sync stuck

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  • Updated 3 months ago
  • (Edited)
Sync stuck on 1 photo in Lightroom CC. I have tried all ideas on page and none work. If you want a diagnostic log could you please tell me how to send it. Thanks.
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Joy Pollard

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Posted 3 months ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Can you tell us more Joy. You've tried all ideas on which page? And can you go to help menu > system info and paste the first few lines please, so we can see which version you're using?
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Joy Pollard

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Thank you so much for getting back to me. I have been Googling for so long for an answer I've lost track of which pages I searched, however I have tried the general Adobe answer of selecting "All Photos" then square grid, then opt/cloud. No pictures appear for me to select and delete. Still trying to sync 1 photo after 4 days. 

Lightroom CC version: 1.5 [ 20180807-1548-54800d7 ] (Aug  8 2018)
Operating system: Mac OS 10
OS Version: 10.13 [6]
Application architecture: x64
Logical processor count: 8

(Edited)
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Ah ok, that's outdated information. 

Click the Refine button, just to the right of the search bar at the top of the window. Then in the Sync Status pop-up in the Refine (Filters) bar, see if Sync Errors is listed there.

Also, you can go to https://lightroom.adobe.com and log in. There should be a sync errors collection on the left that might tell you what's stuck.
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Joy Pollard

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There are no Sync Errors listers in Refine filters bar.
I have been to lightroom.adobe.com and there is no collection of what's stuck.

Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Strange indeed. Have you tried opening LR on your other devices (e.g. phones) to check they're not still trying to sync something up to the cloud?
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Joy Pollard

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Yes, I even deleted LR from all phones, and ipads. Hope that was correct.
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Joy Pollard

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I did get a small "1" next to sync status but when i put cursor on it it turns to a cross.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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If you click on Syncing, which photo does it show?
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Joy Pollard

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It shows all photos.
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Joy Pollard

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Sorry it shows no photos.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Odd. Ok, I'm flagging it up for a staff member who may want a diagnostic log.
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Joy Pollard

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Thank you for your help.