Photoshop: Painstroke Jumps from Cursor

  • 4
  • Problem
  • Updated 1 year ago
  • (Edited)
Okay, I'll try to make this understandable.

First: I have Windows 7 on a Lenovo Laptop.
I am using the Trial Version of Adobe Photoshop CS5
I use a USB-connected Dell mouse, and sometimes my laptop TouchPad

The Problem:
With Photoshop, using any "stroking/brush" tool (Including but not limited to The Paint Brush, Eraser, and/or Smudge tools) my stroke will not line up or match with where my mouse cursor is. Say I am erasing the edge of a picture, for a couple strokes, everything is fine, then on one stroke, it will randomly jump and stroke with the eraser somewhere else in the picture. It is not only highly frustrating or annoying, but is also a massive waste of time.

If I need to upload a video demonstrating the program, I will try to find a way. (If anyone knows of a good free screen recording software- feel free to tell me)

Extra:
I KNOW for a fact it is not my mouse nor my computer. I also went to the General Settings in Photoshop and turned off "Flick Panning" with no effect- maybe even a worse effect. I know it is Photoshop, because GIMP and any other program has NO problems.
Also- I did uninstall Photoshop and Reinstall- yet the problem persists.

Also, I just wanted to let Adobe know- I am EXTREMELY dissatisfied because of this problem. I'm surprised no one else is experiencing the problem.
And I'm highly dissatisfied with this website. I have logged in numerous times, yet each time I try to post, it asks me to log in. I don't want to take it to extremes, but I am thoroughly unconvinced to buy any of Adobe's programs now.
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Kim Adams

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  • Frustrated

Posted 7 years ago

  • 4
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Chris Cox

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So far we've seen a few reports like that, and all were related to problems with a mouse or tablet driver.
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Brett N, Official Rep

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Flick Panning has nothing to do with the Brush tools. That just means when you use the Hand tool to move the image on screen you can "throw" it, causing an inertial movement (the after you click and drag to move the image, it continues to move based on how far and fast your movement was, a follow through).

Have you visited the mouse manufacturer's web site and downloaded and installed the latest drivers for your mouse?
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John Davies

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This is nothing to do with drivers, you seem to not believe the bug reports, pretty arrogant.

I have seen this happen on 2 separate Windows 7 machines. A tablet was not used on either of these setups.

When using the Paintbrush, maybe 1 in every 10 clicks will cause the paint to be drawn at a seemingly random location, the mouse pointer stays where it should be. This can happen with or without shift held.

I hope this has been fixed for CS6 (along with the hundreds of other bugs nobody seems to care about in the Windows version of Photoshop).
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Chris Cox

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Alternate theory: Adobe spent a lot of time investigating the problem, and the only time they could reproduce it was when there was an obvious bug in a mouse or tablet driver. Most people don't see this problem, and the few who do seem to solve it by updating or reinstalling their drivers.
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Kim Adams

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I will check out my mouse, and let you guys know if it's the mouse or not. Thanks Brett for explaining what Flick Panning actually does. : )
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aronlib

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I have the same issue with those and many other tools, I have replaced the mouse and updated all drivers- to no avail.

I'm running a Quad Core 3.2 Ghz processor12mb Cashe and 8gb Ram, so the system is not maxing out.
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Kim Adams

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Well, it's not the mouse. But I'm beginning to think it may be a memory shortage- at least for me? I've noticed that whenever the memory runs high on photoshop is when it will do it- so I suppose it's a lagging effect? Anyways, thanks for trying to help everyone- I hope you can help the others though to find a solution!
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John Davies

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It cannot possibly be a memory issue. It's not a driver issue.

It's a BUG. Please investigate this Adobe instead of palming people off with the usual 'check your drivers' bullsh1t.

Pathetic.
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Chris Cox

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We did investigate, and in every single case it came down to bugs in drivers.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi John,

If this were a widespread problem, not related to system specific hardware/drivers, we'd have 100 of thousands of users reporting this, not 3.

There may very well be a bug here, but it appears to be system specific. If we can narrow the problem down and answer the question why it happens on specific hardware and not others we can can provide a solution. Though, if it is a driver, then updating the driver typically fixes the problem.
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John Davies

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Well I'm sorry for being aggressive, but with every new version of Photoshop a whole host of new bugs appear among the one or two new features that are actually going to be used by anyone. This is the general consensus among the design industry, but were stuck with the 'industry standard tools' and pay our huge annual fees in the hope that things may improve.

I will try out the CS6 beta and try to be constructive and detailed on the bug report forums, moaning never got anyone anywhere. I suggest everyone else do the same.

Anyway..

I noticed that the bug also affects the Move and Marquee tools too.

I'm using a completely generic USB mouse, and I have OpenGL completely disabled (it causes too many other bugs and UI glitches - natch).

It seems that whenever you click on a document (with Paintbrush, Marquee or Move), theres a ~10% chance that Photoshop will react as if a completely different set of X,Y coords were received - the mouse pointer remains in the correct position the whole time.

This mouse behaviour does not occur in Photoshop CS3 on this very same machine, or any other program for that matter.

Here are a bunch of links to people experiencing the same problem you would've seen if you'd bothered to search:

http://fmsu.deviantart.com/journal/Ph...
http://www.graphicdesignforum.com/for...
http://uk.answers.yahoo.com/question/...
http://forums.adobe.com/thread/469055
http://forums.adobe.com/message/4046048
http://forums.dpreview.com/forums/rea...
http://forums.adobe.com/message/3686044
http://forums.bit-tech.net/showthread...
http://photocamel.com/forum/computers...
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Chris Foster

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EXACT same problem! All the brush tools, marque, crop, etc.Seems isolated to just photoshop. Also, did not see the problem in CS3. But there is more:

Installed CS5, CS5.5 and 6 on two different laptops (different models, four years apart in manufacture date). Tried 5 different mice. Just installed a fresh SSD with a clean win7x64 install and CS6. Everything was fine for a day but then the same problem. It is, of course, intermittent. Every third click, then every click, then its fine for a minute or so. Restarting the computer helps...sometimes...but only for a bit.

Also, the cursor DOES NOT jump. Just the registration point of the click (further underscoring that it is NOT a mouse problem).

I have tried every suggestion I have found, including:

- 5 different mice from different manufacturers (wired and wireless)
- tried the laptop trackpad. Same problem
- reinstalled every driver (video, mouse, etc with the latest from Dell, Logitech, etc)
- deleted my Photoshop preferences
- OpenGL on vs off tried
- checked to make sure there wasnt lint in my mouse optical sensor...on all five mice (duh! and yes the computer was plugged in and turned on!)
- I do not have a Wacom or other tablet attached
- disabled the laptop trackpad while using the USB mouse (both laptops)
- Added more RAM (4GB -> 8GB)
- increased cache
- changed cache tile size
- disabled devices through device manager, one by one
- disabled as many windows processes and services that dont seem relevant

And once more, this was a totally fresh install on a new SSD. Granted, it did not have the problem right away...took a day of solid use. So I am hoping that something I did in the natural course of setting up a new machine and configuring Photoshop cause the problem.

PLEASE! Can anyone help? I have been dealing with this for a year now. My pinkie and middle fingers might as well be glued to [CTRL] and [Z]. Cumulatively wasted a solid week of my life with this bug.

Thanks.
Chris

PS Adobe Support Chat was of ZERO help.
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Mike Snus

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Met the same issue. After installing Dreamweaver CC 2017, my Photoshop CC 2015.5 became buggy: mouse coursor jumped randomly while painting, dragging, clicking with Move Tool, transforming, etc.

This is not a driver issue, nothing changed there. I think this is some incompatibility in different versions of mfc120u.dll in Photoshop and newer Dreamweaver. Reinstalled Photoshop CC 2015.5 and work happily again.

Btw Photoshop CC 2017 was moronishly deadly slow, even efter disabling GPU support, setting Type Preview size to 'None' and disabling some internet-active tool palettes. So CC 2015.5 is still a best choice for stable production work.