System Error attempting to access

  • 4
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
I am a long time Adobe customer, with a long list of products I've purchased.   I am now having trouble accessing user forums.   Whenever I go to I get "System Error:  We're sorry but a serious error has occurred in the system."   If I am using a browser that has my ID, I get that error immediately.  If I clear cache and cookies I get the Forums login prompt, but once I log in with my long time user ID I get that same error.   I have discovered that I can access the user forums if I create a new ID.   But whenever I try to use my old ID, I get this same System Error.   The old ID works fine on -- I can see my account, list licenses I own, etc.  I prefer to keep my old ID as it has my history of product licenses.   Can someone at Adobe look into this problem?
Photo of lp1756


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Posted 4 years ago

  • 4
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Should be fixed now. Can you try now?