van Dyke

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I look forward to hearing from a member of your LR team, then.
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Becky Sowada, Adobe Employee

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Official Response
We are aware that there are some connectivity issues with Lightroom's tether capture feature after updating to Mac OS 10.6.8 or 10.7. We're working on the issue.
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Evan Van Dyke

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All the posted documentation was specific to Nikon cameras, with a request to report any troubles with Canon. As my EOS-20D is Canon, I wanted to do as requested. Are Canon cameras being added to the known-issue list for Lion now?
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Paulo Viveiros

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I am having the same issue with my 5D and thethering with Lightroom 3.
I can see the camera but I can not capture any images or change any camera settings from the thether window.
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steve fischer

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they’ve been “aware” of these issues for months and have done exactly zero to fix the problem, besides copy and paste messages that they”re “working on the problem” or suggesting to downgrade software. Stupid. This has been an issue for 3 or more months now. This is not a lion specific problem. This is a tether problem with Lightroom.
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Butch_M

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In reading up on the issue, I saw recommended elsewhere to quit Lr, delete the Lr preference file (com.adobe.Lightroom3.plist) in the User/Library/Preferences folder (which is hidden in Lion, simply hold down the option key when selecting Go from the Finder Menu and the Library will appear in the drop down list ....

After deleting the preference file, I worked for several hours with both D200 and D300 bodies (not at the same time) and a Macbook Pro running Lion and Lr 3.4.1without issue ....
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James Kachan

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I am quite angry,
Tethering doesnt work in Lightroom with a Canon 5D

I consulted the official Adobe Lion compatibility doc
http://kb2.adobe.com/cps/905/cpsid_90...
before upgrading to Lion, and it made NO mention of issues with Canon cameras tethered into Lightroom.

This just cost me $150 on a last minuet laptop rental running snow leopard due to the NEED of tethered capture when working with art directors on set.
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Lee Jay

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Lightroom system requirements:

http://www.adobe.com/products/photosh...

"Mac OS X v10.5 or v10.6"

Why would you upgrade to an unsupported OS if you need stuff to work?
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James Kachan

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Because on a page full of adobe products, written by adobe, outlining problems, it did not mention Canon cameras, it mentioned only nikons. The page mentioned only problems, so if it didnt list a problem that would affected me, one would naturally assume it was not an issue...
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Lee Jay

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Or not yet known or verified.
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Kevin Tieskoetter

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We've found a solution to the tethering issue on 10.6.8 / 10.7 and the fix will be included in the next dot update. There were apparently changes in the USB drivers starting in 10.6.8, and, as best I can tell, the OS puts the connection to sleep after a certain period of inactivity. I'm not sure if they're doing that to reduce power consumption or some other reason, but it caused LR to lose the connection with the camera.
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James Kachan

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Wonderful,

however how far away is that?
Roughly a week? two weeks? a month?

Apple has made it somewhat difficult to go back to 10.6xx.
So I'd prefer to not have to go to the bother of wiping and reinstalling if I dont have to.
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Scott Woodward

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Kevin, can you elaborate on whether you've "found a solution to the tethering issue on 10.6.8/10.7" for only the problems that Canon users are experiencing OR whether your solution will also apply to the problems Nikon users are experiencing as well, as detailed by me/others on this forum at http://feedback.photoshop.com/photosh...?
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Kevin Tieskoetter

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The solution affects both Canon and Nikon cameras. The problem appeared to be more widespread on Nikon for some reason.

Unfortunately, I can't comment on when the update will be available, but I'm hoping our PM can chime in here.
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Clive Brooks

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Kevin, any update on this issue?
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steve fischer

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it seems like you should disclose on your sales website that tether capture is not compatible at this point in time. It's not fair to have people drop $300 to find out tether wont work. This is a copy and paste from Adobe's lightroom webpage, I would say this is not a accurate statement:

Lightroom 3 contains the same features and delivers the same professional, best-of-class results, no matter which platform you choose to use.
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Victoria Bampton - Lightroom Queen, Champion

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> It's not fair to have people drop $300 to find out tether wont work.
Do you usually buy software without trying a demo first? The trial has the same bug, so I'd hope that they'd discover the issue before dropping their cash, so they could make an informed decision.

I completely understand what your frustration, but it's a huge company. By the time the website department get around to updating that page, the engineers will have fixed and released an update. The fact that Kevin says they've already fixed it, suggests you shouldn't have too much longer a wait now.
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Lee Jay

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"it seems like you should disclose on your sales website that tether capture is not compatible at this point in time."

Isn't it well-known at this point that Apple randomly breaks stuff all the time with their updates? I mean, it's been like this since the 80s. I don't see why people jump right into their updates without waiting a while (like a year) to see what the fallout is going to be.
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Victoria Bampton - Lightroom Queen, Champion

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> I don't see why people jump right into their updates without waiting a while

But it's so shiny...... ;-)

The same could be said of Lightroom updates, but we recommend people update those.

I admit I no longer live on the cutting edge when it comes to OS upgrades, at least on my work machines, but 10.6.7 to 10.6.8 *should* have been a simple update. I bet you run your Windows updates too Lee Jay.

It's a pain, but it's part of choosing to live on the cutting edge - sometimes you get cut.
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Lee Jay

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"I bet you run your Windows updates too Lee Jay. "

I didn't get XP until SP2, and I didn't get Windows 7 until three months ago, skipping Vista altogether.
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Mau

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Anyone have any idea when the dot update will be out? It seems to me this is the only solution to the tethering problem and it's been 1 month since the official response by Kevin.
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Kevin Tieskoetter

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There is already an release candidate available for Lightroom 3.5. It fixes the tethering issues for Nikon cameras, as well as for newer Canon cameras. However, much older Canon cameras (5D/20D/RebelXT) have more fundamental compatibility issues with Mac OS 10.7, and unless Canon releases new libraries for them, we probably won't be able to get them working in 10.7.
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James Kachan

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Is there anything we as consumers can do?
Not having tethering support is a MASSIVE issue.

I just tried to use my 5D to tether into Lightroom today and it didnt work.
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Mau

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This is bad news then for me since I use the tethering feature quite a bit and I really don't have the resources to upgrade my 5D to a newer model.
I'll test Aperture to see if tethering works as suggested in the post below.

If so then let the conspiracy theories begin. Admittedly knowing nothing of software engineering I have to say that I'm kind of bummed that this is broken because of USB issues. USB? it just sounds ridiculous that this is the technology that's at the heart of the problem.
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steve fischer

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The last thing in the world I wanted to do was transfer 200,000 photos from lightroom to aperture and I certainly didn't want to learn a new workflow, so I have no dog in this fight. I'm just saying, that from my experience, using aperture the last 2 weeks to tether, I haven't had a single hiccup. I've also experimented with DSLRremote Pro with a watched folder and there have been no problems. Adobe can say what they want but my opinion is that they are dead wrong on this. It's not a library problem. it's an Adobe engineering problem. The good news is that there is a lot more high end professionals that are fed up and ditching lightroom and trashing it on their blogs, so maybe Adobe will get off their vacation and do something. Of course the other side of the coin is that by the time that happens those people are not going to want to make another change back and will just vacate lightroom all together. I've also noticed that since this failure happened lightroom is now on sale for $125.00 My guess would be the reason is lightroom is no longer compatible with current versions of Apple OS, unless you're living in the technology stone ages and don't update your software. Adobe should do the right thing and offer refunds for those of us they have totally screwed over.
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steve fischer

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why does Aperture work just fine with the 5D? If it's Canon's librarie that would imply that Canon provided the library updates to Apple to make Aperture compatible. I don't think that's the case. Canon has told me, though several layers, that their libraries are not the problem, they work, just like they do with Aperture, but the other companies like Adobe are not properly revising their software.
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Chris Cox

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Again, the representative you spoke to probably knew nothing about the code that Canon supplies to Adobe for tethered shooting.

Adobe is using libraries from Canon. But OS APIs changed, and the Canon libraries may need an update. And I'm pretty sure Apple has an inside track on MacOS API changes.

Kevin has already given you the information you need.
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steve fischer

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So you're saying that Canon gave Apple updated libraries but nobody else? Or are you saying that Apple changed the Canon libraries to be compatible with Lion since they built Lion?
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Chris Cox

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We don't know exactly what Apple or Canon did. We only know that the libraries we got from Canon do not work under 10.7 and need to be updated. Apple knew about the API changes, and had a longer lead time to see about fixes to their Canon tethering code.
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steve fischer

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sounds like some crafty engineer should go buy Aperture and find out where the difference is. It's just odd that both Apple and Canon say it's an Adobe problem. Even if it's not that means they're playing games with Adobe, so is Adobe even truly compatible with Apple or Canon or are they the stepchild? Unfortunately it's loyal customers like me that suffer. I'm pretty sure that if Adobe came out with a press release telling the world that they can't support any of their Apple or Canon users any longer because Apple and Canon are withholding proprietary information then I'm pretty sure there would be thousands and thousands of canon owners and some lightroom buyers that would get a backlash going against Apple like the Final Cut Pro X owners did.
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Chris Cox

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I don't know why either company would tell you something like that. But most likely the representatives you spoke to simply don't know better.
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steve fischer

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or ask the guys at DSLR Remote Pro what they did, because they have their mac/canon tether capture program working 100%. And even though Capture One Pro discontinued support for the Canon 5D, the tether software still works. they just don't support it anymore.
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Chris Cox

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We've asked Canon, the ones who should know...
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steve fischer

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where are these libraries stored within lightroom, and aperture if you know?
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steve fischer

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can you tell me where the libraries are stored in lightroom so i can cross check them against those in aperture to see where the difference is?
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steve fischer

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You have to laugh at this lie from Adobe's FAQ's:

Are the features the same in the Windows and Mac OS versions?
Yes. Lightroom 3 contains the same features and delivers the same professional, best-of-class results, no matter which platform you choose to use.

ummm "professional"... not so much. "Best of class"... what class would that be?
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Mau

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I have downloaded the Apple Aperture trial and it DOES do tethering with my 5D. Bummer. This raises some questions for me. Is Canon supplying information to Apple but not Adobe so that this functionality doesn't work in Lightroom?

Here's hoping for a clearer answer from the Adobe team. Also crossing fingers that this doesn't end up being the start of my migration process to Aperture since I really, really like Lightroom.
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Bobby Carmichael

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They keep taking my comments out because I'm mad as heck at ADOBE for this failure in the tethering process by LR3. Current OSX, 3.4.1 and Nixon D3 and it doesn't work.

If I had a product that didn't work: 1. I wouldn't SELL it. 2. I'd make a BIG DEAL of fixing it 3. I wouldn't use anonymous "ADOBE" low level functionaries to suppress the problem like what is happening here. ADOBE has always been a very closed type of company and this coverup of LR3 is just disgraceful. I'm using a program called SOFORTBILD for now. I like CAPTURE ONE with all it's analysis tools. I'm waiting to be contacted by ADOBE about this... and WAITING and WAITING and WAITING.
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Lee Jay

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"Current OSX, 3.4.1 and Nixon D3 and it doesn't work"

Since the current OSX isn't even a supported OS on 3.4.1 (and wasn't even available when 3.4.1 was released), that shouldn't be all that surprising. Why did you downgrade to Apple's newest OS before finding out what it broke, or at least waiting until any crucial applications you use had releases for that new OS?
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steve fischer

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It doesn't work on the last two versions of Snow Leopard either. What are we supposed to never update our OS ever again?
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Lee Jay

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Well, I do OS upgrades about once every 7 years or so, and only after they've been out for at least a year. As the expression goes, "if you're going to be on the bleeding edge, expect to bleed occasionally".
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steve fischer

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updates are fixes not a change to the operating system. You don't know what you're talking about. Tether does not work in LION or Snow Leopard. It has nothing to do with upgrading to Lion. Look at the date of the thread, this started long before Lion was even available. Once every 7 years? Really? Because updates come out just about every day.
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Lee Jay

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It got broken in 10.6.8.

Even Apple doesn't claim Lion was just fixes. In fact, they claim over 250 new features, and it's a paid upgrade.

Yes, the last gap between when I upgraded from OS to OS with feature changes was from XP SP2 to Win 7 SP1 - about 7 years.
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steve fischer

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I'm not going to argue with you because you're clearly not knowledgeable about any of this. I said "update". Your OS is always releasing updates to fix bugs. Tether does not work in Snow Leopard which was released August of 2009. You keep talking about Lion.. this isn't a Lion issue. This is a Adobe issue.
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steve fischer

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And your post makes no sense, you say "it got broken in 10.6.8" and then talk about how "Even Apple doesn't claim Lion was just fixes..." 10.6.8 isn't Lion. 10.6.8 is Snow Leopard.
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Lee Jay

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Look, this worked in 10.6.7 and previous, right? So you change the OS version and now it doesn't work. So how does it make sense that Adobe broke it?

They've tried to fix whatever Apple broke and they released it in 3.5RC. They've probably worked on it more since. But 3.5 will be the first release since before 10.6.8 (released June 23 while LR 3.4.1 was released May 25). The last time Adobe released LR, it worked. Since then, Apple broke it - twice. And you are blaming Adobe for that.
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Butch_M

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Lee Jay, while I agree with you on all your points ... Let us not forget that Lion was made available to Developers for months prior to it's release ... there should have been more than ample time for Adobe to discover that Apple had "broken" Lion much earlier in the process and work on a long term solution well before the 3.5 release candidate .... Lion was not a total surprise or kept under complete wraps from developers ... there more than an ample opportunity to prepare for it's arrival ...
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Bobby Carmichael

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I'm still on 10.6.8 and 3.4 and that doesn't work so it was BROKE long before Lion. My Point is simple: FIX IT AND FIX IT FAST! And quit sending apologists our way for ADOBE. ADOBE is arrogant and loosing a lot of it's cache over this issue. We PAID for this to work. It's really simple. Send out the FIXERS and show us you CARE ADOBE.
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Lee Jay

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Stupid stuff. They obviously care or they wouldn't be in this thread, they wouldn't have sent out 3.5RC with fixes (did you even try the RC?), and they wouldn't be still seeking feedback on that RC. As for when it got broken, yes, Apple broke it in 10.6.8 which I think was the last release right before Lion, which as I said came out AFTER 3.4.1 was released.
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Bobby Carmichael

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You know just went to look at APERTURE and you know what? like Scott Fischer. I'm DONE. I just don't like the ARROGANCE of ADOBE and their COVERUP of this fundamental issue with their product. You'd think that professionals would be treated well like professionals. And I don't like talking to ADOBE's OFF SHORE reps because ADOBE wants to pay their CEO more dough.
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Victoria Bampton - Lightroom Queen, Champion

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We heard you. REPEATEDLY. (Your capslock key appears to be broken)

Look, it's completely understandable that you're incredibly frustrated. I have no doubt the engineers are also incredibly frustrated, having put out a fix that they thought would do the trick, only to find it doesn't solve it for some people.

If this was a coverup, do you really think they'd leave these threads running on their own forum, where they could very easily cover their tracks? No, because they're trying to get information in order to fix it.

So how about we all act like professionals and work together to get this thing fixed? Did you try the RC? Did it help? What problems exactly do you continue to have?

Having said that, as you're moving to Aperture, I guess you won't be back to this thread anyway. I really do hope your move to Aperture goes well for you and you never run into any bugs. They stand a better chance, since they control the hardware, the OS and the software. Never get any bugs in Apple stuff, eh? (I'm a happy Apple user too, but stuff happens...)
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steve fischer

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Just because some of us have moved to Aperture doesn't mean we have no reason to come back here. We still paid for Lightroom. We're still mad we had to pay for Aperture to do what Lightroom said it could do. Quite frankly, fixes don't take this long. Adobe said it was the Canon libraries. I asked where those libraries are stored on the OS and got no answer. I just don't understand why other 3rd party vendors aren't having this issue. By now they have had ample time. If they will say where the libraries are stored it seems like someone that has all the programs could tell where the libraries differ...

And to be honest, and this is not a cheap jab at Adobe Lightroom, now that I've gone through the Lynda dot com tutorials on Aperture I'm kind of glad I was forced to change. I can now work from my laptop and my desktop and it's just one click to merge and synch catalogs back and forth. Its a one step process as opposed to exporting as a library and them importing as a library etc. The file management is much more streamlined for the user but has the same capability as lightroom. The negative part is that I use lightroom plugins to build and maintain my website through the web module so I still have to keep lightroom in the loop for now
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Kevin Tieskoetter

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The libraries are inside the Lightroom app (you'll have to use Show Package Contents on it) in /Contents/PlugIns/tether_canon_plugin.lrplugin/Contents/PlugIns/tether_canon/Contents/Frameworks (and in a similar place for Nikon). LR 3.5RC has the newest plugins.

Other 3rd party vendors are having this problem; Capture One had the same problem that they updated their app for (and I've verified that they have the same 5D issue that we do). The Canon tether app won't even install on Lion, and has the same problem on 10.6.8.

I looked into the Aperture/5D thing, and they're in a slightly different situation. They do not use the Canon libraries for the older Canon cameras, but do for the newer ones; for cameras like the 5D, they talk directly to it using the PTP layer. Canon moved away from using standard PTP for tethering on later cameras, which is why you really do need to use the Canon libraries for those (and Aperture didn't support the 5Dmk2 for tethering for a very long time, until they started using the Canon libs too). The move to 10.7 seems to have broken the Canon library used for the 5D, but not the PTP layer. Now we could go in and rewrite our tethering just for the 5D and 20D to fix the problem. But we have to also weigh that against time spent on other features in the app.

I'm not sure what you mean by "Adobe low level functionaries" - do you expect the CEO to chime in here? I'm the guy who wrote the tether feature in the first place.

And, yes, fixes do take time. We want to make sure that nothing else breaks because of the fix, and we're dealing with temperamental cameras and three other companies here.

If you feel that you need to use Aperture, then by all means, be my guest. But if you're saying that Adobe is closed by nature, keep in mind that any thread on Apple's site that mentions Lightroom (or complains too much about Aperture) ends up getting deleted. That stuff doesn't happen here.
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steve fischer

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Well you have to be honest, this has taken entirely too long for what is advertised as a professional level product, it is not. In fact when Apple released a sub par program with Final Cut Pro X at least they gave refunds, I wish I could get a refund for lightroom.

Regardless I just took a couple minutes and googled USB problems with osx 10.6.8 And if fact there are many discussions. They all have fixes that came out right away. What they all have in common is they say the IOUSBFamily.kext was changed in 10.6.8 and you just need to revert back to legacy USB 10.4.3 extensions which are available online.

These were fixes to USB problems with everything from android phones to bluetooth devices and other USB devices. All the fixes came out within 24 hours of the release of 10.6.6 which is when it appears Apple made the change to the IOUSBFamily.kext

Here is one experts fix:
USB - The Combo update will replace your IOUSBFamily,kext. To restore full USB functionality on a non-DSDT or EasyBeast system install USB Rollback using MultiBeast before reboot. Download MultiBeast.
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Bobby Carmichael

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Steve: Great but I don't have the level of expertise to do this experts fix. It is way over my head. Has anyone heard from a person from ADOBE???
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steve fischer

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There was a reply to your post from an engineer at Adobe who said he developed the tether feature, I was replying to him, but it looks like he must have deleted his post so it made it look like I was answering you. This is way over my head too, i just thought the info might help the adobe guy
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Kevin Tieskoetter

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Steve, I've never deleted any message on this board.
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Lee Jay

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It looks like it at first, though, if you don't see the "view x more comments" link above a long line of comments.
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Chris Cox

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Bobby reposted Kevin's entire reply for some odd reason -- I had to delete that because it was confusing.
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Chris Cox

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Steve - all those replies about replacing the kext are about modifying (rolling back) the OS, not the applications.
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Bobby Carmichael

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Chris: No disrespect intended I just didn't find his thread when I went to look for it. It was a little defensive! I just want this fixed and I'm glad the software guy actually showed up to talk about it. And assure me and others it is being taken seriously. Because it is a reputation killer.
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James Kachan

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It is a simple matter, Adobe, we, the users of Lightroom, need you to fix tethering, and we need it fixed quickly.

I am well aware of the problems and difficulties from both Apple and Canon and appreciate the directness from Adobe's representatives, however this is an issue, a major issue, and it needs to be resolved.

Of note, I have installed 10.6.6 on another drive, and tested that install OS with both LR 3.4.1 and 3.5 and tethering does not work. I don't know what Apple did to mess up the hardware of my machine, but I know that I cant even work around the problem like this.

A great problem.
Please Adobe, this issue is very important to professionals. We would like it solved, and solved quickly. Please do all you can to address this issue.
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Lee Jay

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I don't use Macs and never have, but on PCs this type of indication would indicate that the installation of the new OS also installed a new BIOS, and that that is where the problem lies. Is that possible on Macs?
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Chris Cox

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It's not the BIOS. but one of the OS frameworks that changed - which some people suggest rolling back. Kevin has been working on a fix, but the 3.5RC code didn't completely fix it. And some of the fixes will need to come from the camera vendors updating their libraries.
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Lee Jay

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If the OS framework is the problem, then why did rolling back to 10.6.6 not fix the problem?
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James Kachan

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NOTE: It may have been my cable, or it may be an intermittent thing. I just tested my 5D with 10.6.6 and LR and it worked as expected. However, could be an off and on thing. Anyone else out there try it?
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Kevin Tieskoetter

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We've not experienced any problems in-house with the 5D on 10.6.7 and earlier versions of the OS.
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Gary Dates

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OK. I just downloaded LR 3.5 on my Macbook Air running OS 10.7. LR still does NOT allow my 5D to tether. I have been running Aperture v3.1.3 on this same machine for about a month now, and it tethers flawlessly.....every time. How can this possibly be an issue with Apple?

My bottom line is, I'm switching to Aperture because I cannot afford to wait. When I am shooting for a client, they want to see the result onscreen in real-time. They could care less whether or not LR has issues with my 5D in Lion!
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James Kachan

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Gary, Question for you, How do you have Aperture display the most current capture? I can get it to capture images, but the current selection doesnt update to the last frame captured.

NOTE: Currently, I am running a whole other external OS, 10.6.6 and LR to work with my 5D, However, I have considered working with Aperture instead. thanks.
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Gary Dates

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James, in the tether HUD (heads-up display) make sure Auto Select is checked on. That should automatically display the latest capture.
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James Kachan

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hummm I could swear I've tried that.
Humm.. i'll check it out again. Thanks
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Lee Jay

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"Customers on the Mac platform utilizing OS X 10.7 will no longer have tethered support in Lightroom 3 for the following Canon cameras: (Please note that this issue is not specific to Lightroom 3.5 but is an OS X 10.7 limitation that was identified during this update)

EOS 5D
EOS 350D (Rebel XT/EOS Kiss Digital N)
EOS 20D"

http://blogs.adobe.com/lightroomjourn...
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Gary Dates

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I don't buy that for a second. Why does my 5D tether flawlessly in Aperture in OS X 10.7? Adobe is passing the buck.....simple as that.
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Lee Jay

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I don't have tethering for my 5D or 20D on Windows 7 64. Why not? Because Canon has never released a 64 bit driver for them. Worked flawlessly on XP through LR.

I suspect the same with 10.7. However Apple, having written the OS, may be able to modify existing drivers or write their own, whereas Adobe does not have such access.
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Gary Dates

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Adobe has been writing software for the Mac for many many years. Now, all of a sudden they have been taken by surprise with Lion? Look, I don't care who caused the problem, but I do care that Adobe has stated quite clearly they will not do anything to fix it. Instead, they are simply saying that they are dropping support for the 5D. If they can arbitrarily decide to abandon the 5D, then they should refund the cost of Lightroom to all 5D owners!
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Gary Dates

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@James Kachan
Over a week ago you had asked me about Aperture and auto-advancing during tethering. Subsequently, I have discovered that if I set up a watched folder in LR, under certain conditions Aperture will not auto-advance. The problem is, it is intermittent.....sometimes it works and sometimes it doesn't. I've been too busy to try to find the exact conditions under which Aperture won't advance. Was wondering if you have any insight?

I'm running OS 10.6.8 on Mac Pro. I never had any of the issues that folks are reporting using 10.6.8. FYI, I am also running Aperture in Lion on a Macbook Air 11", and it seems to tether flawlessly, except for an occasional crash.
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Mike Cinelli

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"it seems to tether flawlessly, except for an occasional crash." Isn't that an oxymoron?
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Gary Dates

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Well, yea, "flawlessly" and "occasional crash" are mutually exclusive. :)

It's a matter of degree though. An "occasional crash" I can deal with.......not working at all, which is the case with tethering my 5D in LR 3.5, is another thing entirely.
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Bobby Carmichael

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James: Well said.
Bobby Carmichael
Carmichael Photography
Boulder, CO
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steve fischer

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If Adobe is a standup company they will offer refunds to Mac users that bought this software. It doesn't do what it said it could do.

This is not an Apple problem. This is not a Lion Problem. This started happening in Snow Leopard. Sorfortbild doesn't have this problem. Aperture doesn't have this problem. Capture One wasn't having this problem (they just dropped support for certain cameras).

I think you should refund all mac users that request a refund but at the very least refund those of us that can show a receipt proving we've had to buy professional software to replace Lightroom not that it is not a professional level solution.

I have my receipt for $199.00 for Aperture and I'm happy to forward it to Adobe as proof of replacement of lightroom and I request a refund.

There is no doubt that it is a major major major pain to transfer catalogs and switch platforms. But after sucking it up and doing it and spending a few hours on Lynda.com learning Aperture, I can say with all honesty Aperture runs circles around Lightroom. The only drawback is there are not as many plugins or web templates from 3rd party vendors. But the cataloging system and the ability to transfer in-progress catalogs between a desktop and laptop and vice versa and have it synch everything is worth the hassle of changing. The catalog structure of Aperture really makes you realize how convoluted lightroom is.
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Kevin Tieskoetter

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Look, Lightroom does support tethering with the 5D on 10.6 and earlier. I've explained before on this thread why it's broken in 10.7 and why Aperture is still working with it (they use different APIs than we do).

Capture One does have exactly the same problem we do; it tethers fine with the 5D on 10.6.

The problem that started happening in 10.6.8 affected every camera, and was a separate issue, which was fixed in LR 3.5.

Nobody forced you to upgrade to 10.7.
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steve fischer

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So what you're saying is that LR 3.5 tether will work with 10.6.8? So is Adobe willing to refund if your claim is not correct?
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Gary Dates

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@Kevin

"Nobody forced you to upgrade to 10.7. "

Really Kevin? Are you actually speaking for Adobe, or is this your own narrow-minded opinion? How arrogant......"Hey LR users with a Mac and a 5D, don't upgrade to Lion because we won't/can't get tethering working for your 5Ds. Sorry, but we at Adobe must dictate your OS decisions to you if you want to use our products." How about someone who bought a new Macbook Air w/ Lion installed? Should they install 10.6....oh wait they can't......the MB Air won't run on 10.6. But wait, nobody forced them to buy a MB Air, right?

Look my friend, I've used PS and LR forever....and I depend on them for my professional work every day. I don't know why LR won't support tethering in Lion on my MB Air with my 5D. I won't even go into how misleading the LR 3.5 announcement on Adobe's website is, as it doesn't mention this issue at all. I'll take you at your word that Adobe can't do anything about it, and Apple did something in Lion to break tethering w/ a Canon 5D. But please, how dare you make such an autocratic, arrogant statement to a customer. Can I suggest that you try to understand how frustrating and disappointing this is for a 5D owner?

There is a very elegant solution thanks to LR's Watched Folder feature, so I can use Aperture to tether and not have to disrupt my workflow too much. I still prefer LR over Aperture, and I see you are a LR engineer, so I congratulate you and the entire LR team for an amazing app, but a comment like yours speaks very poorly for you, and the company you work for.

I can understand your comment in the context in which you made it, which was in response to, shall we say, an "irate" user. The thing is, he has the right to voice his opinion. You, however, must be held to a higher standard.

Now go back to what you are good at, and leave Customer Relations to someone else. ;)
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steve fischer

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When I get a few minutes this afternoon I'm going to go through Adobes website and see if they recommend running updates on their software products and if you have a tech support issue if this is something they will require you to do. Nobody was forced to move to Lion, but this happened in Snow Leopard as well. Adobe engineers seem to keep forgetting that. So were SL users not supposed to run their updates? Does Adobe have a stance on whether users should update Adobe software? It'll be interesting to find out.
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Kevin Tieskoetter

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OK, fair enough. But there's not much we can do to support the 5D/20D on Lion right now short of rewriting our tethering system to not use Canon's library any more. We did not have advance knowledge that these two cameras wouldn't work on Lion, and have no word on whether Canon will release new libraries to fix the issue (I'm guessing they will not, since they do not officially support the 5D any more).

Like I mentioned before, the Snow Leopard problem was different, and should be fixed in LR 3.5.

I can't comment on if or when we'll rewrite our tethering support to not use Canon's library any more.

I think there's another solution that would work that doesn't involve Aperture - you can use the Image Capture application (it should be in your Applications folder) to capture and download the photos into a watched folder. I haven't tried this yet, so I'm not completely sure it'll work, but it's worth a try.
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Gary Dates

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Image Capture does not tether.....
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Victoria Bampton - Lightroom Queen, Champion

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How about EOS Capture, Canon's tethering tool? Combining that with a watched folder should work, shouldn't it? Or are Canon not supporting their own software on Lion either?
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Gary Dates

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EOS Utility does NOT work in Lion....
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Lee Jay

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It doesn't work on Windows 64 bit either.
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steve fischer

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Canon is supporting the camera. That's why it works in Aperture and that's why it works in Sorfitbild. Adobe is an application that works upon an operating system, they have the responsibility to update their software accordingly. Adobe chose to make and sell software they claimed could be operated on Mac OSX, Apple didn't ask Adobe to make software for Mac users. And Canon EOS utility 2.8.1 does work with Lion. So you're a little (actually a lot) misinformed Victoria.
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Victoria Bampton - Lightroom Queen, Champion

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Steve, I simply suggested EOS Utility as a possible workaround, at least for now, and was told it wasn't supported on Lion. Thank you for clarifying that it has been updated. In that case, there is another possible workaround for those who are stuck. I'm not claiming this as a get out clause - that's up to Adobe - but just a potential solution, however temporary, for those who are stuck.

> Canon is supporting the camera. That's why it works in Aperture and that's why it works in Sorfitbild.
Isn't Sorfitbild Nikon only? Please do clarify if I'm misinformed.
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Lee Jay

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"Canon is supporting the camera"

They are? I just went to the Canon USA support site, and there isn't even a selection for OSX 10.7 under the 5D. At least if you go to the Windows 7 x64 bit selection it tells you there is no driver available, but they don't even do that much for Lion.
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john beardsworth

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Read Kevin's comment above "I looked into the Aperture/5D thing, and they're in a slightly different situation. They do not use the Canon libraries for the older Canon cameras, but do for the newer ones; for cameras like the 5D, they talk directly to it using the PTP layer. Canon moved away from using standard PTP for tethering on later cameras, which is why you really do need to use the Canon libraries for those (and Aperture didn't support the 5Dmk2 for tethering for a very long time, until they started using the Canon libs too). The move to 10.7 seems to have broken the Canon library used for the 5D, but not the PTP layer. Now we could go in and rewrite our tethering just for the 5D and 20D to fix the problem. But we have to also weigh that against time spent on other features in the app. "
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Gary Dates

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Hey Victoria, let me clarify, since you are at present being mislead. Yes, EOS Utility 2.8.1 DOES launch in Lion, but every version AFTER that doesn't. Further, even v2.8.1 doesn't support the Canon 5D in Lion. I know because I tried. So when I said EOS Utility doesn't work in Lion, I meant the latest version. It turns out v2.8.1 works with my Canon 40D, but as I said, not with my 5D.

I downloaded and tested Sorfortbild and it didn't even see my 5D. According to their website Sofortbild at present only supports Nikon cameras.
As far as Canon supporting the 5D, they are not. The fact that the 5D can tether in Aperture has nothing at all to do with whether or not Canon is supporting the camera. Kevin Tieskoetter explained in an earlier post exactly why the 5D works in Aperture.
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steve fischer

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Lee Jay, that's because the download is under Mac OSX. it's not version specific unless it's an update that is specific only to that version. You don't download for "10.7" you download the Mac OSX software/driver. 10.7 is just a version number.
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Lee Jay

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The current version is 3.10.2, and it has this warning under it on the Canon site:

"We have discovered a problem in the connection with cameras when using EOS Utility in Mac OS 10.6.8.
Please do not use EOS Utility if you use Mac OS 10.6.8."

And there isn't even an option for 10.7.

Maybe some version works, but that doesn't mean it's supported.
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steve fischer

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Gary, the point is that Aperture works with the Canon 5D and Sorfitbild works with the Nikon camera that no longer work with lightroom tether, so it's not a Canon issue. It's not a Nikon Issue. The only issue is that lightroom doesn't want to rewrite the code and gave no heads up notice that they were dropping support. At least Capture One did give notice.
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Gary Dates

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Now you are making a completely different point. You can argue that Adobe should rewrite tethering to support the 5D. However, Canon is not officially supporting the 5D anymore either. Adobe's input in this thread has convinced me they are most likely NOT gonna get tethering working on the 5D again. Maybe Canon will make a move in that direction, but they want to sell us new cameras, so I doubt they will rethink their position either. I don't see the point in banging your head against this wall again and again. Take Adobe to court if you feel they have wronged you, or try and get a refund if you feel that strongly about it.

It sucks that the 5D won't tether in Lion. I completely get your frustration. I'm not happy about it either, but as long as I can get work done by using Aperture to tether, I'll take it. That's MY point.....I'm too busy to worry about LR and Adobe. If Aperture could do Smart Objects and had better NR I would seriously consider a switch, but once I got over being pissed about the situation, I realized that using both apps puts me at an advantage, so I decided to shut up and focus on things that matter....like shooting! :)
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Eliot Wright

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Please, oh please get support for tethered shooting with OS-X 10.7, Lightroom 3.5 and the Canon 5D. I am certain I am not the only person who would like this feature. I am the owner of the creative suite and Lightroom and very happy with it. It is upsetting that it was not supported to start with. I cannot afford to simply buy a new camera, and I love the 5D. Aperture allows for tethered capture with the 5D and OS-X 10.7 so I imagine you can solve the problem. I do not want to change software, by any means.

Thank you,

Eliot Wright

This reply was created from a merged topic originally titled
Canon 5D tethered capture with OS-X Lion and Lightroom 3.5 Failure.
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Lee Jay

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The guy that writes the tethering in LR said this above:

"The Canon tether app won't even install on Lion, and has the same problem on 10.6.8. "

Canon abandoned owners of these cameras for Windows 64 bit a long time ago, and perhaps they have now done the same thing with Apple OS 10.6.8 and above.

There seems to be only three choices - I could go back to Windows 32 bit, you could go back to 10.6.7, or we could all hope that Canon updates their drivers/applications.
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Gary Dates

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Look, Adobe is NOT going to support the Canon 5D in Lightroom on OS 10.7. The best solution is to use Aperture for tethering, and simply set up a "Watched Folder" in Lightroom. LR will automatically move the captured images from an Aperture tethered shoot into a destination folder of your choice. There is NO REASON to have to choose between LR and Aperture if you are on a Mac and want to use Lion, if you use a Watched Folder in LR. I hope that helps.
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steve fischer

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Gary, why bog your computer and RAM by running Aperture and Lightroom when Aperture does everything LR does and more? The ability to merge and synch libraries between multiple machines without having to export as catalog import as catalog etc. etc. is, like the author of this article says, a "game changer"
http://www.apertureexpert.com/tips/20...
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Gary Dates

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Aperture does not support Smart Objects, and being able to use the "Edit In Photoshop As Smart Object" function in LR is crucial to my workflow. Plus, the fact is the noise reduction in Aperture vastly inferior to that of ACR. I have many thousands of photos cataloged in LR, and I'm simply not going to take the time to re-catalog in Aperture. For me, tethering in Aperture and setting up a Watched Folder in LR is a no-brainer. Quite honestly I was always happy with LR, but now that tethering my 5D doesn't work in LR on Lion, I am happy to use Aperture for that.......hooray that there is a solution. I really don't want to get into an Aperture vs LR debate either. Since I've been using Aperture lately, I can fully appreciate how elegant it is and I love the UI. But Aperture doesn't support Smart Objects and it's NR is inferior.....those are that facts.
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Lee Jay

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I wonder if an eyefi card could be used to wirelessly deposit the images directly into the LR watched folder, thus breaking the USB cord at the same time.
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Anita Dennis

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Official Response
We've updated the relevant support docs to clarify the limitations of various Canon cameras with Lion:

Known issues with Adobe products on Mac OS Lion

Tethered camera support in Lightroom 3

Troubleshoot tethered capture in Lightroom
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Lee Jay

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"20D is not supported on Windows."

Since I've tethered my 20D through Lightroom on Windows XP, I'm not sure if this is an error or if it has changed.
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Anita Dennis

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It was an error in the doc. Now fixed. Thanks, Lee Jay.
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Mike Cinelli

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I've been following this problem for a while now and I'm still a little confused at this time. Has the tether problem for nikon been fixed in 3.5? or do I have to buy somebody's software like capture one or soforbild?
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GREG NIKAS

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I'm using 2 Canon 5D's, 4 year old MacBook Pro with 10.6.8, LR 3.5, Camera Raw 6.5 and tether works just fine. I updated to 10.6.8 three weeks ago at an Apple store which they did for free because I said I was going to update to Lion. Looks like I'm going to stay right where I am until all the issues are resolved. So Sorry you are all having such trouble.