Lightroom Mobile: Subscription problem

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
Hello, my subscription for Lightroom got renewed yesterday, money was taken from my account and it says its expired but its vaild till 08.02.2020, i cant renew it again and features are blocked.
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Aleksa G

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Posted 6 months ago

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Photo of Todd Shaner

Todd Shaner, Champion

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I've removed your email address- Don't post it in the forum. Go to the below link and see what email address you used to renew your LR plan. Open the Creative Cloud app and make sure you are using the same email address to sign in.
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Peter Baust, Official Rep

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It looks like the Adobe ID you previously provided should now be working, though possibly there was a delay in processing from the app store.  Can you confirm all is working now?

Agreed with Todd that you should not include your email in the forum, for privacy reasons.