Lightroom Classic: Synchronisation problem since Mojave update on my Mac

  • 3
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
Since the installation of mojave on my mac lightroom try to synchronize all my photos making the application using dizaines of Go and making it crashing.
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Olivier Nagel

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Posted 1 year ago

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dmeephd

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What does "dizaines of Go" really  mean?

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Olivier Nagel

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it can use more than 30 Go of memory
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dmeephd

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Are you saying 30 GB if RAM?  If so, I have seen Lightroom 7.5 on my MacPro use 95GB of RAM.  It is a memory hog.  While doing nothing.  Not a damn thing!
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Olivier Nagel

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thanks. The poblem is not that it uses more than 30 GB of RAM but that it bigins a synchronisation of all my photos making LR crashing :-)
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dmeephd

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Sorry, but I still do not understand.  Since I've upgraded to LR 7.5 I have noticed that LR will hog as much as 95GB of RAM while doing nothing.   I do not sync to the cloud, as I believe that is a fool's errand.  Others may have mileage which varies ; Ibelieve differently.

I have noticed that Lightroom attempts to import images whilst at the same time build previews of those images, which to my mind slows the system down.  This a real problem, but no one else has commented to date.


(Edited)
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Rikk Flohr, Official Rep

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Olivier, if you go to Help>System Info..., can you copy and paste your exact installed Lightroom version in the comments?
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Olivier Nagel

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Hello, here it is, Olivier (Versailles France)

Version Lightroom Classic: 7.5 [ 1186149 ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Mac OS 10
Version : 10.14.0 [18A391]
Architecture de l'application : x64
Nombre de processeurs logiques: 8
Vitesse du processeur : 2,3 Ghz
Mémoire intégrée : 16 384,0 Mo
Mémoire réelle disponible pour Lightroom : 16 384,0 Mo
Mémoire réelle utilisée par Lightroom : 859,3 Mo (5,2%)
Mémoire virtuelle utilisée par Lightroom : 3 466,9 Mo
Taille de la mémoire cache : 22,0Mo
Révision interne Camera Raw: 1001
Nombre maximal de liens utilisé par Camera Raw  : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 22Mo / 8191Mo (0%)
Mémoire réelle de Camera Raw: 23Mo / 16384Mo (0%)
Affichages : 1) 2880x1800

Informations relatives au processeur graphique : 
Metal: NVIDIA GeForce GT 750M



Dossier de l'application : /Applications/Adobe Lightroom Classic CC
Chemin d'accès à la bibliothèque : /Users/olivier/Pictures/Lightroom/Lightroom Catalog-ClasicCC.lrcat
Dossier des paramètres : /Users/olivier/Library/Application Support/Adobe/Lightroom

Modules installés : 
1) Adobe Stock
2) Aurora HDR 2017
3) Aurora HDR 2018
4) DxO OpticsPro 10
5) DxO OpticsPro 10 Importer
6) DxO OpticsPro 11
7) DxO OpticsPro 11 Importer
8) DxO PhotoLab
9) DxO PhotoLab Importer
10) Facebook
11) Flickr
12) Focus CK
13) FX Photo Studio CK
14) HDR Efex Pro 2
15) Intensify CK
16) jf Metadata Wrangler
17) Luminar
18) Macphun Creative Kit
19) Module externe d'importateur Aperture/iPhoto
20) Module externe de prise de vue en mode connecté Canon
21) Module externe de prise de vue en mode connecté Nikon
22) NanoJPG
23) Noiseless CK
24) ON1 Photo RAW 2018
25) ON1 Resize 2018
26) ON1 Resize Standalone 2018
27) Show Focus Points
28) Snapheal CK
29) Tonality CK

Marqueurs Config.lua: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Sortie intégrée
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GT 750M OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 2.1 NVIDIA-12.0.19 355.11.10.50.10.103
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
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Rikk Flohr, Official Rep

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If you pause synchronization of Lightroom does it then still crash?
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Olivier Nagel

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Yes, even if i pause synchronization...
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Rikk Flohr, Official Rep

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I don't find any crash reports under the email you've used to register at this forum. Is this email, used here, your active Adobe ID?   Are you filling out the crash reports and sending them in when the Crash Reporter appears on your screen?

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Olivier Nagel

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Excuse my english (I'm french) : the correct term is not "it crashes" but "I have to force to stop because it doesn't respond anymore".
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Rikk Flohr, Official Rep

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Ok. That sounds like an application hang. Can you get me a screen shot of your Activity Monitor when you are in this state?
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Olivier Nagel

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Olivier Nagel

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Sampling process 37463 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling Adobe Lightroom Classic (pid 37463) every 1 millisecond
Process:         Adobe Lightroom Classic [37463]
Path:            /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/MacOS/Adobe Lightroom Classic
Load Address:    0x1009d4000
Identifier:      com.adobe.LightroomClassicCC7
Version:         Adobe Lightroom Classic [1186149] (7.5)
Code Type:       X86-64
Parent Process:  ??? [1]

Date/Time:       2018-10-12 07:06:35.818 +0200
Launch Time:     2018-10-11 22:34:18.230 +0200
OS Version:      Mac OS X 10.14 (18A391)
Report Version:  7
Analysis Tool:   /usr/bin/sample

Physical footprint:         33.8G
Physical footprint (peak):  33.8G
----

Call graph:
    2181 Thread_1942375   DispatchQueue_1: com.apple.main-thread  (serial)
    + 2181 start  (in libdyld.dylib) + 1  [0x7fff6bb93085]
    +   2181 main  (in Adobe Lightroom Classic) + 1577  [0x1009d6aa5]
    +     2181 NSApplicationMain  (in AppKit) + 780  [0x7fff3c03ce97]
    +       2181 -[NSApplication run]  (in AppKit) + 699  [0x7fff3c04d75d]
    +         2181 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]  (in AppKit) + 1362  [0x7fff3c0536fa]
    +           2181 _DPSNextEvent  (in AppKit) + 997  [0x7fff3c05495b]
    +             2181 _BlockUntilNextEventMatchingListInModeWithFilter  (in HIToolbox) + 64  [0x7fff3dd97348]
    +               2181 ReceiveNextEventCommon  (in HIToolbox) + 618  [0x7fff3dd975cb]
    +                 2181 RunCurrentEventLoopInMode  (in HIToolbox) + 293  [0x7fff3dd97895]
    +                   2181 CFRunLoopRunSpecific  (in CoreFoundation) + 463  [0x7fff3eafdce4]
    +                     2181 __CFRunLoopRun  (in CoreFoundation) + 1219  [0x7fff3eafe3fa]
    +                       2181 __CFRunLoopDoSources0  (in CoreFoundation) + 195  [0x7fff3eafee51]
    +                         2181 __CFRunLoopDoSource0  (in CoreFoundation) + 108  [0x7fff3eb1b3ab]
    +                           2181 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__  (in CoreFoundation) + 17  [0x7fff3eb1b405]
    +                             2181 __NSThreadPerformPerform  (in Foundation) + 327  [0x7fff40ef3cdb]
    +                               2181 ???  (in AgSubstrate)  load address 0x100d93000 + 0x19736  [0x100dac736]
    +                                 2181 lua_pcall  (in AgKernel) + 102  [0x100c4f430]
    +                                   2181 ???  (in AgKernel)  load address 0x100c4d000 + 0xa7d8  [0x100c577d8]
    +                                     2181 ???  (in AgKernel)  load address 0x100c4d000 + 0x9c58  [0x100c56c58]
    +                                       2181 ???  (in AgKernel)  load address 0x100c4d000 + 0xa57c  [0x100c5757c]
    +                                         2165 ???  (in AgKernel)  load address 0x100c4d000 + 0x19254  [0x100c66254]
    +                                         ! 2165 ???  (in AgKernel)  load address 0x100c4d000 + 0xa114  [0x100c57114]
    +                                         !   2098 ???  (in AgSubstrate)  load address 0x100d93000 + 0x336ec  [0x100dc66ec]
    +                                         !   : 2097 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3160  [0x100f2e160]
    +                                         !   : | 2097 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x347c  [0x100f2e47c]
    +                                         !   : |   2086 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35f3  [0x100f2e5f3]
    +                                         !   : |   + 1862 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35df  [0x100f2e5df]
    +                                         !   : |   + ! 1862 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3265  [0x100f2e265]
    +                                         !   : |   + !   1862 lua_pushlstring  (in AgKernel) + 42  [0x100c4ec0a]
    +                                         !   : |   + !     1862 ???  (in AgKernel)  load address 0x100c4d000 + 0xb933  [0x100c58933]
    +                                         !   : |   + !       1799 ???  (in AgKernel)  load address 0x100c4d000 + 0xc40f  [0x100c5940f]
    +                                         !   : |   + !       38 ???  (in AgKernel)  load address 0x100c4d000 + 0xc41d  [0x100c5941d]
    +                                         !   : |   + !       : 35 ???  (in AgKernel)  load address 0x100c4d000 + 0xbf0e  [0x100c58f0e]
    +                                         !   : |   + !       : 3 ???  (in AgKernel)  load address 0x100c4d000 + 0xbf11  [0x100c58f11]
    +                                         !   : |   + !       13 ???  (in AgKernel)  load address 0x100c4d000 + 0xc404  [0x100c59404]
    +                                         !   : |   + !       6 ???  (in AgKernel)  load address 0x100c4d000 + 0xc45c  [0x100c5945c]
    +                                         !   : |   + !       4 ???  (in AgKernel)  load address 0x100c4d000 + 0xc413  [0x100c59413]
    +                                         !   : |   + !       1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc418  [0x100c59418]
    +                                         !   : |   + !       1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc499  [0x100c59499]
    +                                         !   : |   + 217 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35f3  [0x100f2e5f3]
    +                                         !   : |   + ! 118 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35df  [0x100f2e5df]
    +                                         !   : |   + ! : 118 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3265  [0x100f2e265]
    +                                         !   : |   + ! :   118 lua_pushlstring  (in AgKernel) + 42  [0x100c4ec0a]
    +                                         !   : |   + ! :     118 ???  (in AgKernel)  load address 0x100c4d000 + 0xb933  [0x100c58933]
    +                                         !   : |   + ! :       102 ???  (in AgKernel)  load address 0x100c4d000 + 0xc40f  [0x100c5940f]
    +                                         !   : |   + ! :       6 ???  (in AgKernel)  load address 0x100c4d000 + 0xc45c  [0x100c5945c]
    +                                         !   : |   + ! :       5 ???  (in AgKernel)  load address 0x100c4d000 + 0xc499  [0x100c59499]
    +                                         !   : |   + ! :       3 ???  (in AgKernel)  load address 0x100c4d000 + 0xc404  [0x100c59404]
    +                                         !   : |   + ! :       1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc41d  [0x100c5941d]
    +                                         !   : |   + ! :       | 1 ???  (in AgKernel)  load address 0x100c4d000 + 0xbf0e  [0x100c58f0e]
    +                                         !   : |   + ! :       1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc4a8  [0x100c594a8]
    +                                         !   : |   + ! :         1 ???  (in AgKernel)  load address 0x100c4d000 + 0xbf0e  [0x100c58f0e]
    +                                         !   : |   + ! 95 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35f3  [0x100f2e5f3]
    +                                         !   : |   + ! : 84 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35df  [0x100f2e5df]
    +                                         !   : |   + ! : | 84 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3265  [0x100f2e265]
    +                                         !   : |   + ! : |   84 lua_pushlstring  (in AgKernel) + 42  [0x100c4ec0a]
    +                                         !   : |   + ! : |     84 ???  (in AgKernel)  load address 0x100c4d000 + 0xb933  [0x100c58933]
    +                                         !   : |   + ! : |       81 ???  (in AgKernel)  load address 0x100c4d000 + 0xc40f  [0x100c5940f]
    +                                         !   : |   + ! : |       2 ???  (in AgKernel)  load address 0x100c4d000 + 0xc41d  [0x100c5941d]
    +                                         !   : |   + ! : |       + 2 ???  (in AgKernel)  load address 0x100c4d000 + 0xbf0e  [0x100c58f0e]
    +                                         !   : |   + ! : |       1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc404  [0x100c59404]
    +                                         !   : |   + ! : 6 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x33ad  [0x100f2e3ad]
    +                                         !   : |   + ! : | 5 lua_pushlstring  (in AgKernel) + 60  [0x100c4ec1c]
    +                                         !   : |   + ! : | + 3 ???  (in AgKernel)  load address 0x100c4d000 + 0x13be7  [0x100c60be7]
    +                                         !   : |   + ! : | + 1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13be1  [0x100c60be1]
    +                                         !   : |   + ! : | + 1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13beb  [0x100c60beb]
    +                                         !   : |   + ! : | 1 lua_pushlstring  (in AgKernel) + 42  [0x100c4ec0a]
    +                                         !   : |   + ! : |   1 ???  (in AgKernel)  load address 0x100c4d000 + 0xb933  [0x100c58933]
    +                                         !   : |   + ! : |     1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc45c  [0x100c5945c]
    +                                         !   : |   + ! : 5 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35f3  [0x100f2e5f3]
    +                                         !   : |   + ! :   3 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x33ad  [0x100f2e3ad]
    +                                         !   : |   + ! :   + 3 lua_pushlstring  (in AgKernel) + 60  [0x100c4ec1c]
    +                                         !   : |   + ! :   +   1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13bb9  [0x100c60bb9]
    +                                         !   : |   + ! :   +   1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13be1  [0x100c60be1]
    +                                         !   : |   + ! :   +   1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13be7  [0x100c60be7]
    +                                         !   : |   + ! :   1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35df  [0x100f2e5df]
    +                                         !   : |   + ! :   + 1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3265  [0x100f2e265]
    +                                         !   : |   + ! :   +   1 lua_pushlstring  (in AgKernel) + 42  [0x100c4ec0a]
    +                                         !   : |   + ! :   +     1 ???  (in AgKernel)  load address 0x100c4d000 + 0xb933  [0x100c58933]
    +                                         !   : |   + ! :   +       1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc45c  [0x100c5945c]
    +                                         !   : |   + ! :   1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35f3  [0x100f2e5f3]
    +                                         !   : |   + ! :     1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35df  [0x100f2e5df]
    +                                         !   : |   + ! :       1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3265  [0x100f2e265]
    +                                         !   : |   + ! :         1 lua_pushlstring  (in AgKernel) + 42  [0x100c4ec0a]
    +                                         !   : |   + ! :           1 ???  (in AgKernel)  load address 0x100c4d000 + 0xb933  [0x100c58933]
    +                                         !   : |   + ! :             1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc499  [0x100c59499]
    +                                         !   : |   + ! 2 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3265  [0x100f2e265]
    +                                         !   : |   + ! : 2 lua_pushlstring  (in AgKernel) + 60  [0x100c4ec1c]
    +                                         !   : |   + ! :   1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13be5  [0x100c60be5]
    +                                         !   : |   + ! :   1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13be7  [0x100c60be7]
    +                                         !   : |   + ! 1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x33ad  [0x100f2e3ad]
    +                                         !   : |   + ! : 1 lua_pushlstring  (in AgKernel) + 60  [0x100c4ec1c]
    +                                         !   : |   + ! :   1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13be7  [0x100c60be7]
    +                                         !   : |   + ! 1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3623  [0x100f2e623]
    +                                         !   : |   + !   1 lua_settable  (in AgKernel) + 37  [0x100c4f0f6]
    +                                         !   : |   + !     1 ???  (in AgKernel)  load address 0x100c4d000 + 0x178cb  [0x100c648cb]
    +                                         !   : |   + !       1 ???  (in AgKernel)  load address 0x100c4d000 + 0x167f5  [0x100c637f5]
    +                                         !   : |   + !         1 ???  (in AgKernel)  load address 0x100c4d000 + 0x16048  [0x100c63048]
    +                                         !   : |   + !           1 ???  (in AgKernel)  load address 0x100c4d000 + 0x16502  [0x100c63502]
    +                                         !   : |   + !             1 ???  (in AgKernel)  load address 0x100c4d000 + 0x16378  [0x100c63378]
    +                                         !   : |   + 4 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3623  [0x100f2e623]
    +                                         !   : |   + ! 4 lua_settable  (in AgKernel) + 37  [0x100c4f0f6]
    +                                         !   : |   + !   4 ???  (in AgKernel)  load address 0x100c4d000 + 0x178cb  [0x100c648cb]
    +                                         !   : |   + !     4 ???  (in AgKernel)  load address 0x100c4d000 + 0x167f5  [0x100c637f5]
    +                                         !   : |   + !       4 ???  (in AgKernel)  load address 0x100c4d000 + 0x15f70  [0x100c62f70]
    +                                         !   : |   + !         4 ???  (in AgKernel)  load address 0x100c4d000 + 0x16207  [0x100c63207]
    +                                         !   : |   + !           4 ???  (in AgKernel)  load address 0x100c4d000 + 0xf177  [0x100c5c177]
    +                                         !   : |   + !             4 realloc  (in libsystem_malloc.dylib) + 96  [0x7fff6bd46193]
    +                                         !   : |   + !               4 malloc_zone_malloc  (in libsystem_malloc.dylib) + 103  [0x7fff6bd40807]
    +                                         !   : |   + !                 4 szone_malloc_should_clear  (in libsystem_malloc.dylib) + 66  [0x7fff6bd41bac]
    +                                         !   : |   + !                   4 tiny_malloc_should_clear  (in libsystem_malloc.dylib) + 692  [0x7fff6bd41f14]
    +                                         !   : |   + !                     4 tiny_free_detach_region  (in libsystem_malloc.dylib) + 307  [0x7fff6bd4c964]
    +                                         !   : |   + !                       4 tiny_free_list_remove_ptr  (in libsystem_malloc.dylib) + 250  [0x7fff6bd45fdd]
    +                                         !   : |   + 2 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35ae  [0x100f2e5ae]
    +                                         !   : |   + ! 2 lua_createtable  (in AgKernel) + 42  [0x100c4efcd]
    +                                         !   : |   + !   2 ???  (in AgKernel)  load address 0x100c4d000 + 0xb933  [0x100c58933]
    +                                         !   : |   + !     1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc45c  [0x100c5945c]
    +                                         !   : |   + !     1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc499  [0x100c59499]
    +                                         !   : |   + 1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3265  [0x100f2e265]
    +                                         !   : |   +   1 lua_pushlstring  (in AgKernel) + 60  [0x100c4ec1c]
    +                                         !   : |   +     1 ???  (in AgKernel)  load address 0x100c4d000 + 0x13be7  [0x100c60be7]
    +                                         !   : |   11 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x35df  [0x100f2e5df]
    +                                         !   : |     11 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x3265  [0x100f2e265]
    +                                         !   : |       11 lua_pushlstring  (in AgKernel) + 42  [0x100c4ec0a]
    +                                         !   : |         11 ???  (in AgKernel)  load address 0x100c4d000 + 0xb933  [0x100c58933]
    +                                         !   : |           7 ???  (in AgKernel)  load address 0x100c4d000 + 0xc45c  [0x100c5945c]
    +                                         !   : |           3 ???  (in AgKernel)  load address 0x100c4d000 + 0xc404  [0x100c59404]
    +                                         !   : |           1 ???  (in AgKernel)  load address 0x100c4d000 + 0xc494  [0x100c59494]
    +                                         !   : 1 ???  (in WichitaFoundation)  load address 0x100f2b000 + 0x30ff  [0x100f2e0ff]
    +                                         !   66 ???  (in AgKernel)  load address 0x100c4d000 + 0x41ca  [0x100c511ca]
    +                                         !   : 66 lua_pcall  (in AgKernel) + 102  [0x100c4f430]
    +                                         !   :   66 ???  (in AgKernel)  load address 0x100c4d000 + 0xa7d8  [0x100c577d8]
    +                                         !   :     66 ???  (in AgKernel)  load address 0x100c4d000 + 0x9c58  [0x100c56c58]
    +                                         !   :       63 ???  (in AgKernel)  load address 0x100c4d000 + 0xa57c  [0x100c5757c]
    +                                         !   :       | 27 ???  (in AgKernel)  load address 0x100c4d000 + 0x19254  [0x100c66254]
    +                                         !   :       | + 27 ???  (in AgKernel)  load address 0x100c4d000 + 0xa114  [0x100c57114]
    +                                         !   :       | +   27 ???  (in AgKernel)  load address 0x100c4d000 + 0x41ca  [0x100c511ca]
    +                                         !   :       | +     27 lua_pcall  (in AgKernel) + 102  [0x100c4f430]
    +                                         !   :       | +       27 ???  (in AgKernel)  load address 0x100c4d000 + 0xa7d8  [0x100c577d8]
    +                                         !   :       | +         27 ???  (in AgKernel)  load address 0x100c4d000 + 0x9c58  [0x100c56c58]
    +                                         !   :       | +           27 ???  (in AgKernel)  load address 0x100c4d000 + 0xa57c  [0x100c5757c]
    +                                         !   :       | +             12 ???  (in AgKernel)  load a
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6179 Posts
  • 1368 Reply Likes
Thanks, I will forward to the engineering team for analysis.
Photo of Sylvain Martin

Sylvain Martin

  • 5 Posts
  • 0 Reply Likes
Hello Rick, I be having the same problem since I updated my iMac (2013) to Mojave’. Lightroom will never complete the sync. It does about half then it hang and become non responsive and I have to force quit. I reloaded Lightrooom few time and it does the same thing with the new version (8.0) that came out this morning. I ve send numerous crash report so it should be there.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6179 Posts
  • 1368 Reply Likes
Sylvain,

I've reviewed crash reports for both 7.5 and 8.0 and find no crashes with your email address (the one you are using in this forum). Are you sending crash reports to Adobe or Apple? Are you submitting them under a different email?

Can you post a screen grab of one of the crash reports?
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Sylvain Martin

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Hello Rick, just realized that the crash or unresponsive report were send to apple when i had to force quit.
here s a copy paste of that report.  let me know if this what you needed or if you want me to send you something else.

Sylvain


Date/Time:       2018-10-16 11:58:10 -0400End time:        2018-10-16 11:58:12 -0400
OS Version:      Mac OS X 10.14 (Build 18A391)
Architecture:    x86_64h
Report Version:  27

Data Source:     Stackshots
Shared Cache:    0x136f9000 82949906-6B00-3405-95C2-960D47595400

Command:         Adobe Lightroom Classic
Path:            /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/MacOS/Adobe Lightroom Classic
Identifier:      com.adobe.LightroomClassicCC7
Version:         Adobe Lightroom Classic [1193777] (8.0)
Parent:          launchd [1]
PID:             1410

Event:           hang
Duration:        1.69s (process was unresponsive for 4 seconds before sampling)
Steps:           17 (100ms sampling interval)

Hardware model:  iMac14,2
Active cpus:     8

Time Awake Since Boot: 10000s

Fan speed:       1201 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------


Heaviest stack for the main thread of the target process:
  17  start + 1 (libdyld.dylib + 94341) [0x7fff6ba43085]
  17  main + 1566 (Adobe Lightroom Classic + 431614) [0x10901b5fe]
  17  NSApplicationMain + 780 (AppKit + 11927) [0x7fff3beece97]
  17  -[NSApplication run] + 699 (AppKit + 79709) [0x7fff3befd75d]
  17  -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362 (AppKit + 104186) [0x7fff3bf036fa]
  17  _DPSNextEvent + 997 (AppKit + 108891) [0x7fff3bf0495b]
  17  _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 41800) [0x7fff3dc47348]
  17  ReceiveNextEventCommon + 371 (HIToolbox + 42196) [0x7fff3dc474d4]
  17  RunCurrentEventLoopInMode + 293 (HIToolbox + 43157) [0x7fff3dc47895]
  17  CFRunLoopRunSpecific + 463 (CoreFoundation + 240868) [0x7fff3e9adce4]
  17  __CFRunLoopRun + 1219 (CoreFoundation + 242682) [0x7fff3e9ae3fa]
  17  __CFRunLoopDoSources0 + 195 (CoreFoundation + 245329) [0x7fff3e9aee51]
  17  __CFRunLoopDoSource0 + 108 (CoreFoundation + 361387) [0x7fff3e9cb3ab]
  17  __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 361477) [0x7fff3e9cb405]
  17  __NSThreadPerformPerform + 327 (Foundation + 728283) [0x7fff40da3cdb]
  17  ??? (AgSubstrate + 103758) [0x10965054e]
  17  lua_pcall + 102 (AgKernel + 8759) [0x1094f0237]
  17  ??? (AgKernel + 42622) [0x1094f867e]
  17  ??? (AgKernel + 39681) [0x1094f7b01]
  17  ??? (AgKernel + 42018) [0x1094f8422]
  17  ??? (AgKernel + 103080) [0x1095072a8]
  17  ??? (AgKernel + 40890) [0x1094f7fba]
  17  ??? (AgSubstrate + 210636) [0x10966a6cc]
  17  ??? (WichitaFoundation + 13970) [0x1096ab692]
  17  ??? (WichitaFoundation + 14761) [0x1096ab9a9]
  17  ??? (WichitaFoundation + 15136) [0x1096abb20]
  17  ??? (WichitaFoundation + 15116) [0x1096abb0c]
  17  ??? (WichitaFoundation + 14231) [0x1096ab797]
  17  lua_pushlstring + 42 (AgKernel + 6680) [0x1094efa18]
  17  ??? (AgKernel + 47055) [0x1094f97cf]
  17  ??? (AgKernel + 49935) [0x1094fa30f]
 *17  hndl_alltraps + 223 (kernel + 1416111) [0xffffff8000359baf]
 *17  user_trap + 405 (kernel + 2984853) [0xffffff80004d8b95]
 *17  ??? (kernel + 2324874) [0xffffff800043798a]
 *17  vm_fault_page + 2624 (kernel + 2306480) [0xffffff80004331b0]
 *17  vm_compressor_pager_get + 308 (kernel + 2269428) [0xffffff800042a0f4]
 *17  vm_compressor_get + 226 (kernel + 2261282) [0xffffff8000428122]
 *17  ??? (kernel + 2261644) [0xffffff800042828c]
 *17  thread_block_reason + 175 (kernel + 1867023) [0xffffff80003c7d0f]
 *17  ??? (kernel + 1871952) [0xffffff80003c9050]
 *17  machine_switch_context + 195 (kernel + 2964163) [0xffffff80004d3ac3]


Process:         Adobe Lightroom Classic [1410]
UUID:            53F799CA-FFF1-3372-942F-B8B8B379F778
Path:            /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app/Contents/MacOS/Adobe Lightroom Classic
Architecture:    x86_64
Parent:          launchd [1]
UID:             501
Footprint:       11.86 GB
Start time:      2018-10-16 11:58:10 -0400
End time:        2018-10-16 11:58:12 -0400
Num samples:     17 (1-17)
CPU Time:        <0.001s (772.8K cycles, 47.0K instructions, 16.43c/i)
Note:            Unresponsive for 4 seconds before sampling
Note:            6 idle work queue threads omitted

  Thread 0x3c66e            DispatchQueue 1           17 samples (1-17)         priority 31-47 (base 31-47)
  <process frontmost, thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [1171], IO tier 0, priority 47 (47)>
  17  start + 1 (libdyld.dylib + 94341) [0x7fff6ba43085] 1-17
    17  main + 1566 (Adobe Lightroom Classic + 431614) [0x10901b5fe] 1-17
      17  NSApplicationMain + 780 (AppKit + 11927) [0x7fff3beece97] 1-17
        17  -[NSApplication run] + 699 (AppKit + 79709) [0x7fff3befd75d] 1-17
          17  -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362 (AppKit + 104186) [0x7fff3bf036fa] 1-17
            17  _DPSNextEvent + 997 (AppKit + 108891) [0x7fff3bf0495b] 1-17
              17  _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 41800) [0x7fff3dc47348] 1-17
                17  ReceiveNextEventCommon + 371 (HIToolbox + 42196) [0x7fff3dc474d4] 1-17
                  17  RunCurrentEventLoopInMode + 293 (HIToolbox + 43157) [0x7fff3dc47895] 1-17
                    17  CFRunLoopRunSpecific + 463 (CoreFoundation + 240868) [0x7fff3e9adce4] 1-17
                      17  __CFRunLoopRun + 1219 (CoreFoundation + 242682) [0x7fff3e9ae3fa] 1-17
                        17  __CFRunLoopDoSources0 + 195 (CoreFoundation + 245329) [0x7fff3e9aee51] 1-17
                          17  __CFRunLoopDoSource0 + 108 (CoreFoundation + 361387) [0x7fff3e9cb3ab] 1-17
                            17  __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 361477) [0x7fff3e9cb405] 1-17
                              17  __NSThreadPerformPerform + 327 (Foundation + 728283) [0x7fff40da3cdb] 1-17
                                17  ??? (AgSubstrate + 103758) [0x10965054e] 1-17
                                  17  lua_pcall + 102 (AgKernel + 8759) [0x1094f0237] 1-17
                                    17  ??? (AgKernel + 42622) [0x1094f867e] 1-17
                                      17  ??? (AgKernel + 39681) [0x1094f7b01] 1-17
                                        17  ??? (AgKernel + 42018) [0x1094f8422] 1-17
                                          17  ??? (AgKernel + 103080) [0x1095072a8] 1-17
                                            17  ??? (AgKernel + 40890) [0x1094f7fba] 1-17
                                              17  ??? (AgSubstrate + 210636) [0x10966a6cc] 1-17
                                                17  ??? (WichitaFoundation + 13970) [0x1096ab692] 1-17
                                                  17  ??? (WichitaFoundation + 14761) [0x1096ab9a9] 1-17
                                                    17  ??? (WichitaFoundation + 15136) [0x1096abb20] 1-17
                                                      17  ??? (WichitaFoundation + 15116) [0x1096abb0c] 1-17
                                                        17  ??? (WichitaFoundation + 14231) [0x1096ab797] 1-17
                                                          17  lua_pushlstring + 42 (AgKernel + 6680) [0x1094efa18] 1-17
                                                            17  ??? (AgKernel + 47055) [0x1094f97cf] 1-17
                                                              17  ??? (AgKernel + 49935) [0x1094fa30f] 1-17
                                                               *17  hndl_alltraps + 223 (kernel + 1416111) [0xffffff8000359baf] 1-17
                                                                 *17  user_trap + 405 (kernel + 2984853) [0xffffff80004d8b95] 1-17
                                                                   *17  ??? (kernel + 2324874) [0xffffff800043798a] 1-17
                                                                     *17  vm_fault_page + 2624 (kernel + 2306480) [0xffffff80004331b0] 1-17
                                                                       *17  vm_compressor_pager_get + 308 (kernel + 2269428) [0xffffff800042a0f4] 1-17
                                                                         *17  vm_compressor_get + 226 (kernel + 2261282) [0xffffff8000428122] 1-17
                                                                           *17  ??? (kernel + 2261644) [0xffffff800042828c] 1-17
                                                                             *17  thread_block_reason + 175 (kernel + 1867023) [0xffffff80003c7d0f] 1-17
                                                                               *17  ??? (kernel + 1871952) [0xffffff80003c9050] 1-17
                                                                                 *10  machine_switch_context + 195 (kernel + 2964163) [0xffffff80004d3ac3] 1-10
  <thread QoS unspecified, priority 31 (31)>
                                                                                 *7   machine_switch_context + 195 (kernel + 2964163) [0xffffff80004d3ac3] 11-17

  Thread 0x3c6a5            Thread name "Worker Thread Dispatcher"              17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c6a8            17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c6b6            Thread name "cr_scratch"  17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c6b7            Thread name "AgFileWatching"                        17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  kevent + 10 (libsystem_kernel.dylib + 28754) [0x7fff6bb82052] 1-17
     *17  ??? (kernel + 6974608) [0xffffff80008a6c90] 1-17

  Thread 0x3c6b8            Thread name "Queue Processor - AgPhotoAvailability" 17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c6b9            Thread name "com.adobe.ngl-0x7000074de000"          17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c6bc            Thread name "com.apple.NSURLConnectionLoader"       17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  thread_start + 13 (libsystem_pthread.dylib + 9253) [0x7fff6bc34425] 1-17
    17  _pthread_start + 70 (libsystem_pthread.dylib + 25255) [0x7fff6bc382a7] 1-17
      17  _pthread_body + 126 (libsystem_pthread.dylib + 13117) [0x7fff6bc3533d] 1-17
        17  __NSThread__start__ + 1218 (Foundation + 74292) [0x7fff40d04234] 1-17
          17  -[__CoreSchedulingSetRunnable runForever] + 195 (CFNetwork + 327413) [0x7fff3d8b1ef5] 1-17
            17  CFRunLoopRunSpecific + 463 (CoreFoundation + 240868) [0x7fff3e9adce4] 1-17
              17  __CFRunLoopRun + 1654 (CoreFoundation + 243117) [0x7fff3e9ae5ad] 1-17
                17  __CFRunLoopServiceMachPort + 337 (CoreFoundation + 245854) [0x7fff3e9af05e] 1-17
                  17  mach_msg_trap + 10 (libsystem_kernel.dylib + 3114) [0x7fff6bb7bc2a] 1-17
                   *17  ipc_mqueue_receive_continue + 0 (kernel + 1642848) [0xffffff8000391160] 1-17

  Thread 0x3c708            Thread name "AsyncDataServer"                       17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  thread_start + 13 (libsystem_pthread.dylib + 9253) [0x7fff6bc34425] 1-17
    17  _pthread_start + 70 (libsystem_pthread.dylib + 25255) [0x7fff6bc382a7] 1-17
      17  _pthread_body + 126 (libsystem_pthread.dylib + 13117) [0x7fff6bc3533d] 1-17
        17  __NSThread__start__ + 1218 (Foundation + 74292) [0x7fff40d04234] 1-17
          17  ??? (AgSubstrate + 102456) [0x109650038] 1-17
            17  lua_pcall + 102 (AgKernel + 8759) [0x1094f0237] 1-17
              17  ??? (AgKernel + 42622) [0x1094f867e] 1-17
                17  ??? (AgKernel + 39681) [0x1094f7b01] 1-17
                  17  ??? (AgKernel + 42018) [0x1094f8422] 1-17
                    17  ??? (AgKernel + 103080) [0x1095072a8] 1-17
                      17  ??? (AgKernel + 40890) [0x1094f7fba] 1-17
                        17  AgLua_callWithAutoReleasePool + 85 (AgSubstrate + 158972) [0x10965dcfc] 1-17
                          17  lua_call + 39 (AgKernel + 8628) [0x1094f01b4] 1-17
                            17  ??? (AgKernel + 42018) [0x1094f8422] 1-17
                              17  ??? (AgKernel + 103080) [0x1095072a8] 1-17
                                17  ??? (AgKernel + 40890) [0x1094f7fba] 1-17
                                  17  ??? (AgKernel + 136877) [0x10950f6ad] 1-17
                                    17  AgTransitQueue_dequeueToLuaState + 106 (AgKernel + 134257) [0x10950ec71] 1-17
                                      17  AgConditionLock_wait + 195 (AgKernel + 160043) [0x10951512b] 1-17
                                        17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
                                         *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c70c            Thread name "com.adobe.ngl-0x7000077ed000"          17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c725            Thread name "com.apple.NSEventThread"               17 samples (1-17)         priority 47 (base 47)
  <process frontmost, thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  thread_start + 13 (libsystem_pthread.dylib + 9253) [0x7fff6bc34425] 1-17
    17  _pthread_start + 70 (libsystem_pthread.dylib + 25255) [0x7fff6bc382a7] 1-17
      17  _pthread_body + 126 (libsystem_pthread.dylib + 13117) [0x7fff6bc3533d] 1-17
        17  _NSEventThread + 160 (AppKit + 144769) [0x7fff3bf0d581] 1-17
          17  CFRunLoopRunSpecific + 463 (CoreFoundation + 240868) [0x7fff3e9adce4] 1-17
            17  __CFRunLoopRun + 1654 (CoreFoundation + 243117) [0x7fff3e9ae5ad] 1-17
              17  __CFRunLoopServiceMachPort + 337 (CoreFoundation + 245854) [0x7fff3e9af05e] 1-17
                17  mach_msg_trap + 10 (libsystem_kernel.dylib + 3114) [0x7fff6bb7bc2a] 1-17
                 *17  ipc_mqueue_receive_continue + 0 (kernel + 1642848) [0xffffff8000391160] 1-17

  Thread 0x3c727            17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  thread_start + 13 (libsystem_pthread.dylib + 9253) [0x7fff6bc34425] 1-17
    17  _pthread_start + 70 (libsystem_pthread.dylib + 25255) [0x7fff6bc382a7] 1-17
      17  _pthread_body + 126 (libsystem_pthread.dylib + 13117) [0x7fff6bc3533d] 1-17
        17  boost::(anonymous namespace)::thread_proxy(void*) + 185 (LogSession + 1451097) [0x11dbc9459] 1-17
          17  RealTimeProcessor::WorkerThread(int, int) + 3633 (LogSession + 896241) [0x11db41cf1] 1-17
            17  void boost::this_thread::sleep_for<long long, boost::ratio<1l, 1l> >(boost::chrono::duration<long long, boost::ratio<1l, 1l> > const&) + 107 (LogSession + 1124857) [0x11db799f9] 1-17
              17  boost::this_thread::hiden::sleep_for(timespec const&) + 191 (LogSession + 1454303) [0x11dbca0df] 1-17
                17  boost::condition_variable::do_wait_until(boost::unique_lock<boost::mutex>&, timespec const&) + 76 (LogSession + 1460156) [0x11dbcb7bc] 1-17
                  17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
                   *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c728            Thread name "Worker Thread"                         17 samples (1-17)         priority 28 (base 28)
  <process frontmost, process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c729            Thread name "Worker Thread"                         17 samples (1-17)         priority 28 (base 28)
  <process frontmost, process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c72a            17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  thread_start + 13 (libsystem_pthread.dylib + 9253) [0x7fff6bc34425] 1-17
    17  _pthread_start + 70 (libsystem_pthread.dylib + 25255) [0x7fff6bc382a7] 1-17
      17  _pthread_body + 126 (libsystem_pthread.dylib + 13117) [0x7fff6bc3533d] 1-17
        17  vcfoundation::thread::Thread::ThreadProc(void*) + 9 (VulcanMessage5.dylib + 122281) [0x1375a1da9] 1-17
          17  vcfoundation::thread::AbstractThread::Run() + 50 (VulcanMessage5.dylib + 115336) [0x1375a0288] 1-17
            17  adobe::vulcan::servicemgr::RegisterForEventsRequest::Run() + 1005 (VulcanMessage5.dylib + 59679) [0x13759291f] 1-17
              17  adobe::vulcan::servicemgr::CSIRequest::Execute() + 50 (VulcanMessage5.dylib + 56934) [0x137591e66] 1-17
                17  vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*) + 29 (VulcanMessage5.dylib + 110685) [0x13759f05d] 1-17
                  17  vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&) + 166 (VulcanMessage5.dylib + 110858) [0x13759f10a] 1-17
                    17  vcfoundation::ncomm::NCService::ReadResponse(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&, vcfoundation::ncomm::NCService::ConRef&) + 37 (VulcanMessage5.dylib + 111753) [0x13759f489] 1-17
                      17  vcfoundation::ncomm::Connection::ReadIn() + 22 (VulcanMessage5.dylib + 112482) [0x13759f762] 1-17
                        17  vcfoundation::io::Serializer::Deserialize() + 9 (VulcanMessage5.dylib + 96477) [0x13759b8dd] 1-17
                          17  vcfoundation::io::Serializer::InternalDeserialize() + 30 (VulcanMessage5.dylib + 96566) [0x13759b936] 1-17
                            17  vcfoundation::io::IVCChannel::ReadFully(void*, unsigned long) + 46 (VulcanMessage5.dylib + 95384) [0x13759b498] 1-17
                              17  vcfoundation::io::BufferedReader::Read(void*, unsigned long) + 50 (VulcanMessage5.dylib + 116974) [0x1375a08ee] 1-17
                                17  vcfoundation::io::BufferedReader::InternalRead(char*, long) + 82 (VulcanMessage5.dylib + 117176) [0x1375a09b8] 1-17
                                  17  vcfoundation::io::BSDNamedPipe::Read(void*, unsigned long) + 21 (VulcanMessage5.dylib + 120317) [0x1375a15fd] 1-17
                                    17  __recvfrom + 10 (libsystem_kernel.dylib + 15826) [0x7fff6bb7edd2] 1-17
                                     *17  hndl_unix_scall64 + 22 (kernel + 1418342) [0xffffff800035a466] 1-17
                                       *17  unix_syscall64 + 619 (kernel + 8084347) [0xffffff80009b5b7b] 1-17
                                         *17  recvfrom_nocancel + 229 (kernel + 7549765) [0xffffff8000933345] 1-17
                                           *17  ??? (kernel + 7550275) [0xffffff8000933543] 1-17
                                             *17  soreceive + 2363 (kernel + 7481579) [0xffffff80009228eb] 1-17
                                               *17  sbwait + 299 (kernel + 7522603) [0xffffff800092c92b] 1-17
                                                 *17  msleep + 98 (kernel + 7163602) [0xffffff80008d4ed2] 1-17
                                                   *17  ??? (kernel + 7162397) [0xffffff80008d4a1d] 1-17
                                                     *17  lck_mtx_sleep + 129 (kernel + 1820545) [0xffffff80003bc781] 1-17
                                                       *17  thread_block_reason + 175 (kernel + 1867023) [0xffffff80003c7d0f] 1-17
                                                         *17  ??? (kernel + 1871952) [0xffffff80003c9050] 1-17
                                                           *17  machine_switch_context + 195 (kernel + 2964163) [0xffffff80004d3ac3] 1-17

  Thread 0x3c72d            Thread name "com.apple.CFSocket.private"            17 samples (1-17)         priority 47 (base 47)
  <process frontmost, thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __select + 10 (libsystem_kernel.dylib + 32386) [0x7fff6bb82e82] 1-17
     *17  ??? (kernel + 7162992) [0xffffff80008d4c70] 1-17

  Thread 0x3c72e            17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  thread_start + 13 (libsystem_pthread.dylib + 9253) [0x7fff6bc34425] 1-17
    17  _pthread_start + 70 (libsystem_pthread.dylib + 25255) [0x7fff6bc382a7] 1-17
      17  _pthread_body + 126 (libsystem_pthread.dylib + 13117) [0x7fff6bc3533d] 1-17
        17  ??? (ExtLib.dylib + 76127) [0x10928095f] 1-17
          17  ??? (ExtLib.dylib + 74062) [0x10928014e] 1-17
            17  ??? (ExtLib.dylib + 75324) [0x10928063c] 1-17
              17  ??? (ExtLib.dylib + 77406) [0x109280e5e] 1-17
                17  std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93 (libc++.1.dylib + 32001) [0x7fff6911ad01] 1-17
                  17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
                   *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c826            Thread name "Preview Server"                        17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  thread_start + 13 (libsystem_pthread.dylib + 9253) [0x7fff6bc34425] 1-17
    17  _pthread_start + 70 (libsystem_pthread.dylib + 25255) [0x7fff6bc382a7] 1-17
      17  _pthread_body + 126 (libsystem_pthread.dylib + 13117) [0x7fff6bc3533d] 1-17
        17  __NSThread__start__ + 1218 (Foundation + 74292) [0x7fff40d04234] 1-17
          17  ??? (AgSubstrate + 102456) [0x109650038] 1-17
            17  lua_pcall + 102 (AgKernel + 8759) [0x1094f0237] 1-17
              17  ??? (AgKernel + 42622) [0x1094f867e] 1-17
                17  ??? (AgKernel + 39681) [0x1094f7b01] 1-17
                  17  ??? (AgKernel + 42018) [0x1094f8422] 1-17
                    17  ??? (AgKernel + 103080) [0x1095072a8] 1-17
                      17  ??? (AgKernel + 40890) [0x1094f7fba] 1-17
                        17  AgLua_callWithAutoReleasePool + 85 (AgSubstrate + 158972) [0x10965dcfc] 1-17
                          17  lua_call + 39 (AgKernel + 8628) [0x1094f01b4] 1-17
                            17  ??? (AgKernel + 42018) [0x1094f8422] 1-17
                              17  ??? (AgKernel + 103080) [0x1095072a8] 1-17
                                17  ??? (AgKernel + 40890) [0x1094f7fba] 1-17
                                  17  ??? (AgKernel + 136877) [0x10950f6ad] 1-17
                                    17  AgTransitQueue_dequeueToLuaState + 106 (AgKernel + 134257) [0x10950ec71] 1-17
                                      17  AgConditionLock_wait + 195 (AgKernel + 160043) [0x10951512b] 1-17
                                        17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
                                         *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c82b            Thread name "Queue Processor - PreviewFileStore"    17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c82e            Thread name "Queue Processor - NegativeQueue"       17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c830            Thread name "Queue Processor - NegativeQueue"       17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
  17  <truncated backtrace> 1-17
    17  __psynch_cvwait + 10 (libsystem_kernel.dylib + 16818) [0x7fff6bb7f1b2] 1-17
     *17  psynch_cvcontinue + 0 (pthread + 19278) [0xffffff7f830d8b4e] 1-17

  Thread 0x3c832            Thread name "Queue Processor - NegativeQueue"       17 samples (1-17)         priority 31 (base 31)
  <process frontmost, thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [1171], IO tier 0>
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 6179 Posts
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Ok. This is an application hang and you are force-quitting. How long have you let it sit without intervening?
Photo of Sylvain Martin

Sylvain Martin

  • 5 Posts
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i don t wait much anymore but yesterday i let it go for more than 1 hour. The sync start and it says about 13500 photos and it counts down to about 500 photo, then it start up again and goes to about 8000 then it hang there. when it starts hanging i see memory usage (from another app) going from about 3gb to about 7.5gb (i got 8 gb of RAM). I tried rebuild sync data but that did not worked. I also tried to unsync all my folders in the collections and still the sync hang.
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Sylvain Martin

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also during sync when i open the catalog window i see sync duplicates and sync errors (i included a photo) not sure if that help

Photo of Lars Martin Bogen

Lars Martin Bogen

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I'm having the exact same problems. If not more severe. Didn't realize what I have changed in my setup, but I have also upgraded to Mojave. 
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Lars Martin Bogen

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Before the application crashes the count of synced Photographs goes down, while the count of sync errors goes up. In the thousands. I'm not sure, but it also seems that the number of total (All) photographs is much larger than it was before. Stopping sync slows down the time it takes for the app to crash, but it still crashes. I was considering going over to Lightroom CC and upgrading storage, but need to migrate the old library from Classic first. That is totally impossible with the app crashing within a short periode of time.  
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Sylvain Martin

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Hello Rikk Flohr,

I found this solution in another forum/thread and it has worked for me. i Reinstalled LR ver. 7.2 it got rid of all sync errors. It synced completely. I then reinstalled LR ver 8.0 and now the sync and program are working perfectly.  So i think that the problem is in LR 7.5 and 8.0
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Jan Behrens

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Hi, I have a similar problem with LR CC Classic. My whole mac crashes and reboots during LR picture sync. I have around 10k photos online, and my iMac, running Mojave, becomes very slow while syncing, gets up to around 3k pictures and reboots. It seems to just index online photos, as it shows no progress up or downloading...
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Rikk Flohr, Official Rep

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Jan, 

I checked the crash report log and don't find any crash reports under the email with which you've registered at this forum.

Did you submit crash reports? Possibly under a different email? It is possible you are crashing on the Apple side of things. Do you get an type of error message? 
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Jan Behrens

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Hi Rikk,

I don't thing LR get's the chance to write a crash report. As the screen suddenly goes black, and the iMac reboots. 
Interestingly, the first 2,5k pictures are counted up quite quickly in LR, then it gets slower and slower, until the counter goes up every 10 Minutes or so. then the reboot happens.

Thanks, Jan
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Rikk Flohr, Official Rep

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It would be interesting to watch Activity Monitor for Memory Usage and GPU percentage up until the point of reboot.  If the memory tends to climb to the same point each time before the reboot occurs there could be a hardware issue that we are revealing.  Any chance you could post a screen grab of activity monitor when it is getting close?
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Jan Behrens

  • 7 Posts
  • 1 Reply Like
Hi Rikk,

During the runs where it was constantly rebooting, LR was showing as unresponsive most of the time at that point. And system was very slow. Did not get a chance to look at the System activity...

But, I just started LR and disabled Sync. It ran indexing and face recognition on a couple of pictures.
Once LR was not doing anything anymore I restarted the sync. It is now counting down images to be synced from 5k.... (at 4.2k right now)
Memory use is at 8GB and CPU around 180%

Seems it is behaving better now. Maybe it has something todo with the two processes? Indexing, face detection and syncing? 

I did not happen on same setup before Mojave though... 

Thanks, Jan
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Rikk Flohr, Official Rep

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Keep me posted...
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Jan Behrens

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It did finish the sync, count went up and down during the process, so I guess it did all 10k. I closed LR and restarted, and it seems to start the sync again?

During the Sync memory use went up to 17GB but no system lock up or unresponsiveness. 

But is the sync going to go through everything every time I start? I did not see this behavior before... 

Thanks, Jan

(Edited)
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Rikk Flohr, Official Rep

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It might be worth running a Memory Test before we troubleshoot further. 
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Jan Behrens

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Hi Rikk,

Did the Hardware test "No issues found" Reference Code: ADP000

The new run after the restart, made the system very slow again...  

Took 5 minutes to force close LR, to do the HW test.


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Rikk Flohr, Official Rep

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For some Mojave users, a clean install is curing their slowness issues:

Close Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom Classic CC
Restart the computer
Install Lightroom Classic CC via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes

Have you attempted this?
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Jan Behrens

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Hi Rikk,

will try tonight.

Thanks, Jan
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Jan Behrens

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Hi Rikk,

I reinstalled as suggested, and it seems to have done the trick. So far I can use LR normally again :)

Thanks, Jan
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Official Response

Greetings

Updates to Lightroom Classic CC (8.2), Lightroom CC for desktop (2.2), Lightroom CC.Mobile (Android and iOS) were released on Monday, February 11, 2019. Please verify that your issue is fixed by the current update.

Thank you for your patience.