Suggestion to improve Post in this Community

  • 3
  • Idea
  • Updated 2 years ago
Too many times the Initial posts of problems in this forum do not include basic information about the problem. "I have a problem with ...". It would be helpful and efficient if the New Conversation Form in addition to asking how the poster feel would guide the poster on how to write a problem description. The form would have fields for:

1) the text of any error message and specifically what error code if any was seen
2) what was the operating system and version 
3) at what point was error seen? For example, there are a number of steps even in "I was saving a file". 
4) screenshots could be suggested / asked for. 

I am feeling sad for the folks who enter problems in this forum due to lack of tech guidance.
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  • sad for the folks who enter problems

Posted 2 years ago

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