Lightroom Desktop: Stuck syncing forever, but "Syncing" filter shows no photos

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
My Creative Cloud status has been stuck on "Syncing 3 Photos" for several months. When I open All Photos and set the Sync Status filter to Syncing, there are no photos listed; when I set it to Synced and Backed Up, 100% of my photos are listed, 0 filtered.

There is no apparent way to tell which of my thousands of photos are failing to sync, so I don't know which ones to try to delete and re-import.

I really wish the app was smart enough to show which photos are currently syncing. Better, I wish it would just figure out how to recover from this problem, or at least prompt me when it gets stuck.

As a paying customer, I also wish Adobe had a proper support channel for specific issues like this, so I wouldn't have to just post my problems online and see if anyone feels like helping.
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Aaron Adams

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  • frustrated

Posted 5 months ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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If you go to Lightroom Web, is there a Sync Errors collection top left? That often gives some clues.
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Ralph Mastrangelo

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I’ve had a “syncing 15 photos” for the last three days. I checked LR Web, and Sync Errors collection listed only three files. I deleted them, but that didn’t help. I then manually deleted the files in the Deleted folder. Syncing began and then I got “Synced and Backed Up.”
(Edited)
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Aaron Adams

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No, nothing like that. Sync Errors collection does not appear, Deleted collection is empty, but app still stuck on "Syncing 3 Photos." Forever.
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Aaron Adams

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Any way I can catch Adobe's eye, maybe send a log for review? This issue has even managed to follow me to a new computer. Something's broken!
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Ralph Mastrangelo

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Same issue, same version. Mine has been stuck on syncing 49 photos for the last 8 days. I sent logs to Adobe, got a reply email from support person, responded with requested info and screenshots, and never heard from him again.
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Aaron Adams

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Permanent UI situation: perpetually syncing, but nothing actually syncing.


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Rikk Flohr, Official Rep

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Aaron, 

I've emailed you with instructions. 
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Per Juhlander

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Would like that email to, same issue
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Rikk Flohr, Official Rep

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Per Juhlander, 

Please reply with detailed information about your OS, Version Number, Lightroom Version number and the number of images in your stalled sync. 

Thank you.