Lightroom Classic: Sync Slow count (96 files per hour) on fibre connection

  • 1
  • Problem
  • Updated 3 weeks ago
  • (Edited)
So doing some checking. I. Trying to sync Classic, and after watching stats for three days now, I can say that it’s downloading 96 files per hour.There are 23,590 files to go. So sometime this lifetime I should have them all...My connection here is fibre optic, so what is Adobe’s connection? Wet string.Come on guys. Invest in some infrastructure.
Photo of rachalmers

rachalmers

  • 47 Posts
  • 6 Reply Likes

Posted 3 weeks ago

  • 1
Photo of Suhas

Suhas, Employee

  • 8 Posts
  • 0 Reply Likes
Please send us the diagnostic log and the system configuration you are using for further investigation.

Thanks
Photo of rachalmers

rachalmers

  • 47 Posts
  • 6 Reply Likes
Hi there,
Thanks for getting back to me. I've attached the Diagnostic Log, just generated now, with 7,742 files to go... :-)

I have put the log on my own website, because I can't see how to actually attach it to this message.
https://robert-chalmers.uk/lrsync_log.html

Now let's see if I can also include the system config.

Lightroom Classic: Release 8.2. Camera Raw. 11.2
Lightroom CC: Version 2.2


MacMini. July 2012
OSX 10.14.4
16GB RAM
2 TB Storage (1xSSD, 1xHDD)

Modem
Modem Status: Connected
Traffic Type:PTM
Line Rate - Upstream (Kbps):20000
Line Rate - Downstream (Kbps):48999

Sky FibreMax.

If there is anything else I can help with?

Thanks for looking into this.
Regards
Robert
Photo of Suhas

Suhas, Employee

  • 8 Posts
  • 0 Reply Likes
Hi Robert,
Thanks for the info. Are you trying to sync down the files that are uploaded from LrCC or LrWeb?
And what is the size range of the files that are being downloaded?

Thanks
Suhas
Photo of rachalmers

rachalmers

  • 47 Posts
  • 6 Reply Likes
Hi there.
I set up LRCC, and imported all my photos into it, tidied it up and became familiar with it. All worked well. All files synced to the web and Cloud perfectly. Quite quickly. I also store all images locally on a built-in drive I have just for that purpose. 

I checked on the Web interface, lightroom.adobe.com, that all was in place. I am able to share galleries etc from the web interface and so on. Perfect.
https://adobe.ly/2TpKy4a

Next, I opened LRClassic and created a new Catalog. Blank. No images at all. I set it to sync with the cloud and set up the Location for Lightroom CC ecosystem's images. I pointed this to an independent folder on an external drive on my Mac. Opened Preferences and the Sync started after a few moments.
At first, it went quite quickly, and I thought, "Great, this is going well". It didn't last. Within an hour it had slowed to a crawl.

The total sync finally finished the day before yesterday sometime. From the day I first sent this post to March 3rd. The last day, I was still watching it, and it finally sped up again a little.

Anyway, it's all done now.



The Lightroom CC Local Store gives an indication of combined sizes. This is the folder for 2019 so far. Also its location.



Individual file sizes range between 20K and 20M across the years. Some MOV files that are agenerally larger, but not very. Different cameras, different formats. jpg, png, dng, raw. and 162 mov files. 2004 to 2019.

The Lightroom Classic ecosystem folder looks considerably different. ????
214 GB compared to LRCC's 5GB.




How exactly it turned 5GB into 214GB, I'll leave for you to figure out :-)

I have done no editing or importing of any sort in Classic. Nothing. Just watched it sync. In theroy, it should be a mirror of the LRCC one I'd have thought. And visually it is. But it did take a LONG.... time to get there.

With Classic open, this is the System Info as generated by Classic.

Lightroom Classic version: 8.2 [ 1204643 ]License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.14.3 [18D109]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.3 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,695.1 MB (10.3%)
Virtual memory used by Lightroom: 4,513.6 MB
Memory cache size: 15.4MB
Internal Camera Raw version: 11.2 [ 134 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 26MB / 8191MB (0%)
Camera Raw real memory: 26MB / 16384MB (0%)
Displays: 1) 1920x1080, 2) 1920x1080

Graphics Processor Info: 
Metal: Intel HD Graphics 4000



Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Volumes/Photos/Lightroom Classic/Lightroom Classic.lrcat
Settings Folder: /Users/robert/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin
5) Teekesselchen
6) WP/LR Sync

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Multi-Output Device
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 12.1x4
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel HD Graphics 4000 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Intel Inc.
GL_VERSION: 2.1 INTEL-12.4.7
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 



ok. That's all I can think of.
Thanks for looking itno this.
Regards
Robert


Photo of Suhas

Suhas, Employee

  • 8 Posts
  • 0 Reply Likes
Hi Robert, thanks for the detailed information.
From the images that you shared, we can see that the 5.36GB folder contains 332 images where as 214GB folder contains 46,700 images. You can go to LrCC or LrWeb to check the actual size that is present in cloud. Please let us know the total size present in cloud.
If the images are uploaded from LrCC/LrWeb to cloud and downloaded to LrClassic, then the sync is expected to be slow and we are working on it.

Thanks 
Suhas
(Edited)
Photo of rachalmers

rachalmers

  • 47 Posts
  • 6 Reply Likes
Hi Suhas,
Actually slight misunderstanding there in my last message


The Actual Pictures folder for Lightroom CC is this.

211GB. The Actual LrClassic directory is 213GB So I'd expect there to be some slight difference because of the way it handles files.




What the size is on the Web I've no idea. I can't see where it tells me the actual storage size.

However - All seems to be working now,
except that there are four (4) images that won't download.
They seem to be stuck. Just sitting there and not downloading at all.


anyway,
Thanks for your information
Best regards
Robert

Photo of Suhas

Suhas, Employee

  • 8 Posts
  • 0 Reply Likes
You can Click on LR Symbol there, then go to Account Info. There you can see the actual size on cloud. 


 

Please send the current diagnostic log(where you have 4 stuck images) which helps to investigate the issue.

Thanks 
Suhas