Suddenly ps cc2017 keeps crashing in sierra 10.12

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  • Updated 1 year ago
Suddenly ps cc2017 keeps crashing in sierra 10.12 when doing the most simple thing (throwing away a layer for example) The screen sort of splits in 1/2, showing the right side of the screen on the LEFT side of the monitor... Genius tested hardware and had nothing happen, so they assume it's Adobe/Sierra related... anyone else having this issue?
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Penna Omega

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  • stressed!

Posted 1 year ago

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J Navy

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Hi Penna,

I'm not sure why that's happening, but I assume you want to get back up and running asap, so I would try trashing the prefs first to see if that works. Just a figure of speech - you should actually keep them so you can send it to Adobe in a .zip file to help them figure out how they got corrupted. So, move them out of the Prefs folder so Photoshop will rebuild them when it launches.

First, quit Photoshop if it's running. In the Finder, hold down the Option button and select the Go menu. You will see a Library item that is not there unless you hold down option. Choose that and go to Preferences - Adobe Photoshop CC 2017 Settings and find the file "Adobe Photoshop CC 2017 Prefs.psp" Take it out of the folder and put it anywhere else - the Desktop is fine. Restart Photoshop and see if the problem is fixed. If it is, Zip the corrupted prefs file and send it to Adobe. There is an excellent video on YouTube by Julieanne Kost that goes through these steps and has the link at the end of where to send the file:
https://www.youtube.com/watch?v=VXNrI6YKJIM

Hope this helps!

Jon
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Penna Omega

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Hey Jon,

Kinda scared to dump my preferences... my setup is my LIFE!

Does what I described sound like that is the problem? I'd hate to do it and still have the issues. It's also happening with Illustrator too... :( just not as often... (but PS is open at the same time, so maybe it is still PS)

Thank you for replying... When things aren't working perfectly normal, I freak out! My muscle memory gets all confused and turned upside down! hahaha

Penna
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Carson

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I've just tried this but found that one presses shift and GO to get the library option; there's not photoshop prefs, just paths and settings, so I removed those to a desktop folder.  I've been having crashes since July or so of this year also, Adobe has told me it's a problem with Mac OS which is updated whenever updates are offered, Apple says the machine has no problems.... So I'll try this and see if it keeps crashing.
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Penna Omega

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I just did the pref. removal and restarted PS... IMMEDIATELY it started doing it, while still loading PS. Once I quit, my laptop is totally back to normal. grrrrrr..... I need to get work done!
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David, Official Rep

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Howdy Penna,

So, you're good now?  If not, please let us know.

Also, generally, if you have a problem, relaunching the application and, if that fails, the OS, is generally a good idea.  

Thanks,
David
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eartho

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did you install the HS compatibility plugin?
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Hannah Nicollet, Official Rep

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Hi Penna,

You sounded frustrated four days ago. Did you get your copy of PS functioning normally again? If not, I would like to help you.
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Carson

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Hmm.  I've borrowed my wife's earlier in 2011 vintage iMac with Sierra 10.12.6, installed Photoshop CC 2018 and though it's slow it works fine.  All my previous comments are obviously off base.  It has to be something in the permissions or something on my machine; though when I get it back from the Apple store they're to have loaded 10.12.something instead of 10.13 High Sierra.