system requirements for photoshop download

  • 1
  • Question
  • Updated 10 months ago
I am trying to download photoshop on a new to me mac book pro. I am getting this message "this computer does not meet the minimum requirements for photoshop". However, when I check the requirements and the computer's system info it should be fine.
Photo of Christy M

Christy M

  • 2 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Cristen Gillespie

Cristen Gillespie

  • 1169 Posts
  • 315 Reply Likes
> I am trying to download photoshop on a new to me mac book pro. >

When you say "new to me," you're saying the MBP is used? Is it runningĀ  El Capitan or Sierra? You're sure it has enough RAM and a video card that is supported? For Adobe personnel to help, you'll need to tell them what model MBP, what video card, what RAM, and what OS or they can't help you troubleshoot the issue you're having.
(Edited)
Photo of Christy M

Christy M

  • 2 Posts
  • 0 Reply Likes
Thank you. I fixed the issue. I had to download Sierra as it was not on the computer.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1168 Posts
  • 314 Reply Likes
Oh good. That, hopefully, will turn out to be an easy fix.