Photoshop 19.5.1: Stuck at Initializing Video Export

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  • Problem
  • Updated 1 week ago
  • (Edited)
After upgrading to 19.5.1, this issue still persists. I am rendering 175 frames into a video and the Initializing Video Export progress bar gets about 80% across and stalls. The program is unresponsive after that.
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Dave Pawlan

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  • extremely frustrated

Posted 2 months ago

  • 2
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on macOS or Window?
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Dave Pawlan

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I am on Windows 7 SP1, 32GB. I've been able to do this successfully on my 2013 Mac Air.
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Hannah Nicollet, Official Rep

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Hi Dave,

May I take a look at your machine? I sent you an email to see if we could set up a screen share.

Thanks!
Hannah
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Marcus Ludewig

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Hi Hannah,
I've got these same issues continuing after looking at the workaround. Oddly neither of the the 2 library files you highlighted were v10.0. One was 6 the other 8... Please can you help?
Thanks
Marcus
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Justin Coolidge

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I am having the same problem. I only have 15 layers and it gets stuck at around 80%. It worked fine in Photoshop CC 2017, but the same exact thing that the OP said is happening to me in Photoshop CC 2018
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Marcus Ludewig

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Hi Hannah,
I've got these same issues continuing after looking at the workaround. Oddly neither of the the 2 library files you highlighted were v10.0. One was 6 the other 8... Please can you help?
Thanks
Marcus
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Hannah Nicollet, Official Rep

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Hi Marcus,

Sorry you're having trouble. The folder where you find the file is irrelevant. You're looking for a null copy of Trace Database.txt anywhere on your system -- the files I mentioned are just suggestions as to where to look, so basically look in ALL subfolders, regardless of the version.

Another possibility is a zombie process is preventing your render. If you close Photoshop and pull up the activity monitor and see a copy of dynamiclinkmanager running, end that task.

Either of those workarounds should get video running for you again, but if they don't email me and we can set up a screen share.

Thanks,
Hannah

(Edited)