Lightroom Classic: Support for HEIC file format

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  • Updated 4 days ago
  • Under Consideration
  • (Edited)
Support for HEIC file format was included in Lightroom CC but still is needed in Lightroom Classic.  When will it be added?
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Robert MacWilliam

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  • Frustrated. Why create file format support in LR CC on launch but not update LR Classic at the same time.

Posted 4 months ago

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Dmitry

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Please add HEIC support to Lightroom CC Classic!!! Can't use Lightroom to edit pictures from iPhone X!!!
(Edited)
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Viktor Franzen

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I woud really really really like Lightroom CC Classic to support the HEIF/HEIC format. Any updates?
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David Converse

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They don't even have support for non-flattened PSD files (without Maximize Compatibility) after all these years. I'm not holding my breath.
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Greg Kuhnen

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The difference is - HEIC is the native format on the most popular "camera" in the world. Lightroom's traditional strength has been simple to moderate editing workflows.

I shoot with both a "big" camera and my iPhone and want to mix photos in the same workflow. I can't do that without an ugly and lossy conversion through JPEG today.
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Johan Elzenga

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On most iPhones you can use DNG nowadays. Maybe not with the Apple camera app, but there are plenty apps (including Lightroom Mobile) that support this.
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Dmitry

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You can't shoot DNG to avoid the problem. Lightroom shoots DNG very poorly. They all are too smeared from hand movements in compare to the standard Camera app.
(Edited)
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Johan Elzenga

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So use another app that can shoot in DNG. There are plenty of them.
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Johan Elzenga

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BTW, the Lightroom camera app has a 'Professional' setting that allows you to manually adjust things like ISO and shutter speed, so you can avoid hand movement problems.
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Dmitry

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You are not right. The standard Camera can eliminate movement problems with THE SAME settings. Just check it. I think Apple uses artificial intelligence and hidden API for that.
(Edited)
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Yury

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It is just another way Adobe is trying to push us toward the cloud crap. The fact that HEIC support has been added in the LR CC but not in Classic is a clear indication. 
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Victoria Bampton - Lightroom Queen, Champion

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Er, no, they just hit some bugs that couldn't be fixed in time for release deadlines. It doesn't mean it won't come, but this is brand new tech.
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Greg Kuhnen

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I suspect a lot of us are watching the next few "Classic" releases very closely. It's quickly going to become clear whether Adobe has effectively abandoned that app.
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TheBatman

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It's a small thing, but this encapsulates for me why Adobe's cloud subscription model is such a disappointment. The original promise of moving to the cloud model was so they could add features as they are ready, instead of having to wait for a big "version" release to launch them. Yet that hasn't happened at all ... and in fact the pace of innovation has clearly slowed down massively over the last few years. 

Now, you may argue that the new LR CC is precisely what I'm describing - an auto-updated version that is continually tweaked, just like a web browser - but the fact is that it's not suitable for most of us who have a ton of images in local storage. So effectively Adobe is telling their serious/long-time users to take a hike, all the while putting engineering resources into a copycat of Apple Photos and Google Photos, which nobody will use because if they want that, they are already using Apple Photos or Google Photos.

Sigh. At least can we get HEIC/HEIF support? It already exists in Adobe code, for goodness sake. Ridiculous.

   
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Victoria Bampton - Lightroom Queen, Champion

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> The original promise of moving to the cloud model was so they could add features as they are ready

New features are added as soon as they're ready. We don't have to wait 18-24 months anymore. Now releases run about every 2 months. This new feature just isn't ready yet.

Don't worry that LRCC is taking resources away from Classic. It's a separate team - just like adding new features to Photoshop doesn't take away from Lightroom's development.
(Edited)
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Greg Kuhnen

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While we're at it - let's get specific about how HEIC should be supported. The current CC implementation preemptively converts files to jpeg (an unnecessary, lossy conversion) and loses any portrait mode depth maps in the process. That's completely counter to the idea of a non-destructive editing workflow.

I'd like to see HEIC treated like other formats - always use the native file or some lossless conversion of it as the foundation and apply processing on top of that.
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Franck Payen

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Sounds smart, but mostly as opened in Photoshop, where we could import a depth layer and use it for later postprocessing I guess.
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Greg Kuhnen

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One example of how this is useful - when I shoot in "Portrait" mode, the blur effect often has problems. Apple's photos app (and potentially others) can turn the depth effect off and salvage the photo. In time, there might even be more interesting things we can do in post.
(Edited)
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Robert MacWilliam

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Greg, Thanks for taking my basic request (have LR Classic read HEIC like LR CC does) and point out how it really should be implemented. We can only hope that the delay in adding it to LR Classic is due to the time that it takes Adobe how to figure out how to open a HEIC file in a non destructive way and let us work with it.
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Steve Quinlan

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Does anyone at Adobe yet have an update to this issue? How is it possible that the default image format of the most used camera in the world is not supported by Adobe's flagship photo cataloging application? 
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TheBatman

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Don't worry Steve, now that LR is "cloud" software it can be continually updated! Oh wait, except they have the code for this but it's still not updated. Never mind...
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Michael Grant

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+1 on this. It's insulting to add support to L-CC and not Classic CC. And a BIG +1 to @gregkuhnen comment about how to support it natively.
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TheBatman

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I have looked over the documentation for today's 7.2 update but don't see any reference to HEIC/HEIF support. I can't believe it would have been left out... somebody please tell me I'm wrong.
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Michael Grant

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The fact this didn't make it into 7.2 is VERY disappointing Adobe. Just hard to reconcile 8 months since the iOS 11 beta where this first became the clear direction for iOS photo & video formats. Adobe dropping ball.
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john beardsworth

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30 votes.... Maybe it will become a widespread image format among LR's target userbase, but should one expect Adobe to rush to adopt every feature that Apple add to iOS? Where it makes sense, they do - eg they take advantage of the ability to shoot DNG .
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Corentin Cras-Méneur

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Well... Yes.
I would expect them to adopt as soon as possible the new image formats being adopted on widely popular mobile phones.
The fact that they did in Lightroom CC a little while ago speaks to the fact that they do believe it’s important to them too. It just looks like they’re investing most of their efforts in the development of Lightroom CC while Lightroom Classic CC is becoming more and more of a second class citizen. I think it’s a dangerous strategy since Lightroom CC doesn’t fit everybody’s needs and some customers like myself might end up migrating to the competition (I’m looking into it, because I’m becoming more and more worried about the future of Lightroom Classic CC).
New lenses and camera bodies are added to the app on a regular basis, why not image formats? It’s not a technologically outrageously complicated thing to do and the number of apps that already support the new format illustrates this too.
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john beardsworth

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30 votes - the phones might be widely adopted, but aren't LR users preferring higher quality formats? We'll  be able to tell what future Adobe plan for Classic based on more important things than their rushing to support a single image format. Fix the bugs, then support it.
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Michael Grant

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The comment about 'preferring higher quality formats' is missing the mark. The core issue is that MANY photographers shoot photos with their iPhone AND their traditional cameras. I just got back from New Zealand where I shot many photos with my iPhone X and my Sony A7R3. For storage optimization reasons, the new HEIF/C formats are fantastic. Lightroom Classic CC is my main photo DAM and all those iPhone photos are just black squares. As pointed out already, Adobe isn't 'evaluating' these formats as they ALREADY SUPPORT THEM IN L-CC AND PHOTOSHOP. They just haven't released support for LC-CC. Adobe pushed us Classic users into subscriptions by promising fast and timely updates 'now that you are on a subscription plan.' But dragging their heels on the default photo format for the what has become world's biggest camera installed base is just plain insulting.
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TheBatman

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@john (1) That's not the point, it's not a special/new feature or functionality. LR continually adds supports for new cameras (D850, A7R3, and on and on) and yet this camera, which is the most used in the world, is not having support added for its file type. That's crazy. (2) If you think LR users don't care about having their iphone pictures supported/in the same catalog, I'm guessing you also worked for a camera company in 2010-2011 and argued that mobile photography will never kill point and shoots. <shakes head>
(Edited)
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Dmitry

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They just don't care about the needs of users. It has been always like this. They even don't have bug report system - only this place where users can to weep with each other about issues that they experience.
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john beardsworth

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As Victoria explained before me, they hit bugs supporting this format. At least, unlike psb, you can get the files catalogued. But when you think how many iPhones are out there, only 30 votes indicates it's not a huge priority for customers.
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David Converse

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Most customers don't know this site exists.
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Corentin Cras-Méneur

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@John. Victoria’s post was from a  month ago. The disappointment (at least for me) comes from today’s release that’s still not addressing the issue. And since the 7.2 update just came out today, it’s a bit premature to say that 30 votes (within a few hours of the release of the update) is not significant IMVVVHO.
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john beardsworth

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A month is not long, and we don't know the details of the bug. It was 30 votes before today's announcement, no more since.
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Corentin Cras-Méneur

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@John. I voted just a couple of ours ago myself after searching for info on the matter, and the counter was at 25.
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Dmitry

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Usually, only 1/1000th user reports the issue. But because Adobe is so disrespectful to users that they don't have bug reporter, I think, only 1/100,000th user reports the issues to Adobe here. 30 votes means 3,000,000 users have the same problem. At least.
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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> Adobe is so disrespectful to users that they don't have bug reporter

Dmitry, have you considered it a slightly different way? Most bug report forms are a black hole. You never know whether anyone else has the same problem, let alone whether there's a workaround. But Adobe have been willing to make their bug reports completely public, and let us discuss them and vote on them. 

Whatever the numbers, whether it's 1/1000 or 1/100,000 users who report a bug, seeing the numbers in relation to other bug reports still helps prioritize (after all, only 1/1000 or 1/100,000 would have reported the other issues requests too).
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Dmitry

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1. You don't provide official responses here. So, that's not better than conventional bug reporter.
2. Prioritizing is not enough. You must fix all popular issues - not only the top of them. Especially, when we are speaking about SUBSCRIPTION. Users purchase working software during some period of time - not only on the moment of purchase. They pay you money, you spend them but don't give working product to users. That sounds even like a scam.
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Dmitry

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The list of solved problems shows that you fixed not popular issues but omitted popular like this. There is no logic in that.
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Dmitry

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Another sample of EXTREMELY ANNOYING issue that was just ignored here: https://feedback.photoshop.com/photoshop_family/topics/look-on-the-crop-straighten-tool-doesnt-remai...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That prior link is sorted by most recent. Here's sorted by me toos: https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topi...
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Dmitry

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I can see only 23 more popular issues there from 995. That's 2%. So, why are you ignoring this issue?

Also I can see that you fixed only 995 issues during last 7 years. That's 142 issues per year. Or 1 issue every 2 days. How many developers do you have? It looks like not more than one. And how many money do we pay you? What are you doing with them? Just hire at least 100 more developers to help this one poor soul who is doing all the job!
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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There's a really good team of engineers Dmitry. You can see their names in the About screen. Throwing more engineers at the problem doesn't really help, because it's really complex code and someone has to explain it all to new developers. You should see the list of other issues they fix, in addition to the ones reported by users... it's a really long list every release. Everything just gets prioritized. We can all wish for "more fixes" but the more fixes they put in each release, the higher the risk of creating new bugs. It's catch 22.
(Edited)
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Gary Rowe

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john beardsworth - you act as though every LR user looks in this site. Personally, I expect most hardly even know it's here. And of those that do, there are those who came here to only see people reporting problem after problem, and mos likely thought it probably serves no actual purpose except to be a place for people let off steam. If Adobe were to actually use the number of votes here to prioritise their development, that would be crazy.

I just wish they would stop messing us around and get a stable platform in place, and then give us the functionality we've been asking for for ages along with supporting the new cameras/formats as they come out.

Sadly, from a lot of the issues I've been experiencing with v7 it looks as though they've resorted to trying to cut out repeating bits of processing by trying to remember what they have already displayed/processed (and so not have to redisplay it), but sometimes losing track of what's what and ending up with wrong/old data still onscreen. If true, then that'd be a real sign of desperation.
Sadly, they may be suffering from massive technical debt, and I just hope that LR 7 isn't already on its last legs.
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Gary Rowe

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Victoria, yes it takes time to train as team ... but LR has been around for a long time!!!
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TheBatman

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At the end of the day, it didn't ship in 7.2. Hence, we can all agree it was not prioritized. Now, people can differ on whether that lack of prioritization was reasonable or bat-sh*t crazy. I know which side I fall on and have no doubt I'm right. Others may feel differently. The fact remains that the iphone has (100? 1000? 1M?) times as many users as the latest Nikon/Canon/etc camera, yet those new raw formats get supported quickly and HEIF/HEIC has not. Those who don't like it can vote with their wallets, which is what I'm very close to doing.

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Victoria Bampton - Lightroom Queen, Champion

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> If Adobe were to actually use the number of votes here to prioritise their development, that would be crazy

Actual votes numbers would be useless, no question, but the percentage of votes on each feature is surprisingly representative of the general feedback. Of course, they don't JUST use this forum. They talk to real people, they talk to influencers who are constantly talking to real people, and they do other research, in addition to the votes here.

Yes, there's technical debt to pay back, but believe it or not, I don't think LR7 is on its last legs. The engineers are more fired up and enthusiastic than I've seen in years. And I've been watching closely for years.
(Edited)
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Dmitry

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I'm the only one person that reported the issue that Photoshop CC sometimes but OFTEN prevents mac from going into the sleep mode. I saw the issue on different macs - so, I'm 100% sure that EVERY mac user has the same problem. But you won't fix it, right? Because there are not many upvoters there. And you have courage to ignore issues even with such many upvoters like here.

Link to the bug report: https://feedback.photoshop.com/photoshop_family/topics/bug-report-photoshop-cc-prevents-mac-from-sle...
(Edited)
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Dmitry

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Also I can't resist to mention that it took 1 year for Adobe to fix one single little white pixel on the corner of the screen. Do you see how diligently they work? Several people even returned their macs and displays thinking that they purchased defective hardware (me too). But that was just a software pixel from Adobe application. And that was so hard for them to fix!
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Mark Knight

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I'm unbelievably disappointed that Adobe has deferred this again. The best camera is the one that's always with me. The best photography workflow solution is the one that works with the camera I always have with me. Lightroom now fails. Adobe needs to consider the modern approach to cloud software with "insider" previews and the monthly subscription is now becoming a farce.
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TheBatman

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255 days since the WWDC announcement of HEIF. I'll probably use this thread as a running count of how long it's been.
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Dmitry

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Maybe they will think better about what issues to fix if all 32 people here cancel their subscription.
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Mark Knight

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It's a sign of the love and passion for the product that users are bothering to engage on this topic, but I agree that most users probably aren't aware of this site. It's not as if there's anything in Lightroom to encourage users to provide feedback.
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john beardsworth

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Those users aware of this site haven't voted in huge numbers though, and on other Lightroom help forums you really don't see questions caused by HEIC not being supported. No doubt it will come, when the bugs are sorted out. Until then, shoot DNG - it's probably what most LR /iPhone users are doing and is better in most ways.
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Dmitry

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DNG format from Lightroom for iPhone is extremely poor! JPG and HEIC from native Camera app produce 1,000 times better quality images. They are sharp even on long exposure. DNG isn't sharp at all on the same settings.
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Dmitry

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By they way, somebody should post it as the separate issue to Adobe.
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john beardsworth

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Even so, it looks like Lr users are still preferring the built-in camera and DNG. Here is about the only place where anyone is asking for HEIC support - which will come when it's ready.
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TheBatman

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John with respect, it sounds like you don't appreciate the things HEIF enables that JPG and DNG do not (eg, new bounce, loop and time lapse effects available when editing on iphone). Check it out, they are pretty cool.

And whether it gets supported or not should not be a function of this forum. As stated, this is not a feature request (e.g. like dehaze) but rather support for native file formats, which Abode (usually) does automatically. It's not as if the forum was lit up for support for the Pentax *ist D (to pick a deliberately obscure camera whose file format is supported), and yet they did it in a timely manner.
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john beardsworth

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You're right, I don't appreciate those things, but maybe your comment should apply generally to Lr/iPhone users? Pentax is just another raw format, HEIC/F is a new one and who knows what bugs Adobe hit, or what they may be waiting for? My guess is that the underlying issue may be OS-level support for these formats (just like video depends on the OS), but that is only a guess - and before anyone says it, no, I'm not just pointing the finger elsewhere!
(Edited)
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Dmitry

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What is the most disgusting is that they could not even write here: "We are working on the issue".
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Mark Knight

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The official status of the thread is still "Under Consideration" rather than "In Progress".
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Greg Kuhnen

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Interesting - Skylum Luminar just added native heic support. They'll be on my short list of alternatives if Adobe sends Lightroom into a tailspin.

I *want* Lightroom to get its groove back. The new Sensei auto mode and performance improvements in the last couple of releases are promising additions, it's been a long time since we've seen meaningful features added to the application now branded Classic.
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TheBatman

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Agree 100% with this
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David Kent

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Also agreed.
I'm waiting for support so I can import / archive / edit my iPhone photos. I know I can convert them to jpg. But I'll change editors before I do that.
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witta priester

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Adobe -- the time has indeed come.  We need this in Lightroom Classic!
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Ray Toscano

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Add me to the list of users demanding this be supported
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Nathan Johnson

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How long has this been "UNDER CONSIDERATION"? or is that new? Big time +1 on this, It's very frustrating.
(Edited)
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TheBatman

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TheBatman

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john beardsworth

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It's really immature to make these posts and won't help your case. 33, by the way.
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TheBatman

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You got a chuckle out of me on that one, John. If this is even close to the most immature thing you have seen on the internet, I'd love to know your secret. Secondly, blatant shaming of Adobe, on the proper forum, seems to be the only way to at least try to have them pay attention. If there's a better way I'm all ears. Thirdly, feel free not to follow this thread if it bothers you.
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john beardsworth

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Well, no number of juvenile posts will "shame" them, especially as it's clearly not a big deal for Lr/iPhone users. As explained a few times, they hit some kind of  bug.
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Gary Rowe

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Yes, well, they've been hitting a lot of them lately ;)
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Gary Rowe

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And, as numbers seem to be in for this thread, that 'as explained a few times' turns out to be ..... in fact .... once.
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john beardsworth

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Ha ha. I have explained it more than once, Victoria has explained it at least once. But one number does appear to be rising faster than any other - the number of juvenile posts....