Lightroom mobile: No premium options after purchase (iOS)

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
My subscription renewal has been debited to my Apple ID account, but in the Lightroom app the premium options are not released!
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Silas Santos

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Posted 3 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Silas, it's saying that payment went through for July but is past due in our system for August. When did your last payment go through?
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Silas Santos

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Today, I just made the payment now
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Silas Santos

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I made the purchase, but it does not leave this screen
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Silas Santos

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Photo of Carissa Massongill

Carissa Massongill, Employee

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Hi Silas, You may need to reach out to iTunes Support for help restoring your purchase. 


Photo of Peter Baust

Peter Baust, Official Rep

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It looks like the renewal was processed about 1 hour ago.  Please try again.  Try quitting and restarting if you are not seeing the premium features.

If it is still not working, let us know.

-Peter