Lightroom CC for mobile (iOS): Sync option "Prevent From Sleep" doesn't work any more

  • 1
  • Problem
  • Updated 4 weeks ago
  • Not a Problem
  • (Edited)
I upgraded to an iPhone XS and iOS 12 and the option under "Cloud Storage & Sync" named "Prevent From Sleep" no longer prevents my devices from sleeping.

It continually falls asleep meaning that large album syncs get interrupted.
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Troy Unverdruss

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Posted 1 month ago

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Charlie D, Official Rep

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Hi Troy, I cannot reproduce this problem on my XS Max... Are you leaving the device plugged in?  Prevent From Sleep only works when the device is plugged in, otherwise there's a risk that leaving Lightroom running and syncing could drain your battery.

Kind regards,
Charlie
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Troy Unverdruss

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Is that new? I used to leave my devices unplugged and they would stay on no problem. This requirement definitely isn't clear to the user in the UI, I'll give it a try.
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Troy Unverdruss

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Seems like I just didn't know about this requirement - works as described above. Thanks!