Lightroom Classic: Support for HEIC file format (Windows)

  • 139
  • Idea
  • Updated 2 months ago
  • Implemented
  • (Edited)
Support for HEIC file format was included in Lightroom CC but still is needed in Lightroom Classic.  When will it be added?

[HEIC image support was added to LR 7.4 (for Mac OS 10.13 or later) and LR 7.5 (Windows 10).  (We're now at LR 8.2.1.) See https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.  

- John Ellis]
Photo of Robert MacWilliam

Robert MacWilliam

  • 5 Posts
  • 3 Reply Likes
  • Frustrated. Why create file format support in LR CC on launch but not update LR Classic at the same time.

Posted 2 years ago

  • 139
Photo of Dmitry

Dmitry

  • 182 Posts
  • 53 Reply Likes
Please add HEIC support to Lightroom CC Classic!!! Can't use Lightroom to edit pictures from iPhone X!!!
(Edited)
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2672 Posts
  • 347 Reply Likes
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4969 Posts
  • 1930 Reply Likes
> My frustration has been that Adobe has in the past removed information.

The only posts that get deleted are duplicates, pirating, outright spam and bad language. Adobe doesn't even delete posts that are anti-Adobe, as can be see by many of the angry posts still live here on the forum. We do merge threads of the same issue, but the "other" versions of the threads remain live with a link to the merged thread.
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
Victoria, thank you for that clarification - I did not understand what was happening and that makes sense.
Photo of Bob Cutillo

Bob Cutillo

  • 1 Post
  • 0 Reply Likes
I am on Lightroom 6.14 / Camera raw 10.1 and its about time that Lightroom supported these types. Does anyone know of a way to work on these files without the conversions?
Photo of Viktor Franzen

Viktor Franzen

  • 2 Posts
  • 7 Reply Likes
I woud really really really like Lightroom CC Classic to support the HEIF/HEIC format. Any updates?
Photo of john beardsworth

john beardsworth

  • 1184 Posts
  • 297 Reply Likes
HEIC is still a lossy format, isn't it, and LR edits to JPEGs are non-destructive. Shooting DNG with the LR Mobile camera offers you a lossless option. You may find that you get more out of your money by experimenting with it.
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
That may be true.  However: 
High Efficiency Image File Format (HEIF, often pronounced heef)[1][2][3][4] is a file formatfor individual images and image sequences. It was developed by the Moving Picture Experts Group (MPEG) and is defined by MPEG-H Part 12 (ISO/IEC 23008-12). The MPEG group claims that twice as much information can be stored in HEIF image as a JPEG one of the same size, even in better quality.
https://en.wikipedia.org/wiki/High_Efficiency_Image_File_Format
Photo of john beardsworth

john beardsworth

  • 1184 Posts
  • 297 Reply Likes
Sure, it is supposed to save file size relative to JPEG. It's still lossy, and if non-destructive editing is the "core" reason, shooting lossless DNG is the logical choice.
Photo of Gary Kohls

Gary Kohls

  • 3 Posts
  • 2 Reply Likes
Suggestions to capture in DNG are classic redirection.  There are reasons to capture and use HEIF.  I have hundreds or thousands of these files on my wife's iPhone that I'd like to move off and into LR.  I want to preserve the live video (which she loves in some of her pics) as an integral part of the image.  I don't want to manage them a separate objects and tag them separately (at least not by default).  HEIF files are a fact and LR Classic needs to get off the pot and support them well.
Photo of John R. Ellis

John R. Ellis, Champion

  • 4411 Posts
  • 1171 Reply Likes
Gary, are you on Windows?  HEIC is now supported on Mac.
Photo of Yury

Yury

  • 1 Post
  • 6 Reply Likes
It is just another way Adobe is trying to push us toward the cloud crap. The fact that HEIC support has been added in the LR CC but not in Classic is a clear indication. 
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4937 Posts
  • 1918 Reply Likes
Er, no, they just hit some bugs that couldn't be fixed in time for release deadlines. It doesn't mean it won't come, but this is brand new tech.
Photo of Greg Kuhnen

Greg Kuhnen

  • 16 Posts
  • 35 Reply Likes
I suspect a lot of us are watching the next few "Classic" releases very closely. It's quickly going to become clear whether Adobe has effectively abandoned that app.
Photo of TheBatman

TheBatman

  • 38 Posts
  • 45 Reply Likes

It's a small thing, but this encapsulates for me why Adobe's cloud subscription model is such a disappointment. The original promise of moving to the cloud model was so they could add features as they are ready, instead of having to wait for a big "version" release to launch them. Yet that hasn't happened at all ... and in fact the pace of innovation has clearly slowed down massively over the last few years. 

Now, you may argue that the new LR CC is precisely what I'm describing - an auto-updated version that is continually tweaked, just like a web browser - but the fact is that it's not suitable for most of us who have a ton of images in local storage. So effectively Adobe is telling their serious/long-time users to take a hike, all the while putting engineering resources into a copycat of Apple Photos and Google Photos, which nobody will use because if they want that, they are already using Apple Photos or Google Photos.

Sigh. At least can we get HEIC/HEIF support? It already exists in Adobe code, for goodness sake. Ridiculous.

   
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4937 Posts
  • 1918 Reply Likes
> The original promise of moving to the cloud model was so they could add features as they are ready

New features are added as soon as they're ready. We don't have to wait 18-24 months anymore. Now releases run about every 2 months. This new feature just isn't ready yet.

Don't worry that LRCC is taking resources away from Classic. It's a separate team - just like adding new features to Photoshop doesn't take away from Lightroom's development.
(Edited)
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
In year 2000 we called cloud co-location.  Nothing new here except that web based applications have massive limitations.  They are clunky, slow, and really don't work well offline.
Photo of Greg Kuhnen

Greg Kuhnen

  • 16 Posts
  • 35 Reply Likes
While we're at it - let's get specific about how HEIC should be supported. The current CC implementation preemptively converts files to jpeg (an unnecessary, lossy conversion) and loses any portrait mode depth maps in the process. That's completely counter to the idea of a non-destructive editing workflow.

I'd like to see HEIC treated like other formats - always use the native file or some lossless conversion of it as the foundation and apply processing on top of that.
Photo of Franck Payen

Franck Payen

  • 96 Posts
  • 10 Reply Likes
Sounds smart, but mostly as opened in Photoshop, where we could import a depth layer and use it for later postprocessing I guess.
Photo of Greg Kuhnen

Greg Kuhnen

  • 16 Posts
  • 35 Reply Likes
One example of how this is useful - when I shoot in "Portrait" mode, the blur effect often has problems. Apple's photos app (and potentially others) can turn the depth effect off and salvage the photo. In time, there might even be more interesting things we can do in post.
(Edited)
Photo of Robert MacWilliam

Robert MacWilliam

  • 5 Posts
  • 3 Reply Likes
Greg, Thanks for taking my basic request (have LR Classic read HEIC like LR CC does) and point out how it really should be implemented. We can only hope that the delay in adding it to LR Classic is due to the time that it takes Adobe how to figure out how to open a HEIC file in a non destructive way and let us work with it.
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
It is not in Adobe's interest to use an open format like HEIC as that lowers switching costs when another product becomes available.  I created this to step out of Adobe's forums to get a real sense of how many people are bothered by their lack of HEIC support: https://www.facebook.com/groups/255453151688912/ I hope you will support Adobe Adopting the HEIC format
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
Yes! you are dead on - the whole point of Aperture and Lightroom was to have master files that edits were just an instruction set operate from the master image.  
Photo of Steve Quinlan

Steve Quinlan

  • 3 Posts
  • 12 Reply Likes
Does anyone at Adobe yet have an update to this issue? How is it possible that the default image format of the most used camera in the world is not supported by Adobe's flagship photo cataloging application? 
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes

That is May 30 of this year!
Photo of Michael Grant

Michael Grant

  • 3 Posts
  • 14 Reply Likes
+1 on this. It's insulting to add support to L-CC and not Classic CC. And a BIG +1 to @gregkuhnen comment about how to support it natively.
Photo of TheBatman

TheBatman

  • 38 Posts
  • 45 Reply Likes
I have looked over the documentation for today's 7.2 update but don't see any reference to HEIC/HEIF support. I can't believe it would have been left out... somebody please tell me I'm wrong.
Photo of Michael Grant

Michael Grant

  • 3 Posts
  • 14 Reply Likes
The fact this didn't make it into 7.2 is VERY disappointing Adobe. Just hard to reconcile 8 months since the iOS 11 beta where this first became the clear direction for iOS photo & video formats. Adobe dropping ball.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4899 Posts
  • 1907 Reply Likes
> If Adobe were to actually use the number of votes here to prioritise their development, that would be crazy

Actual votes numbers would be useless, no question, but the percentage of votes on each feature is surprisingly representative of the general feedback. Of course, they don't JUST use this forum. They talk to real people, they talk to influencers who are constantly talking to real people, and they do other research, in addition to the votes here.

Yes, there's technical debt to pay back, but believe it or not, I don't think LR7 is on its last legs. The engineers are more fired up and enthusiastic than I've seen in years. And I've been watching closely for years.
(Edited)
Photo of Dmitry

Dmitry

  • 182 Posts
  • 52 Reply Likes
I'm the only one person that reported the issue that Photoshop CC sometimes but OFTEN prevents mac from going into the sleep mode. I saw the issue on different macs - so, I'm 100% sure that EVERY mac user has the same problem. But you won't fix it, right? Because there are not many upvoters there. And you have courage to ignore issues even with such many upvoters like here.

Link to the bug report: https://feedback.photoshop.com/photoshop_family/topics/bug-report-photoshop-cc-prevents-mac-from-sle...
(Edited)
Photo of Dmitry

Dmitry

  • 182 Posts
  • 52 Reply Likes
Also I can't resist to mention that it took 1 year for Adobe to fix one single little white pixel on the corner of the screen. Do you see how diligently they work? Several people even returned their macs and displays thinking that they purchased defective hardware (me too). But that was just a software pixel from Adobe application. And that was so hard for them to fix!
Photo of Mark Knight

Mark Knight

  • 3 Posts
  • 4 Reply Likes
I'm unbelievably disappointed that Adobe has deferred this again. The best camera is the one that's always with me. The best photography workflow solution is the one that works with the camera I always have with me. Lightroom now fails. Adobe needs to consider the modern approach to cloud software with "insider" previews and the monthly subscription is now becoming a farce.
Photo of Peter Gillespie

Peter Gillespie

  • 1 Post
  • 2 Reply Likes
I won't move my photos into he cloud.  If Adobe abandons CC classic I'll have to find anther product - shame!
Photo of TheBatman

TheBatman

  • 38 Posts
  • 45 Reply Likes
255 days since the WWDC announcement of HEIF. I'll probably use this thread as a running count of how long it's been.
Photo of witta priester

witta priester

  • 6 Posts
  • 4 Reply Likes
Adobe -- the time has indeed come.  We need this in Lightroom Classic!
Photo of Ray Toscano

Ray Toscano

  • 12 Posts
  • 7 Reply Likes
Add me to the list of users demanding this be supported
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
You can add yourself to this list - I set it up today: https://www.facebook.com/groups/255453151688912/
Photo of Nathan Johnson

Nathan Johnson

  • 4 Posts
  • 4 Reply Likes
How long has this been "UNDER CONSIDERATION"? or is that new? Big time +1 on this, It's very frustrating.
(Edited)
Photo of David Sanger (SU2)

David Sanger (SU2)

  • 12 Posts
  • 14 Reply Likes
all my iPhone photos up to 2017 I can edit in Lightroom Classic, but none of the images once I got the iPhone 7 Plus. I don't use Lightroom CC. Come on Adobe, this standard was written in 2015 . Get with it.
Photo of TheBatman

TheBatman

  • 38 Posts
  • 45 Reply Likes
277. Happy Friday everyone!

I heard that the Luminar LR competitor might release in mid-May, so let's call it 2 months = 60 days. Might add that to the count, too.
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
From Wikipedia: 
In June 2017, Apple announced support for HEIF in macOS High Sierra and iOS 11 which were released in September 2017.[14][15][16]

Nokia supports the format and has released an open source JavaScript HEIF decoder on GitHub that works in a web browser.[17]

In December 2017, Zoner released an update to its Zoner Photo Studio X program, which is the first Windows application to offer support for HEIF.[18][19][19]

In March 2018, Android P and Microsoft Windows 10 (version 1803 preview, build 17123[20]) introduced support for HEIF.[21]

In April 2018, struktur AG released the open source library "libheif" that supports reading and writing HEIF files, including alpha and depth images, tiled images, thumbnails, sequences, transformations, overlays and EXIF metadata.

In April 2018, ImageMagick added support for reading and writing HEIF files.

In May 2018, GIMP added support for loading and exporting HEIF files.[22]

https://en.wikipedia.org/wiki/High_Efficiency_Image_File_Format

Photo of David Kent

David Kent

  • 5 Posts
  • 8 Reply Likes
It's implemented in Photoshop.
It's implemented in Lightroom CC.

So the code is there, and so is the $ to implement it. From subscribers such as myself who are promised 'extra features and upgrades for subscribing'.

That it's still 'under consideration' for Lightroom Classic' tells you how much Adobe want to invest in Lightroom Classic - as little as possible. It's clearly a dying product, and Adobe hope people switch to Lightroom CC before they get to wise and jump ship to another company.

It's appalling.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4937 Posts
  • 1918 Reply Likes
David Sanger's understanding is correct. This isn't a sign of a dying product. It's a sign of a brand new file format that has all sorts of technical and legal ramifications.
Photo of TheBatman

TheBatman

  • 38 Posts
  • 45 Reply Likes
In that case I wonder why on earth they can't just do a quick blog post, tweet or something to let us know. "Hey everyone, we know you want to have all your iphone photos as part of your main catalog. We're working as hard as we can but there are some legal issues that will still take X weeks to clear up". 

On another forum I saw Tom Hogarty say they were trying to get more engaged & transparent with the community but so far I have not seen evidence of that.

In addition, Luminar 2018 already supports it. I'd be hard pressed to believe they have better engineers and resources than Adobe.
Photo of Dmitry

Dmitry

  • 182 Posts
  • 53 Reply Likes
It's clearly obvious that they have better engineers.
Photo of Dmitry

Dmitry

  • 182 Posts
  • 53 Reply Likes
If a new format is so hard for your developers - use freelancers :) Or better hire more qualified developers and management.
Photo of David Kent

David Kent

  • 5 Posts
  • 8 Reply Likes
I stand corrected.
Which really doesn't change the situation (our complaint). That there is no support for it in Lightroom CC classic is a cause of angst, for those wishing to incorporate it in their workflow.
As to my other comments (it's a dying product) and those of others (that the delay for implementing this is difficult to believe) - I'll keep this thread open and revisit it in the coming months.
Photo of Steve Quinlan

Steve Quinlan

  • 3 Posts
  • 12 Reply Likes
Lack of HEIC support in LR Classic is increasingly is looking like a pure marketing decision, albeit a poor one. Technically, it's not a difficult feature to add, and I don't believe it's a greed or spite issue as some here have suggested. 

Since HEIC is supported on LR CC (sort of), it appears they using this feature hole in LR Classic to aggressively push Classic users to the move to the cloud. Oddly, the LR powers-that-be have ignored the fact that LR CC is not at all ready for professionals & power users with many, many terabytes of media. Surely, they must have industry advisors that would have known this. 

Adobe products are generally very good and I respect the overarching decision to move LR to a multi-platform, cloud-based system. The product roadmap here is just too aggressive and LR CC is simply not yet ready or it and the upgraded cloud storage costs are too expensive. 

I began to suspect shenanigans within LR marketing the moment they announced LR was being renamed "Classic." <insert eye roll here> 
(Edited)
Photo of David Kent

David Kent

  • 5 Posts
  • 8 Reply Likes
I (given my background) should have known better than to imbed myself with any one companies product. I should never have started using the catalog features of lightroom, from whence it's so hard to extract myself (but ultimately, if I don't, it will be worse in the future.) Lesson learnt, again.

So now I begin to unwind my catalog, and I'll implement something that will not be dependent on any company product. Probably just a file based and / or exif based system. It won't be as useful, but no more will I be at the whim of some company decision to change direction to somewhere I'm not happy to take the ride.
Photo of Michael

Michael

  • 1 Post
  • 4 Reply Likes
This reply was created from a merged topic originally titled Need HEIC (HEIF) and HEVC (H.265) support in Lightroom.

Really two problems:
1. Lightroom (Classic or new CC) for Windows or Mac refuses to import these files
2. Lightroom for Mobile on iOS imports these files as JPG/H.264 (unsure if Adobe or iOS is doing the conversion, but if the latter Apple should be pushed for native import), though even if it did, see #1

Why this should be fixed:
-HEIF/HEVC is on by default on new iPhones, so the world's foremost creative company should support it
-HEIF supports many excellent features JPG doesn't, so disabling on the iPhone - although a valid option - is highly undesirable; as an example, I love the Portrait mode fake bokeh, but the iPhone's algorithm is a bit lacking and I'd like to touch up the depth maps regularly but conversion to JPEG doesn't retain them and creating them from scratch would be awful

Why I think this isn't a big ask:
-Photoshop for Mac will open HEIF files
-Premiere Pro for either platform will open either file type

One nice compromise in case HEIF file support can't be brought to all Lightroom platforms in a timely manner would be to convert to DNG or TIFF upon import.

Thank you for reading!
Photo of John R. Ellis

John R. Ellis, Champion

  • 4411 Posts
  • 1171 Reply Likes
Forking to HEVC topic to make sure your votes count there too: https://feedback.photoshop.com/photoshop_family/topics/hevc-support-for-lightroom-cc-mac
(Edited)
Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

  • 420 Posts
  • 147 Reply Likes
We are working on the same.
We will update you soon.

Thanks,
Sunil
Photo of David Sanger (SU2)

David Sanger (SU2)

  • 12 Posts
  • 14 Reply Likes
soon == days, weeks months or years???
Photo of TheBatman

TheBatman

  • 38 Posts
  • 45 Reply Likes
Thank you, it is nice to get an official comment. It is very disappointing that it took 5 months (and that the issue is still not addressed).
Photo of Pascal Heymans

Pascal Heymans

  • 1 Post
  • 2 Reply Likes
Within a week is considered 'soon'. How about a date Adobe? ; -)
Photo of Daniele Carotenuto

Daniele Carotenuto

  • 9 Posts
  • 5 Reply Likes
In astronomical time a few millennia are soon too... 
Photo of Nrk

Nrk

  • 2 Posts
  • 4 Reply Likes
Yet another software update with no .HEIC support? 

Please add .HEIC-support, Adobe.
Photo of John R. Ellis

John R. Ellis, Champion

  • 4460 Posts
  • 1183 Reply Likes
"[HEVC is] implemented just fine in Lightroom CC -non classic"

LR CC doesn't implement HEVC; rather, when LR CC requests a copy of the photo from the camera roll, iOS automatically converts it to JPEG.  This is how iOS provides compatibility for older apps.

You can prove this to yourself with these steps:

1. In iOS 11, make sure Settings > Camera > Formats > High Efficiency is checked.

2. Take a pic with the Camera app.

3. Start LR CC Mobile and add the camera-roll photo from step 2.

4. Click on the photo and notice that it shows the file type as "JPG and the filename ending in ".JPG".

5. Start LR CC Desktop and wait until the photo syncs.

6. Select the photo, do View > Detail, then View > Info.  Note that the filename ends with ".JPG".

7. On iOS, use the free app Photo Investigator and open the pic from the camera roll.  Notice that it shows "Format: HEIC". 
Photo of John R. Ellis

John R. Ellis, Champion

  • 4460 Posts
  • 1183 Reply Likes
"why Adobe should be open and actively communicating with their customers"

Agreed, they're not very good at it.
Photo of Greg Kuhnen

Greg Kuhnen

  • 16 Posts
  • 35 Reply Likes
For the record again, HEIC is not Apple's format, it's owned by the MPEG consortium. Google already added HEIC support to the new version of Android that's just hitting the street.

On licensing, Skylum (a challenger to Lightroom) added HEIC support earlier this year. It's true that we don't know what's going on behind the scenes, but I'm skeptical that the less expensive Skylum could afford to license HEIC but Adobe can't for Lightroom.
Photo of TheBatman

TheBatman

  • 38 Posts
  • 45 Reply Likes
I second what Jason said. If it was purely a licensing issue, why wouldn't they tell us that?

At this point it's beyond farce. Sensei can edits your pictures for you, but LR can't read the file format used by the most popular camera on the planet. I never used Aperture but the effects of its demise (complacency) are still being felt.
Photo of TheBatman

TheBatman

  • 38 Posts
  • 45 Reply Likes
I second what Jason said. If it was purely a licensing issue, why wouldn't they tell us that?

At this point it's beyond farce. Sensei can edits your pictures for you, but LR can't read the file format used by the most popular camera on the planet. I never used Aperture but the effects of its demise (complacency) are still being felt.
Photo of David Sanger (SU2)

David Sanger (SU2)

  • 12 Posts
  • 14 Reply Likes
Skylum's implementation in their Luminar app seems to be similar to that in Photoshop CC. 
They can import/read a HEIC file but then any edits have to be saved in a different format, either TIFF PNG JPG or their own proprietary format
Photo of Butch_M

Butch_M

  • 314 Posts
  • 133 Reply Likes
"Licensing may be a part of the problem here"

How could licensing be the issue? ... if it were, then why wasn't 'licensing' an issue for implementation in LrCC?

The length some folks will go to to protect Adobe is incredulous.

It's one thing that Adobe treats their subscribers as pay-to-play beta testers, it's quite another to rationalize and falsely speculate the problem for HEIC support lies elsewhere. This shouldn't be some critical trade secret. Adobe could squash any and all myths generated in this thread in a heart beat if they wanted ... they simply choose not to.

It's just one more indication that they prefer to widen the chasm between themselves and their customers rather than close that gap.
(Edited)
Photo of John R. Ellis

John R. Ellis, Champion

  • 4442 Posts
  • 1176 Reply Likes
"if it were, then why wasn't 'licensing' an issue for implementation in LrCC"

LR CC doesn't implement HEVC: 
https://feedback.photoshop.com/photoshop_family/topics/support-for-heic-file-format-was-included-in-...
Photo of Butch_M

Butch_M

  • 314 Posts
  • 133 Reply Likes
Adobe's words, not mine:

"Support for High Efficiency Image File (HEIF) file import"

No offense John, but semantics aside that is still no excuse. The problem being is I can't point Lightroom Classic to an HEIC file and import it into Lightroom Classic.

Both Apple and Adobe employ the top engineers AND the top attorneys in their fields of expertise. Why the default file format in the most popular camera in the world still isn't supported is the bottom line.

Good grief, it took years and years of begging and pleading just to get support for PNG files ... this shouldn't be the problem they have made it out to be.

As usual, it is Adobe's choice to be silent on this issue creating even more inaccurate speculation, all the while losing valuable good will from their customers because of their failure to communicate.

Hopefully one day, they will consider their customers as valuable as their stockholders ... we'd all be better off.
(Edited)
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
 TWEET to @AdobeCare and make this Public!!!!
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
Photo of Jay Stallard

Jay Stallard

  • 28 Posts
  • 8 Reply Likes
If you want to support this in a forum outside of ADOBE, consider this: https://www.facebook.com/groups/255453151688912/
Photo of Element101

Element101

  • 1 Post
  • 6 Reply Likes
I quit.

Moved everything to Apple Photos for organization and using Luminar for editing.

It was a really difficult decision as I've been using Lightroom pre-beta 1.0...   :-(
Photo of Butch_M

Butch_M

  • 314 Posts
  • 133 Reply Likes
"Please don't play innocent, Butch. You personalised the discussion, while I simply rolled your first jibe back to you and - unlike you - didn't continue making personalised comments."

Hence my comment about perfection ... Apparently you have mastered the trait while I should really learn to know my place and be silent. Then all will be right in the world.

Though, I don't ever recall expressing an opinion on JPEG2000, FLOG of 4k export, ever. Somehow I must have messed those topics up as well.
Photo of john beardsworth

john beardsworth

  • 1184 Posts
  • 297 Reply Likes
I have neither said nor implied that you should be silent or "know your place", Butch, those are your words, your imagination. Other than throwing your first ad hominem jibe back to you,  I have simply given a view that happens to be contrary to yours.
(Edited)
Photo of Butch_M

Butch_M

  • 314 Posts
  • 133 Reply Likes
I completely understood your analogy. I was merely pointing out I never expressed an opinion on any of those items ... ever ... and questioned the relevance of same to this specific conversation. 

If an entity similar to Apple would have employed JPEG2000 as default, in a flagship device that had been used by a similar number of users around the world capturing a comparative number of images ... then ... after 18 years of availability, virtually no one was using the format ... then your comparison would hold water.

Unfortunately for JPEG2000, relatively few camera makers ever offered the ability to save images in that format. Certainly not in the numbers near the amount of iPhones in current use that are capable of saving in HEIC format.

I can recall only receiving a handful of JPEG2000 from customers over the years, yet the lab receives requests from customers wishing to submit HEIC almost daily.

It was good of you to point out my inferior comprehension skills and your superior intellect once more.
Photo of john beardsworth

john beardsworth

  • 1184 Posts
  • 297 Reply Likes
It's amazing that stating a contrary view provokes such a spasm of forelock (check spelling twice) tugging....
Photo of Butch_M

Butch_M

  • 314 Posts
  • 133 Reply Likes
Indeed
Photo of Charlie D

Charlie D, Official Rep

  • 814 Posts
  • 84 Reply Likes
Official Response
I’m glad the advice shared above (https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html) seems to be helping.

On the iOS side, if anyone is still getting JPGs when trying to import HEIC, please be sure to update the LR Mobile app for iOS to version 3.3 – this latest version will import the HEIC originals from the device camera roll. Previous releases would convert HEIC to JPG during import, regardless of iOS settings.

Regarding HEVC video, the LR Mobile iOS app can import HEVC videos that are recorded in the iOS Camera’s video mode.  HEVC videos that LR Mobile for iOS can import will playback on the same mobile app, and at lightroom.adobe.com, but won’t playback on the desktop LR apps as others have mentioned.

Regarding the small videos that are part of Live Photos, the LR Mobile iOS app ignores these when importing Live Photos from the camera roll.  And if you use Mac Image Capture to transfer Live Photos to your desktop for import into LR, the LR desktop apps won’t import those small videos due to HEVC incompatibility.  There is a work-around:
- use Mac Image Capture to transfer Live Photos to your desktop
- sign into your LR account at lightroom.adobe.com
- select the small videos on your desktop that came from the Image Capture transfer, and drag them in the LR Web app to import them.
...I stopped doing this though for my personal collection, because the desktop clients can’t playback the HEVC videos.  I also dislike that these videos and their parent images look like duplicates to my eyes.  Really, I learned I don’t care about most Live Photo’s motion frames.  Still, I thought I would mention this work-around in case it’s useful to anyone.  The LR team does continue to talk about Live Photos and what we can do to better support our users in the future.