system requirements for photoshop download

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  • Updated 1 year ago
I am trying to download photoshop on a new to me mac book pro. I am getting this message "this computer does not meet the minimum requirements for photoshop". However, when I check the requirements and the computer's system info it should be fine.
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Christy M

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Posted 1 year ago

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Cristen Gillespie

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> I am trying to download photoshop on a new to me mac book pro. >

When you say "new to me," you're saying the MBP is used? Is it runningĀ  El Capitan or Sierra? You're sure it has enough RAM and a video card that is supported? For Adobe personnel to help, you'll need to tell them what model MBP, what video card, what RAM, and what OS or they can't help you troubleshoot the issue you're having.
(Edited)
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Christy M

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Thank you. I fixed the issue. I had to download Sierra as it was not on the computer.
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Cristen Gillespie

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Oh good. That, hopefully, will turn out to be an easy fix.