Lightroom Classic: Synchronization - number of files still synching getting stuck

  • 3
  • Problem
  • Updated 5 months ago
  • (Edited)
Lightroom Classic desktop indicates that 54 images are being synced continously, despite no activity shown. It's been like this for two weeks. There is also a difference between the total number of synced images given in the preference pane of the desktop version, which is 47333, while the library module indication in the top left corner of the screen says “All synced photographs 47358”. Lightroom web says “All images 47358”.
So two errors, perhaps indicating two problems?
I’ve deleted the sync.lrdata file but no change.
I've generated a log file.
How can one proceed in trying to find what is wrong?
Getting slighly desperate...
Looking forward to your thoughts,
Bosse Lindquist
Swedish Television
Photo of Bo Lindquist

Bo Lindquist

  • 3 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 3
Photo of Nick Blowers

Nick Blowers

  • 1 Post
  • 0 Reply Likes
sorry can't help, my photoshop keeps crashing, no ideas left??
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5389 Posts
  • 1124 Reply Likes
Bo, I've contacted you via email. 
Photo of Robert Ikenberry

Robert Ikenberry

  • 4 Posts
  • 1 Reply Like
Rikk - I have had a similar situation with 551 files syncing for weeks with no apparent activity or progress. I would appreciate a contact via email, if possible.  Robert Ikenberry
Photo of Marco Klompalberts

Marco Klompalberts

  • 70 Posts
  • 17 Reply Likes
I have one photo still syncing for a couple of months.
I don't sync much to the cloud, so have the syncing paused most of the time.
But would like a solution too.

Why can't you share the solution/workaround here, Rikk, instead of contacting through email?
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5389 Posts
  • 1124 Reply Likes
The solution or workaround isn't the same for every person, Marco. To determine what is wrong we sometimes need a log file - which requires an email transaction, Dropbox share or similar to get the log file to the Lightroom Classic team.  Bo, created a log file we needed to get to the team - hence the email contact.  Bo probably doesn't want everyone reading his log file... Log files sharing can be a privacy concern for some individuals. 

Several bugs were fixed in the 8.1 update related to syncing. Robert and Marco, have you updated? 
Photo of Bo Lindquist

Bo Lindquist

  • 3 Posts
  • 0 Reply Likes
Rikk, many thanks! Much appreciated!
Bosse