Photoshop: System crash when saving PS-files on TimeCapsule

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  • Updated 6 years ago
  • (Edited)
System crashes when saving Adobe Photoshop-files (CS4 and CS6) on TimeCapsule or on drives connected to AirPort-Base Station via USB. Occures only with OSX Lion. MacPro and MacBookPro with Snow Leopard works fine.
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Raphael + Corinne Volery-Schroff

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Posted 6 years ago

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Chris Cox

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The whole machine crashes, or just Photoshop?

If Photoshop, we need to see the crash log.

If the whole machine, you need to take the machine to Apple - because that could only be a hardware, OS, or low level driver problem.
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barry glustoff

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i have the same problem....only with PS CS6 and 10.8 when saving to time capsule either via ethernet or wireless, no difference. PS saves to 90-99% then freezes. Usually have to restart the machine but then thankfully, the file did save correctly. AppleCare and Apple reseller tech support were no help. I don't want to try guesses that would make me have to transfer 1TB of data w/o any idea if it would fix the problem.
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Chris Cox

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Again, it it requires a machine restart: you're looking at a machine level problem, not a bug in Photoshop.
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barry glustoff

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works on on machines running 10.6.8, no problem copying or opening from the time capsule, only when saving from PS to Time Capsule! freezes entire machine, have restarted MANY MANY times. You and Apple do this all the time, throw it back at each other. i started w/ apple support and they assured me it was an Adobe problem....
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Chris Cox

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Apple always does that, even after they've acknowledged a bug exists on their side.
We look at the actual problem, and tell you what's going on.
(and every time I know of, we get it right)

Applications CANNOT cause the whole system to reboot, shutdown or restart. Only hardware faults, OS bugs, or some low level driver bugs can do that -- and hardware problems are by far the most common cause.
But in your case, I'd guess it's actually an OS or driver problem though - because it happens when saving to the time capsule, not a local hardware device. Photoshop would see the time capsule as a remote volume, probably connected via AFP protocol, so the most likely location for the bug would be in the AFP stack communicating with the remote device.