Photoshop: Tech Support Problems (Long hold, hours of operation aren't enough, poor experience, etc)

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  • Problem
  • Updated 5 years ago
  • (Edited)
I love the Adobe products, but your customer support SUCKS! Seriously, hire some more people! I've been on hold for over an hour!!! AND the support place is about to close, without talking to me? You aren't THAT good!!!!!
Photo of JoAnnaM


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Posted 7 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Joanna,

Sorry you're having difficulty. Is there a specific problem we can help you with? If you want I can send you a direct message through Facebook if it's an issue that involves personal information (product serial numbers, etc).

For other users seeking support, here's some info that may help:

For how-to questions and most issues related to product use, they can be easily solved by searching this feedback site, or visiting our user to user forums which are frequented by members of the product development team as well as other passionate users willing to share their expertise and experience:

Photoshop User Forums
Lightroom User Forums
Photoshop Elements User Forums
Premiere Elements User Forums
Bridge User Forums
Camera Raw User Forums

If you do have to contact Adobe directly for issues related to product orders, installation and activation, it's important that users direct their support issues to the right department to avoid hold times/transfers.

I recommend creating a support case on if you prefer getting support through email/electronic communication.

If you do need to call Adobe, I recommend using the pop-ups found on the Contact Page as an easy way to accomplish this. You will be given the option of Live Chat (if available) or a phone support through this contact method.

If you call and do encounter a long hold time, you can request a callback from the first available agent. Or you can simply schedule a callback for a more convenient time.