Photoshop: Stuck in Layers or Channels window

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  • Updated 7 months ago
  • (Edited)
When working in Photoshop CC, I frequently switch between channels and layers. For months now, I've been experiencing a bug. I will be working in a layer or channel and when I click to move from one to the other the image on screen doesn't change. In other words, I can't visually exit the window I'm in. The image gets "stuck". This is true even if I have multiple files open. I can switch from image file #1 to image file #2 (which contains a completely different image) but I will still see the image or channel from #1. Once the image gets stuck, the only way to resolve the issue seems to be to quit the program and re-open it. 

Has anybody else encountered this problem? Is there a fix?

I'm currently using version 19.1.1 but this problem occurred in the previous version too. I'm working on an iMac running OS 10.12.6
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Jim Nelson

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Posted 7 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you by chance have the start screen disabled. We have a few people encountering the same or similar issue but we don't have reliable steps to reproduce yet:

https://feedback.photoshop.com/photoshop_family/topics/problem-photoshop-cc2017-the-edited-image-isnt-updated-in-a-window

https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-2018-2017-bug-image-changes-dont-show-on-screen-or-in-navigator

Either of these look more like what you're seeing? They might be related, but won't know until we can reproduce.
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Jim Nelson

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Thank you for your reply. Those 2 examples don't sound like quite the same problem but there are definitely similarities. I DO have the start screen disabled. I'll change that and see if it makes a difference. I will also try to note any particular circumstances that may be leading to the problem. It's been tough to tell so far.