Lightroom Classic: Synchronize Folder doesn't recognize HEIC files that need to be imported

  • 4
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
Win10 / Lr Classic CC 8.0

When using Synchronize Folder, Lr doesn't recognize HEIC files that need to be imported.

If the only "new" file(s) are HEIC, Lr shows there are no files that need to be imported and therefore, no import is done.

If the "new" files are a mix of recognized formats (jpg, cr2, etc.) and HEIC, Lr only counts the older recognized formats, but it does import all the files.

To reproduce -
 - In Lr, create a new folder.
 - In Windows Explorer, copy an HEIC file into the folder.
 - In Lr, right-click the folder and click Synchronize Folder.  The Synchronize dialog box shows 0 new photos to import, so you can't move on in the import process.
 - In Windows Explorer, copy a jpg file into the folder.
 - In Lr, right-click the folder and click Synchronize Folder.  The Synchronize dialog box shows 1 new photo to import, but Lr will import both the files.
Photo of Tom Mickow

Tom Mickow

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Posted 11 months ago

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Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

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Official Response
We could reproduce this issue. We are investigating for a fix.

Thanks,
Sunil