Suddenly unable to view any picture for editing in Photoshop Elements 11 or CS4. Has never been a problem in the past. What do I do?

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Unable to view pictures in Photoshop Elements 11 or CS4 . I can see them in bridge but can't get them into the editing portion of the program. Just blank screen when request OPEN
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Meridith Osterfeld

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  • frustrated

Posted 4 years ago

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Chris Cox

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What OS version?
Can you create a new document?
Have you recently updated the OS or a video card driver?
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Meridith Osterfeld

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Wiindows 7

No

No
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Chris Cox

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What happens when you try to create a new document? Do you even see the window frame for it?

And did you recently have another display connected, that you have now turned off or disconnected?
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Meridith Osterfeld

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I can open the get the widow frame and put in a new name but nothing happens when I click the "ok" button. It take me back to the original screen and I still can't open a picture.

Not sure what you mean by displays.
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Chris Cox

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Another display: a second monitor, a projector....

It sounds like the documents are opening on a display that you can't see. Sometimes the OS thinks the other display is still there even when it isn't - and Photoshop trusts the OS for window and display locations.

The only other thing I can think of is a rare case that a few other people saw, where other software on the system was interfering with Photoshop's operation (I think it was a bad version of Chrome, IIRC).
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Meridith Osterfeld

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Thanks, Chis.

I have never had another display connected or any new hardware except a new Toshiba 1 TB portable drive for backup.

I have Chrome, which I've never used. Should I get rid of it? Can I get rid of it?
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Meridith Osterfeld

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And I haven't installed any new software except what was needed to connect to the Toshiba.
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Chris Cox

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Well, something is making Photoshop not act normally. So something changed.

If Chrome isn't open, then that isn't the cause.

Do you have any third party plugins? Have you tried disabling them (launch with shift held down)?

Have you tried resetting Photoshop's preferences?
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Meridith Osterfeld

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I don't know what a third party plugin is.

I tried to reinstall the entire program but it didn't help.

Where would I find Photoshop preferences?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...