Terrible customer service

I purchased the Photoshop Action scripts a week ago. I asked for help from Photoshop chat a week ago, and they wouldn't help because it wasn't a program like Elements, etc. Even though I'm on a trial basis on the Photoshop, and actually especially because it's a trial, I would think that there would be a little more help in having customer satisfaction. At this point, I think I'd just as well go with a free program,and not spend my time trying to learn all the Photoshop skills that I've spent hours trying to learn so far (with some success, I might add). But the lack of customer service is a real turnoff.