Lightroom Classic: Support for HEIC file format (Windows)

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Support for HEIC file format was included in Lightroom CC but still is needed in Lightroom Classic.  When will it be added?

[HEIC image support was added to LR 7.4 (for Mac OS 10.13 or later) and LR 7.5 (Windows 10).  (We're now at LR 8.2.1.) See https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.  

- John Ellis]
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Robert MacWilliam

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  • Frustrated. Why create file format support in LR CC on launch but not update LR Classic at the same time.

Posted 2 years ago

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Butch_M

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"Licensing may be a part of the problem here"

How could licensing be the issue? ... if it were, then why wasn't 'licensing' an issue for implementation in LrCC?

The length some folks will go to to protect Adobe is incredulous.

It's one thing that Adobe treats their subscribers as pay-to-play beta testers, it's quite another to rationalize and falsely speculate the problem for HEIC support lies elsewhere. This shouldn't be some critical trade secret. Adobe could squash any and all myths generated in this thread in a heart beat if they wanted ... they simply choose not to.

It's just one more indication that they prefer to widen the chasm between themselves and their customers rather than close that gap.
(Edited)
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John R. Ellis, Champion

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"if it were, then why wasn't 'licensing' an issue for implementation in LrCC"

LR CC doesn't implement HEVC: 
https://feedback.photoshop.com/photoshop_family/topics/support-for-heic-file-format-was-included-in-...
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Butch_M

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Adobe's words, not mine:

"Support for High Efficiency Image File (HEIF) file import"

No offense John, but semantics aside that is still no excuse. The problem being is I can't point Lightroom Classic to an HEIC file and import it into Lightroom Classic.

Both Apple and Adobe employ the top engineers AND the top attorneys in their fields of expertise. Why the default file format in the most popular camera in the world still isn't supported is the bottom line.

Good grief, it took years and years of begging and pleading just to get support for PNG files ... this shouldn't be the problem they have made it out to be.

As usual, it is Adobe's choice to be silent on this issue creating even more inaccurate speculation, all the while losing valuable good will from their customers because of their failure to communicate.

Hopefully one day, they will consider their customers as valuable as their stockholders ... we'd all be better off.
(Edited)
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Jay Stallard

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 TWEET to @AdobeCare and make this Public!!!!
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Jay Stallard

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Jay Stallard

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If you want to support this in a forum outside of ADOBE, consider this: https://www.facebook.com/groups/255453151688912/
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Luca Di Giacomantonio

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This reply was created from a merged topic originally titled HEVC and HEIF support.

Lightroom classic cc 7.3.1 
I can not import HEVC and HEIF files from my iPhone X.
When will I be able to do it?

thank you
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Dmitry

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When Adobe starts to respect their customers. It means never.
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Dmitry

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Adobe is too busy to collect our money, so they are not going to spend their time to our problems.
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Dmitry

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By the way, they are the only IT company that doesn't have customer support. That fact tells everything about them. Don't expect anything from them except what you already have.
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TheBatman

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347.
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Element101

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I quit.

Moved everything to Apple Photos for organization and using Luminar for editing.

It was a really difficult decision as I've been using Lightroom pre-beta 1.0...   :-(
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Jay Stallard

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I had put off moving from aperture ... then got concerned that something might go awry with that product lacking support.  If you tweet questions to them you get a response ... takes days ... was on hold for 1.5 hours ... awful support
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Victoria Bampton - Lightroom Queen, Champion

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Jay, there are better options for support, like this forum and the user to user forum, which are usually faster about providing answers.
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Jay Stallard

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Victoria, I have tried and tried - so today I created this: https://www.facebook.com/groups/255453151688912/ so that people can support the HEIC format which is a standard
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Victoria Bampton - Lightroom Queen, Champion

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That's fine, but I'm not sure I understand what hoping to achieve by creating a FB group? 
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Jay Stallard

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Victoria, That is a very valid point and there is a rationale (or so I believe):

So think about the barriers to voting for the feature on Adobe's web site:
1) you have to be a lightroom user
2) you have to be using the latest version of iOS (most iOS users are)
3) You have to be someone that, in addition to other formats like RAW (camera specific), you also take photos with your phone/ipad
4) You have to understand your issue and root cause (that took quite some time)
5) You may try to call - I was on hold for 1.5 hours for this problem and finally gave up
6) You have to know 1 - 5 above, and search for HEIC in google
7) You have to sign up for this group
8) now you get to vote ... significant time lost for something that is important as many photos are being taken by iOS devices

My gut is there are many people, well above 101 that have this issue and if you can strip many of those layers away - it can make "voting" for this change much easier.  Thus I created this: https://www.facebook.com/groups/255453151688912/  to knock down those barriers ... lets see ...it only took 30 minutes to create and - no doubt people who call will have a great deal of free time to try to solve their problem (to which there is no current solution)...
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Victoria Bampton - Lightroom Queen, Champion

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A member of staff already said they're working on it, so the number of votes here or elsewhere is now irrelevant...
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Jay Stallard

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I have seen that - and I also owned a company that built software so I know that most
of those requests are logged but never acted upon.  Thus, it is important to remain relevant, if not the need keeps falling to the bottom of the list.  Below is the twitter response I received after giving up on their phone support - just as an FYI - they usually respond in a day or two if you tweet @AdobeCare - include Lightroom in the first part of the sentence ... images also help...




    
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ProDesignTools

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Hi Jay,

I can absolutely confirm that Adobe has been and is working on this, as stated by others previously, and that it is coming to Lightroom.

In the meantime, you said above "it was not my intention to spam," but your continued torrent of posting on this forum could be interpreted otherwise by some of us here. Thanks.
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Butch_M

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ProDesignTools –  Are you officially representing Adobe and speaking on their behalf on this matter? 

I'm quite sure that there are a myriad of items that the Lightroom team has been working on and are eventually 'coming to Lightroom' ... the question is when is this capability arriving?

If you find Jay's 'torrent of posting' troublesome ... simply don't read them ... That's what I do when I see topics or comments that are of no interest to me. I try not to speak for 'some of us' ... I prefer to allow others to speak for themselves.
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ProDesignTools

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Adobe said it was OK to let people know they are working on adding HEIC support throughout the Lightroom ecosystem... But as a rule, the company (as with most software developers) doesn't give specific future release dates, and never has. 
(Edited)
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john beardsworth

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In this very thread an Adobe representative has already said that they "are working on the same.[HEIC support]. We will update you soon."
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Dmitry

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It's a shame to work on such small feature for such a long time. You should consider to hire more qualified developers.
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Fresh Mike

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Don’t worry, they’re probably very qualified and absolutely not working on this feature that they deem non essential. Ignoring us and lying to us basically.
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john beardsworth

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It's perfectly sensible that Adobe wait to see if their customers actually bother using this new format before addressing the technical and legal/licensing issues involved in supporting it (just like Microsoft appear to have done). You aren't forced to use this format, and have quality alternatives on the same devices. They have said they will support it soon, yet that somehow amounts to "ignoring" and "lying". Right....
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Gary Rowe

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Damn right, John, who do these paying customers whiners think they are!
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Gary Rowe

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ProDesignTools - having worked in a software development house for 30yrs, I beg to differ; no delivery dates for 'maybe' features, but we gave firm dates for features that actually *were* planned. Therefore, I take fuzzy promises as just that - fuzzy and unclear, that may actually never be delivered on.
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TheBatman

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With respect, comments to the effect of "they said they are working on it" are irrelevant. No paying customer needs to be quiet about pain points they are encountering. People who hate the new Macbook keyboards are very vocal and they voice their opinion daily and continually. If D850 shooters (or name your camera) didn't have file format support for *10 months* post the release of that camera, I'm sure they wouldn't just ask once and then sit silently and wait. I can't even imagine the outcry. I have heard there is a decent-sized LR update coming this month. We'll see if Abode deigned to make this part of the cut.
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TheBatman

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With respect, comments to the effect of "they said they are working on it" are irrelevant. No paying customer needs to be quiet about pain points they are encountering. People who hate the new Macbook keyboards are very vocal and they voice their opinion daily and continually. If D850 shooters (or name your camera) didn't have file format support for *10 months* post the release of that camera, I'm sure they wouldn't just ask once and then sit silently and wait. I can't even imagine the outcry. I have heard there is a decent-sized LR update coming this month. We'll see if Abode deigned to make this part of the cut.
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TheBatman

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P.S. don't know why it is double posting and can't seem to fix it
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Fresh Mike

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Probably a bug of the website that Adobe « is currently working on »... :D
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john beardsworth

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With respect, comments to the effect of "they said they are working on it" are irrelevant. No paying customer needs to be quiet about pain points they are encountering. People who hate the new Macbook keyboards are very vocal and they voice their opinion daily and continually. If D850 shooters (or name your camera) didn't have file format support for *10 months* post the release of that camera, I'm sure they wouldn't just ask once and then sit silently and wait. I can't even imagine the outcry. I have heard there is a decent-sized LR update coming this month. We'll see if Abode deigned to make this part of the cut.
What's relevant and what I said is that it's not "Ignoring" and "lying" (both?) when this very thread contains a clear, recent statement of intent. It's perfectly reasonable to say "I want it - and soon". But that has to be tempered with realism about whether there is demand to support new formats and about their specific technical and legal/licensing issues (it's not like supporting another variant of the same raw format). Should others be quiet when they are content that something comes when it is ready?
(Edited)
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TheBatman

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You're perfectly entitled to approve of Adobe's current approach. I guess I just don't understand why you would engage regularly on this thread and tell the rest of us why we should be ok with it, too. Why not just ignore it, as most people would do regarding threads that are not relevant to them?
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TheBatman

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You're perfectly entitled to approve of Adobe's current approach. I guess I just don't understand why you would engage regularly on this thread and tell the rest of us why we should be ok with it, too. Why not just ignore it, as most people would do regarding threads that are not relevant to them?
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john beardsworth

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Why wouldn't anyone get drawn back by hysterical comments like "ignoring" and "lying", threats of Facebook campaigns, unrealistic expectations etc?
(Edited)
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Butch_M

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Someone has to tilt at all those windmills for Adobe ...

Some would like us to believe Adobe are hampered by Apple's pace and methodology which puts severe pressure on third party developers ... I don't concur with that premise. 

After all, Apple offers months of advanced developer and public betas for ALL of the new versions of iOS, macOS, tvOS and WatchOS ... nothing Apple offers should come as a surprise to Adobe or any other developer ... yet Adobe seems to always be treading water way behind the curve ... this from a multi-national, multi-billion dollar developer ... that supposedly employs the best minds in the world ... yet, with all those valuable resources and assets, they seem to always be playing catch-up. I don't get why they are always so far behind on such items.

Craig Federighi stated in the WWDC keynote last week (an event where Adobe actually participated) that over 1 trillion images are captured with iOS devices every year ... it should come as no surprise that a new, more compact file format would be welcome news for those users to save space on their devices and in the cloud. Why Adobe would speculate or need to 'wait and see'  if their users would embrace the new format is simply illogical.

It would be nice, especially if Adobe has designs on expanding photography subscriptions to millennial smartphone shooters, it might behoove Adobe to add support for this file format sooner, rather than later.
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john beardsworth

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Phone storage grows, connectivity improves, space saving is less relevant. Contrary to your characterisation, Adobe moved ahead of the game by offering a higher quality lossless format, and they see what formats typical Lightroom users use to capture photos with their phones. So it's evidence versus hot air. While it certainly seemed a fair bet that Apple's default settings would lead to adoption of the new format ramping up, it's perfectly sensible to track that progress and see if LR customers do bother with it before jumping to offer native support. Adobe recently said "soon". Fine, that's the realistic approach. Yours is indeed the argument of charging at windmills....
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Butch_M

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Thanks for your opinion, John ... I'll certainly give it all due consideration and worth as you have afforded me.

I should have known better than to question the almighty Adobe and by extension Mr. Beardsworth. It must be very satisfying to achieve that level of perfection. We mere mortals can only pray we live long enough to achieve that status.

You and Adobe do seem to know best and we that don't march to your drum beat should bow our heads in shame, get in lock-step with the masses and keep our thoughts to ourselves. How dare we have a different point of view? 
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Steve Quinlan

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It's becoming increasingly difficult to distinguish Adobe's defenders here as serious, or purveyors of satire and sarcasm. Adobe should "wait and see" and "check progress" on whether or not LR should support the default image format of the iPhone? Not sure whether I should laugh or be outraged...
(Edited)
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john beardsworth

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You throw jibes at me, Butch, I throw them back. Ah diddums.....
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Fresh Mike

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So Sir Beardsworth is implying I’m not a typical LR user — wivh means a professional photographer — if I’m using a space saving high quality format. Thanks! (except I am a professional photographer)
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john beardsworth

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You may imply whatever you want about yourself, Mike, or define whatever you think a typical LR user may be. It's not what I said. I didn't seek to define that typical user and I said "formats" - last time I looked, that was a plural.
(Edited)
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Butch_M

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Pure perfection once again ... 
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Victoria Bampton - Lightroom Queen, Champion

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Come on guys, this isn't achieving anything. While opinions do differ, we can all treat each other respectfully. There's no need for personal insults. 
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john beardsworth

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Please don't play innocent, Butch. You personalised the discussion, while I simply rolled your first jibe back to you and - unlike you - didn't continue making personalised comments.
As you may remember, I always advocated that LR should not restrict the type of file that people can import. That's as unlikely as ever, but  I don't think it's then unreasonable for Adobe to support new file formats based on proven demand from typical LR users rather than on phone vendors' hype. JPEG2000 was once the future, wasn't it?
So while I have to grudgingly accept that LR will never manage the FLOG video and stills shot on the same DSLR (it'll be a miracle if we ever get 4K export),  I wouldn't be surprised to see HEIC import before too long. The important thing is  whether that support will amount to much more than importing.
(Edited)
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Butch_M

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"Please don't play innocent, Butch. You personalised the discussion, while I simply rolled your first jibe back to you and - unlike you - didn't continue making personalised comments."

Hence my comment about perfection ... Apparently you have mastered the trait while I should really learn to know my place and be silent. Then all will be right in the world.

Though, I don't ever recall expressing an opinion on JPEG2000, FLOG of 4k export, ever. Somehow I must have messed those topics up as well.
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john beardsworth

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I have neither said nor implied that you should be silent or "know your place", Butch, those are your words, your imagination. Other than throwing your first ad hominem jibe back to you,  I have simply given a view that happens to be contrary to yours.
(Edited)
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Butch_M

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I completely understood your analogy. I was merely pointing out I never expressed an opinion on any of those items ... ever ... and questioned the relevance of same to this specific conversation. 

If an entity similar to Apple would have employed JPEG2000 as default, in a flagship device that had been used by a similar number of users around the world capturing a comparative number of images ... then ... after 18 years of availability, virtually no one was using the format ... then your comparison would hold water.

Unfortunately for JPEG2000, relatively few camera makers ever offered the ability to save images in that format. Certainly not in the numbers near the amount of iPhones in current use that are capable of saving in HEIC format.

I can recall only receiving a handful of JPEG2000 from customers over the years, yet the lab receives requests from customers wishing to submit HEIC almost daily.

It was good of you to point out my inferior comprehension skills and your superior intellect once more.
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john beardsworth

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It's amazing that stating a contrary view provokes such a spasm of forelock (check spelling twice) tugging....
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Butch_M

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Indeed
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Fresh Mike

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Photo/video management has become a joke since I now have to store the HEVC videos and portrait HEIC pictures (in order not to lose the depth information on portrait photos) in separate folders while I integrate JPEG files in Lightroom (converted from the HEIC files for non-portrait photos). It's a hassle and a shame.
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Jay Stallard

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I could not agree more.  Skylum's Luminar deals with the HEIC format but does not keep the master images in a operate location from the catalog - or so I was told by Skylum's support.  The is a real challenge if you use a laptop in the field and then come home and connect to a RAID to store the images permanently.  Two things you can do 1) Vote at the top of the page (important) 2)Consider joining this FB group: https://www.facebook.com/groups/255453151688912/requests/
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Fresh Mike

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I already did subscribe to the group :)
The master files *have* to be kept, else it’s a fake support.
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Fruit-fly

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Pretty frustrating and disappointing by Adobe. I only just discovered that all my photos I was importing and carefully storing in LR were imported with a lossful conversion and that there is still no support for HEIC format. :-( I am seriously starting to consider stopping my subscription and moving to an alternative tool.  
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Travisimo

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Cancelling my Adobe Photography subscription because of this blatant oversight in Lightroom Classic.  For now, using ACDSee Photo Studio for Mac, which is actually pretty decent for viewing and managing photos.  Will probably use Luminar when they add the asset management feature.  Lightroom hasn't worked well for me for a long time anyway with lots of bugs and lag, and on a high end iMac.
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Fresh Mike

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Alright, I have just stopped using Lightroom for the management of all my new photos, as handling separate folders in parallel for HEIC and HEVC doesn't cut it. I will be using Apple Photos from now on, despite its weakness in editing because I can't spend three hours every time I want to empty my phone.
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Dmitry

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I've never thought about not using Lightroom and Photoshop. But I think I'm ready to cancel my subscription. It's shameful to use a product of the company that bluntly hates their customers and hates you.
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TheBatman

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Strange - I got an email alert that Sunil posted announcing HEIC support in LR 7.4, but can't find his post on here. If correct, thank goodness and thank you Adobe (still not sure why the massive secrecy on when it was happening). If it got pulled due to some bug, please please don't make us wait until another major dot release to push the update for this.
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Viktor Franzen

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Whaaaaa! I just installed the latest version... with HEIC support. (It says so, haven't tried the pudding yet)
(Edited)
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Viktor Franzen

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Booooooooom!

It took them a little while ;-)



(Haven't got the time to test it right now, but I just installed 'm).
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Fresh Mike

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Better late than never — though it's not available for me yet — however we were right to complain that they left us in the dark for a long time.
Is there support for HEVC videos? (useful for the short videos generated by Live Photos on iPhone)
(Edited)
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Fresh Mike

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OK the update appeared. No HEVC support. Still not practical enough for iPhone users.
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Rikk Flohr, Official Rep

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Support for HEIF was added for 10.13.x in Lightroom Classic CC 7.4 released earlier today. 
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Dmitry

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Please fix the bug in Photoshop that prevents mac from sleeping when Photoshop is open. Why do you ignore such serious issues for years?
(Edited)
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Ryan DeCorby

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Can it be clarified, does it just support HEIF by bringing it in as a JPG, or was it supposed to be able to bring it in as an HEIF format? If so, that is not working as outlined. Since Lightroom CC supports HEIF, no reason I can understand why Lightroom CC Classic will not import in HEIF format and defaults to JPG.
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John R. Ellis, Champion

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I just verified that my LR 7.4 on MacOS 10.13.5 is able to import HEIC files from my iPhone 7 without problem.

I also verified that the new LR CC Mobile 3.3 will sync camera roll photos in HEIC format to LR CC, and those will sync into LR 7.4 in HEIC format.  But make sure this iPhone setting is checked:

Camera > Formats > High Efficiency
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Ryan DeCorby

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I missed that one in the chain. To simplify, Classic is able to import HEIC, but it will be in JPG format whereas Mobile can import in HEIC format then readable in Classic after a sync. 
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John R. Ellis, Champion

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No, the HEIC format will be preserved in LR Classic 7.4, whether via direct import or via sync with LR CC.
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Dmitry

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Does it support import of portrait photos and editing portrait photos?
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Fresh Mike

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I'm betting that it doesn't.
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Butch_M

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And likely never will ... after all, format support for the untouched HEIC file is one thing, but the 'edited' portrait renderings are a result of special proprietary adjustments made by Apple software in iOS. 

Adobe has never offered direct rendering of such formats as offered by the camera makers. For many reasons it's simply a bridge too far.
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Dmitry

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But is it right that Photoshop already supports background editing on portrait photos imported from HEIF files?
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Butch_M

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Yes, Ps can utilize some depth info from HEIC shot on iPhone ... but, any background editing that is accomplished is done on a separate channel at a pixel editing level, not in RAW processing in ACR.

Since Lightroom only processes at the RAW image level ... and is not a pixel editor ... I doubt if we will see that capability in Lr.
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John R. Ellis, Champion

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Note that HEIC support was added to LR CC 1.4 and LR Classic 7.4 for Macos 10.13 (High Sierra).  For Windows, Adobe's help article says, "Adobe is working on providing the support."

(I changed the title of this feature request to say "Windows".)
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Ryan DeCorby

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Thanks for the info John, I should clarify my question regarding the support. In the release note of LR Classic 7.4 they indicated it was supported. I would conclude that means I can import to Classic in the HEIC format, not have it converted. Strangely as the work around I could import the photo in Lightroom CC and not Lightroom CC Classic and via sync they appear in that format in Lightroom CC Classic. Seams very odd that it can not just be imported in that format directly, that's a lot of extra workflow.
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John R. Ellis, Champion

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Yes, when you have the most recent versions of LR Classic (Mac), LR CC (Mac), and LR Mobile (iOS), you'll get HEIC-format photos in all three (provided you've got the iPhone setting Camera > Formats > High Efficiency checked).

Note that in the previous version of LR CC, you weren't getting HEIC-format photos -- iOS was converting the photos to JPEG when LR CC imported them.
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Ryan DeCorby

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Indeed I have all the latest versions and have High Efficiency Checked. Have you been able to try out importing from the phone library to Lightroom CC Classic? Was there any preferences that had to be changed?
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Sunil Bhaskaran, Official Rep

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Ryan,
What is the extension it displays in the Import grid? HEIC or JPEG?

Please see if you have selected "Keep Originals" for Settings > Photos (instead of Automatic)

Thanks,
Sunil
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Ryan DeCorby

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Thanks, I checked, but I do not see this option for "Keep Originals" Do you explain in more details where one sets this? I use the mac version of Lightroom CC Classic.
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Jerry Syder

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I believe it's in photo settings on your iOS device. Go to Settings > Photos and scroll all the way down to the bottom under 'Transfer to Mac or PC'
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Ryan DeCorby

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That was exactly it, now it works. Much appreciated.
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John R. Ellis, Champion

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Interesting. In my configuration, photos sync to LR Classic retaining HEIC format regardless of whether Settings > Photos > Transfer To Mac or PC is set to Automatic or Keep Originals. (LR 7.4, LR Mobile 3.3. Macos 10.13.5, iOS 11.2.1).

I wonder what accounts for the difference in behavior.
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Ryan DeCorby

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Your phone most likely had the setting that Jerry stated above. My iPhone under Transfer to Mac or PC was set on Automatic and I changed to Keep Originals. 

That worked, but in Lightroom it cannot read the codec for the "Live Photos" mov files. Still some features to enhance, but at least it is some progress. 
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John R. Ellis, Champion

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As I stated above, my phone has these settings:

Settings > Photos > Transfer To Mac or PC > Automatic
Camera > Formats > High Efficiency

On my phone, it's not necessary to select Keep Originals for photos to sync as HEIC into LR 7.
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Charlie D, Official Rep

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Official Response
I’m glad the advice shared above (https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html) seems to be helping.

On the iOS side, if anyone is still getting JPGs when trying to import HEIC, please be sure to update the LR Mobile app for iOS to version 3.3 – this latest version will import the HEIC originals from the device camera roll. Previous releases would convert HEIC to JPG during import, regardless of iOS settings.

Regarding HEVC video, the LR Mobile iOS app can import HEVC videos that are recorded in the iOS Camera’s video mode.  HEVC videos that LR Mobile for iOS can import will playback on the same mobile app, and at lightroom.adobe.com, but won’t playback on the desktop LR apps as others have mentioned.

Regarding the small videos that are part of Live Photos, the LR Mobile iOS app ignores these when importing Live Photos from the camera roll.  And if you use Mac Image Capture to transfer Live Photos to your desktop for import into LR, the LR desktop apps won’t import those small videos due to HEVC incompatibility.  There is a work-around:
- use Mac Image Capture to transfer Live Photos to your desktop
- sign into your LR account at lightroom.adobe.com
- select the small videos on your desktop that came from the Image Capture transfer, and drag them in the LR Web app to import them.
...I stopped doing this though for my personal collection, because the desktop clients can’t playback the HEVC videos.  I also dislike that these videos and their parent images look like duplicates to my eyes.  Really, I learned I don’t care about most Live Photo’s motion frames.  Still, I thought I would mention this work-around in case it’s useful to anyone.  The LR team does continue to talk about Live Photos and what we can do to better support our users in the future.
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Alexander S. Kunz

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I just had to set my iPhone 7+ to "most compatible" because LR CC Mobile syncs HEIC to my Windows computer (which runs LR Classic CC) now instead of JPEG - which is completely useless.

The syncing is really the main point for using LR CC, without it I might as well use Dropbox instead, and ditch LR Mobile altogether.

Is there a way to configure LR CC to NOT sync HEIC, but revert to JPEG like it used to?

Because I can't find that OPTION. An OPTION, Adobe. Give us an OPTION instead of leaving users out in the cold. AN OPTION! How hard can it be... :-/
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John R. Ellis, Champion

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Alexander, to test my understanding: You'd like your iPhone to store photos in HEIC format. But when LR CC syncs them from the camera roll, or when LR Classic syncs them from LR CC, you'd like them to get converted to JPEG, so they show up in LR Classic as JPEG.  Is my understanding correct?
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Alexander S. Kunz

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Your understanding is exactly correct, John. (I can't do anything on Windows with HEIC image files; I'd like to keep using them on the phone for storage efficiency reasons.)

It used to work like that without having to switch the phone to JPG/MOV before the latest LR CC update.
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John R. Ellis, Champion

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I think that the prior version of LR Mobile interpreted the iOS setting:

Settings > Photos > Transfer To Mac or PC > Automatic

to do the conversion when photos were synced from the camera roll into LR CC. Now it's not doing that, because LR CC handles HEIC.

So an option specific to LR CC or LR Desktop does seem to make the most sense.
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Alexander S. Kunz

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Thanks for the confirmation and yes, I had that set to "Automatic" already.

Apple could just provide a HEIC codec for Windows, of course... ;-)
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Charlie D, Official Rep

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Hi Alexander

I like options too.  Can you elaborate on why you'd want to capture as HEIC but import into LR as JPG, vs just capturing as JPG?  I am happy to take your suggestion to the team, but am curious to know more about your workflow needs.  Is it a matter of storage space on the device?
(Edited)
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John R. Ellis, Champion

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Support for the HEIF container format is already in Windows preview releases:
https://venturebeat.com/2018/03/16/microsoft-releases-two-new-windows-10-previews-with-high-efficien...

Couldn't find any news on when that might released, nor whether the release would contain an HEVC codec. 

Apple doesn't own the patents, so it's very unlikely they would release them for Windows.
(Edited)
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Alexander S. Kunz

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Charlie - yes, storage space. One photo where I compared was 800kb as HEIC, and 1.5MB as a JPG. On the phone, where storage space is limited and precious, that makes a big difference.

What format is used internally on the phone doesn't matter - as soon as it leaves the phone, it should result in a useful file though. Apple made sure of that, with the Export/Sync options. Dropbox has its own option on how to handle HEIC for Camera Uploads (keep or convert to JPEG). If my computer supported HEIC I'd turn that setting on the phone off.

I see no reason why Adobe stopped respecting Apple's setting on the phone with the latest LR CC update. How LR CC behaved in the past was completely logical. Now it's broken.
(Edited)
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Adam D

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Charlie, why don’t you guys just implement HEIC in the Windows version and all these debates would be meaningless? Now I have heic files in the cloud imported thru the iOS app but I can’t use them in Lightoom...
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Fresh Mike

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It's too late and the partial support is not enough. I've moved over to Photos for my daily photos, keeping only Lightroom for select shootings. It came too late, with a deafening silence while we had to wait, and a bad attitude from the fan boys in the forum, that asked why didn't have other needs than ours or wouldn't just accept their workarounds and keep it shut.
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andrewrbell

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I just upgraded from standlone lightroom classic to the new lightroom classic cc for the sole purpose of getting HEIC support for my iphones on my PC, but even after upgrading, it's not supported.  Time for a refund I guess.
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John R. Ellis, Champion

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Right, LR 7 supports HEIC on Macos but not Windows.  Windows doesn't yet support HEIC, though Microsoft has been testing it in its "preview builds" for many months.  As soon as Windows supports it officially, I'd expect LR to support it soon after.
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andrewrbell

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I keep seeing people from Adobe saying windows doesn't support it by my vanilla windows 10 install movies & TV app plays the videos that lightroom can't recognize just fine.
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John R. Ellis, Champion

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I just searched and it appears sometime between March, when Microsoft released a preview build targeted for final release in the fall, and now Microsoft has released free add-on codecs for HEIC images and HEVC video, which you need to download from the Microsoft Store:

https://www.windowscentral.com/how-open-heic-and-hevc-files-windows-10s-photos-app

I didn't see any article indicating that these codecs were built-in to Windows releases yet.  (I don't work for Adobe.)
(Edited)
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Adam D

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Yes these codecs are available, but to view HEIC files you need the HEVC codec as well and that sells for $0.99. With that paid, my Lightroom still refuses to work with HEIC. Microsoft did the homework and asks for a small fee, but Adobe still didn't manage to include this, although Windows now officially supports the formats.
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John R. Ellis, Champion

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A very minor correction: If you follow the links from the article posted above, the codecs are free, not $0.99.  
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Joe G

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Lightroom Classic is importing HEIC files that already exist in my catalog as jpg files.  The issue stems from the fact that iOS 12 converted my jpg's to HEIC before I realized this was happening and I had 20,000 photos converted on my phone to HEIC. They are all being imported to my hard drive. Since adobe will not acknowledge that this is an issue I don't know if they will offer an update to address. Nevertheless, my hard drive is full now from these double files. Can anyone recommend a plug-in that will find the HEIC duplicates of jpg files based on metadata? I am open to any suggestions on this.
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Jason Timmes

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Ah, I hadn’t figured out what was going on yet, but I believe I’m having the same issue. My wife keeps tons of photos on her phone, and I was puzzled last time I imported her phone into LR (which I do periodically), why it was re-downloading photos from years ago. This explains it. As a software engineer, I can understand why LR doesn’t realize these are duplicates, but I agree the end result is wasteful and annoying. +1 for any suggestions to solve this!
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John R. Ellis, Champion

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You might check out the plugins mentioned in this article: 
https://www.lightroomqueen.com/clean-duplicate-photos/ 
(Edited)
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mikeki

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After reading this entire thread, I believe as of 5/3/2019:
Windows Lightroom Classic does NOT support HEIC files.

Or is there answer somewhere in this thread that I missed?
(Edited)
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John R. Ellis, Champion

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HEIC image support was added to LR 7.4 (for Mac OS 10.13 or later) and LR 7.5 (Windows 10).  (We're now at LR 8.2.1.)

HEVC (H.265) video support was added to LR 8.0 (for Mac OS 10.13 or later).  LR 8 on Windows still doesn't support HEVC, though Adobe says they are "working on providing the support."

See https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.  I've updated the top post to reflect the current state.