PHOTOSHOP: Stuck Cursor/App unresponsive on MacOS X

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Cursor will not register tool clicks/strokes after tabbing between applications. Multiple clicks later, or after tabbing away from and then back to photoshop all previous clicks will suddenly register all at once.

- Non-Solutions -

Waiting:
will remain inactive until multiple actions are taken (more clicks or switching applications)

Processing power/hardware:
Happened with old computer and older versions of PS, happens with brand new computer and new versions of PS. Happens at many studios I work for on their computers for multiple different users.

OS:
A continuous bug across many OSX versions, pre Lion even.

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Only seen on Mac, haven't used on windows.

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I figured with how frequently I have seen the issue over the years across many different teams this issue would be fixed by now. Am I the first to report this?
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Stephen Newport

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Posted 4 years ago

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Chris Cox

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Yes, MacOS had a bug like that which they say that they fixed in MacOS 10.9.
On Windows the problem is usually an outdated video card driver.
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Stephen Newport

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Hmmm, I've witnessed the problem still persisting in CC 2014 on 4 different workstations at three independent studios running 10.9.4
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Chris Cox

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Ok, so either you are seeing a new OS bug, or something else on your system is messing with the cursor (a driver, a utility program, etc.).
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Stephen Newport

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If it's a new bug, it is an identical one that must have popped up after the other was fixed.

And if it is something else on the computer, it is more than likely a stock element of the OS, as it effects photoshop across a wide variety of computer setups. A computer at one of the studios I frequent had a complete reformatting with nothing else installed on it and the issue persisted. A brand new Mac Pro and iMac had the issue out of the box with a fresh install of CC.

I do think the driver/video-card thought is a specious possibility, as again, it only affects photoshop, and it is not really a cursor/drawing issue, it is photoshop not responding (without the application manager saying so). I have experienced the bug in the past where you draw on a canvas and you don't see anything while the history shows the action you just took (this may be the bug you are referring to?). That would make sense to be a video-card issue and I have not experienced that for many versions of Photoshop. This bug freezes any actionable response in the program, one cannot click the menu drop-downs, change tools, modify layers, modify the canvas or do anything at all until Photoshop gets out of the funk and then registers all of the actions you just took (brush strokes, menu drop downs, layer orders, or what have you).

Does this clarify anything?

I am curious why it has to be an OS bug or driver issue, could it not very well be a photoshop issue just the same?

I guess I figured everyone is experiencing the same thing and you just wait for it to be fixed! I should have spoken up sooner.
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Chris Cox

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But we haven't seen the OS cursor bug reappear for anyone else - which makes it more likely that it is something on your system.

No, the MacOS cursor bug was definitely an issue in the MacOS code that affected all applications (but ones that changed the cursor a lot showed it most often).
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Stephen Newport

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I guess I would understand if it was just me, but for me and other coworkers in separate companies, separate user accounts, completely unique new and old computers, I don't think it's a "sit and wait for it to fix itself issue" is it? The frequency I have seen it affect me and other people in a variety of settings makes me believe the chances of it being a small issue are pretty slim...

What is something we can do to trouble shoot this? Photoshop should work right out of the box on an out of the box mac, correct? If it doesn't, isn't this something adobe would like to resolve? "Something on your system" in this case is saying a brand new mac does not work with a fresh install of CC 2014. This has happened on 3 brand new macs that I've been able to witness.
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Chris Cox

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So what do those systems have in common beyond a clean OS and Photoshop install? Why would those computers show a problem that most other users are not seeing?
And you could also be seeing another OS bug with cursors, but it could be specific to some hardware/software setups.
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J Rogers

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I too have experienced this same problem at home and at work spanning a year or more. Always on a Mac and various versions of PS - from CS6 to the most current. This was on the 2 most current models of iMac running Snow Leopard ~ Mountain Lion. I never thought to post anything before because its more an nuisance rather than a stop you dead in your tracks type bug.
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Chris Cox

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Again, Apple says that they fixed this in MacOS 10.9, and other users have not been reporting the problem since 10.9 was released with the fix.
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Kathy Potter

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It recently happened to me on my mac 10.9.4. Its happened several other times as well
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ERaiford

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I've also been experiencing this issue running photoshop cs6 on my iMac 10.9.2. Usually happens after I tab away from Photoshop to iTunes then try to tab back. It's a minor but persistent nuisance that I'd really hoped would be resolved when I upgraded to mavericks.
(Edited)
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Chris Cox

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Make sure you install the lastest MacOS updates. They fixed a lot of important bugs in 10.9.3 and 10.9.4.
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Eric Kenyon

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Hi Chris,


I too am experiencing this problem on multiple workstations. After reading through the thread, it seems like the problem has not been addressed and barely even recognized. I'm sure we would all like a solution or at least an attempt at one. Stating the the issue has already been addressed and fixed isn't going to cut it.


If you need to consult any of your colleagues please don't hesitate to do so. I for one would appreciate a better effort towards solving this problem. Thanks for your help Chris and Adobe!


Eric
(Edited)
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Stephen Newport

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Chris, all computers I've mentioned thus far are running 2014. As I've said multiple times: New machine, updated OS, fresh installs via cc2014 installer.

Perhaps instead of being so skeptical every single reporter here is an airhead, you could assume the role of a computer scientist and help us help you recreate the issue at hand.
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Chris Cox

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We have tried, repeatedly, to recreate what you report. We have not seen it. Only a few users claim to have seen it. And we don't know what is different about their computers from millions of other users who don't see a problem.
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Stephen Newport

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Chris,

What can we do to help you? It's odd having to prove ones self to tech support instead of tech support suggesting methods that we can do to solve it outside of the things we've clearly stated we've tried. Your help has so far amounted to "that problem doesn't exist anymore" or "you don't have up-to-date software even though you claim to." How many people need to comment before you take us seriously?

Is there a system log we can each generate that you can run through a program to find similarities? A software watch tool we can install that will time stamp software activity to compare with usage? I don't know what to say here, I'm not a computer scientist, just someone who knows how to install programs and keep them up to date. I was really hoping an adobe staff person could help find the problem, that's none of our specialties here... we are graphics people, not code people, we need help.... can you please problem solve here?

"We don't see a problem" - we could have all figured that or you wouldn't be fighting us on this. You are the computer guy, what information do you need to reproduce this? Photoshop becomes unresponsive, adobe owns photoshop, this is a problem adobe needs to help address. We are doing what we need to do by paying for this software and communicating the problem, now please do your part.
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Chris Cox

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Again, we don't know what you have different on your systems to cause this issue. There are millions of things you could have installed or changed, and we don't know what you have. I don't really know where to start, because only a few people have seen a problem that we cannot reproduce.
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Eric Kenyon

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So Chris, have you just thrown out the idea of re-assigning this case to another team member? Bring the intern in for all I care!
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Chris Brown

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I am having this same problem, with PS CS-6, v13..0.6, on a 1-year old Mac Book Pro Retna running OS 10.9.4. This happens with PS as well as other programs.

One other problem, which may be related, is that when spotting out lots of dust spots with the spot healing brush tool, PS will stall, leaving the black brushed area black, and not completing the "clone" until I click the mouse on another spot, and the previous stroke will them complete.
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Stephen Newport

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Hey Chris,

The only adobe representative to reply thus far says there is a patch for CS6 (You can find it in one of his above comments) that is supposedly supposed to fix it. Unfortunately for those of us on cc2014 the moderator does not believe we are experiencing it on our latest update so we have no solution yet. But if you are on CS6, give it a try!
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Stephen Newport

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Here you go Chris, Mr. Cox has not been very responsive
http://helpx.adobe.com/photoshop/kb/p...

Let us know if this works
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Chris Brown

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I don't see the patch in this thread.....??
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Chris Brown

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I'm not sure this is an Adobe problem, as it also happens in Mac Mail.
I do use a wacom tablet, and when I get "stuck," using the Mac touch pad doesn't make it go away any easier than clicking around on the tablet.
Yes, it's hard to reproduce on demand.