Revel: Sync Not Complete

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  • Problem
  • Updated 5 years ago
  • (Edited)
Revel tells me "sync is complete" on my iPad when in fact it is not nearly complete. I have albums listed with no photos, even though they have all been uploaded to Revel from my computer. According to Revel on my iPad I have just under 400 photos in my library when in fact I have almost 5000. What gives?
Photo of Happyjim


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  • frustrated

Posted 5 years ago

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Photo of Pattie F.

Pattie F., Official Rep

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Hi Jim.

Yes, you have 7988 photos in Revel currently. It may still be processing the thumbnails. Are you able to see the files from on a browser? If you have a Mac, do you see them there? Are you running version 2.0 on your iPad?

I suggest deleteing the app on your iPad to ensure you clear out all the cache and reinstall Revel 2.0. Then, login and let me know if you see all of the files. If you still don't see them, then we will do further troubleshooting steps.