Photoshop Elements: Subscription expiration

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  • Updated 7 years ago
  • Answered
  • (Edited)
My subscription renewal date for Elements Basic is today 2011-10-29. I do not know if there is an annual charge but regardless I do not want to continue since I now have adequate storage on my new computer.

It was mentioned in one of your question categories that upon cancellation the photos stored would be deleted if the account is deleted.. Does this mean I no longer have them or do I download them first?
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Ernie Hodson

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Posted 7 years ago

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Mark Dahm, Product Manager

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Official Response
The policy currently in effect provides 30 days for you to login and access your account for the purpose of downloading your files. After that grace period, access to your account will be disabled.

Consider using the Photoshop.com downloader to pull all those files back to your hard drive; if you add all your files to a big album, then you can view and 'sync' that album to your hard drive, then discard the application and you have all your files.

-Mark