Photoshop: Cannot open files

  • 6
  • Problem
  • Updated 4 months ago
  • (Edited)
Suddenly it wont open any files - tried file>open / right click and open with photoshop / drag and drop into photoshop. Uninstalled and reinstalled, updated and same problem. I had been using photoshop problem free on this Win7 PC for a couple of years now - help!!
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 6
Photo of christoph pfaffenbichler

christoph pfaffenbichler, Champion

  • 952 Posts
  • 77 Reply Likes
Boilerplate-text:
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping ctrl-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance etc.)?
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
Hi, thanks for the response.

I have tried all the above to no avail. Its strange because if I had installed something new, or added a plugin it may make sense that it could cause photoshop to throw a wobbler... I'm scratching my head here...
Photo of Brett N

Brett N, Official Rep

  • 2196 Posts
  • 95 Reply Likes
Have you tried working in a new user account?
Can you go to File>New and create a new document?
Have you tried disabling OpenGL from Preferences>Performance?
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
Hi Brett,

I have tried all of your suggestions. File>new doesn't do anything anymore, not even the first dialogue box appears.

Disabling OpenGL did nothing, i have already reinstalled gfx card drivers (quadro fx 4000).

I will try logging in as someone else, you never know.

This may confuse you further (it did me): After a reboot photoshop works as expected for about 5 minutes, then the problem returns and you suddenly can't save or open anything. No other programs are playing up (have CS5 suite & 3ds max installed).
Photo of Brett N

Brett N, Official Rep

  • 2196 Posts
  • 95 Reply Likes
It may seem confusing, but that is actually a strong indication that there is a third-party application running in the background that is actually the source of this problem. Try this instead: Disable startup items, services | Windows
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
Thanks for the advice, I'll look into it in the morning and let you know if I find anything.
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
Checked startup in msconfig - nothing untoward in there.

Dis another windows update which seems to have sorted out the problem. Photoshop has been behaving normally all morning. (touch wood)

I'm going to keep my eye on it for a few days and will let you know.
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
OK, back at work this morning and the problem has returned. Checked windows updates again, all up to date.

Could it be a memory problem? I got this error when I closed PS:



I need to get this sorted ASAP as is making my job impossible.
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
With all non ssential services & all startup items disabled I am continuing to experience this problem.

The only other thing that could be worth noting is I use a McAffee secure encrypted usb memory stick which runs an ativirus shield everythime I plug it in.

Normal McAfee Antivirus is not running as has been disabled in MSConfig.

Help!!
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
Issue is not resolved: http://feedback.photoshop.com/photosh...

This reply was created from a merged topic originally titled
Photoshop stops working - wont open / create / save files..
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Chief Customer Advocate

  • 10757 Posts
  • 809 Reply Likes
Hi Daniel,

What happens if you try the following:

Remove the USB driver in question (Don't plug it back in)
Restart your computer.
Restore Photoshop's preferences: http://adobe.ly/PS_Prefs
Launch Photoshop and try to create a new document.
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
Thanks for the suggestion. The problem is intermittent. Rebooting will get photoshop working for a while then it stops responding. This morning when I started the PC up photoshop wouldnt open or create a new document from the word go - it normally works for about ten minutes.

I followed your instructions and after rebooting photoshop works as normal, however I dont think this is the solution as firstly a reboot without removing device drivers usualy has the same effect and other people in my team use the same memory stick and have no issues with photoshop.

I'm considering a reinstall of Windows 7 now as am getting really frustrated, however this will take most of the day to set my system back up to how it is now which is big problem (deadlines etc).

Has anyone ever had a similar problem? I initailly thought it could be malware running in the background but have run various scans with no results.
Photo of Xeon Apocalypse

Xeon Apocalypse

  • 3 Posts
  • 1 Reply Like
Lately I seem to be experiencing the exact same problem both in a previous Windows 7 Pro 64bit - Photoshop CS5.1 and in my 10-days old Windows 8 Pro 64bit install - Photoshop CS 6.0.

Resetting PS settings via Ctrl+Alt+Shift does not seem to help.
Regarding the applications running - apart from the other CS programs - VMWare Workstation 9 and Visual Studio 2012. Photoshop is the only program misbehaving. I also use remote desktop quite often if that is anything to go by.

Regarding external devices - the only one is an LG BluRay burner attached via e-SATA, which uses a default Microsoft driver. As it is plugged in all the time I doubt it to have anything to do with this.

One possible culprit in this case I suspect to be the auto update system as both times this behavior has started to appear was after the updater found updates, downloaded and applied them. I cannot say for sure if it was a Photoshop specific update or for one of its components (camera raw, bridge etc.).

Another suspect would be the mechanism which Photoshop uses to create its temporary files. In file handling I have C: unchecked as it is the system SSD, but all other (9 of them) drive letters, that each correspond to a separate physical hard disk, are checked. I have redirected my temporary folders to other drives via NTFS symbolic links as well. Windows SWAP FILE is DISABLED - 16GB of ram should be enough for the work I do.

This is what comes to mind off the top of my head. I'd rather not reinstall the entire CS suite every couple of months just to fix this. Reinstalling the OS for something like this on the other hand is out of the question. Any input on this will be greatly appreciated.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20134 Posts
  • 641 Reply Likes
Go enable your windows swap file. You REALLY, REALLY should not have disabled it. Even with 16 Gig of RAM, you still need the system swapfile (set to at least twice the installed RAM, but it's best to let Windows manage it).

Now, you didn't describe exactly what you're seeing.
Do files fail to open, or just fail to draw in the document window?
(first would be an OS or utility issue, the second a GPU driver issue)
Photo of Xeon Apocalypse

Xeon Apocalypse

  • 3 Posts
  • 1 Reply Like
Please, let us not get started on my swap file preference. It has nothing to do with this as photoshop (CS5) is running happily without a swap file on my 3+year old slower laptop with 6G of ram on the same OS.

The problem is as Daniel described.
Files fail to open. PS does not even try. It does nothing.
This goes for File > Open - Displays browsed folder - Select Image - Nothing happens
Dragging and dropping files over PS - no effect, nothing happens again.
Associated files open blank PS with no files open.

The most frustrating thing is it just fails. Without an error dialog or any kind of message.

Using an nvidia gpu. Tried with OpenGL acceleration on and OFF - same result.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Yeah, that is exactly what i am experiencing. No error or anything. OpenGL is off.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
I am having this same problem. I NEED A SOLUTION!!!!
Yesterday it started. Nothing has been recently installed. Today after the problem started i updated my NVIDIA drivers to the current 320.18 version.
If i restart the system, I can create new documents and open any file for a short while and then it just stops.
I have found countless pages through google with the exact same issue, but no actual fixes. This seems like one royal bug for Adobe. It scares me because i see this problem starting over 2 years ago and no fix? Really?
Please someone, tell me if you have found a fix.
Thank you.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
I have not installed any new software in the past week. I use photoshop on a daily basis. No new drivers or anything except for the NVIDIA drivers after the problem started. The last time i installed sometime was on the 13th of July. I installed the new version of Skype. I also updated the flash player on that day. I do not use any photoshop plug-ins.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 675 Reply Likes
We follow all the Photoshop forums and reports - no, only a handful of people are having this problem. Most of what you see are people who need to update their video card drivers.

And if this was a Photoshop bug, everyone would be seeing the same problem.

IF you have to reboot your system to fix the problem - that means it has to be a problem with the OS, drivers, or hardware. Restarting the application would reset everything associated with Photoshop itself.

And "i cannot save items after i have already opened them" doesn't make sense, unless you are having some serious system level issues.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Well the bug occurs while i am working. Once it has occurred and i cannot open any more files in Photoshop, i cannot also save files that are already opened. It goes hand in hand. Also, i have done a lot of research and a lot of people do run into this problem. I have found them on the adobe forums, these and on random other forums.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 675 Reply Likes
Again, we follow all the forums and reports -- not a lot of people have this sort of problem, and so far all of them have found causes outside of Photoshop.

Either something is very wrong with your system, or you are not running the same Photoshop as everyone else.

Again, the fact that it doesn't clear until you reboot means that something is going on at the system level, possibly a utility (antivirus, backup, etc.), possibly with the OS or hardware, possibly even malware.
Photo of Daniel Cobbold

Daniel Cobbold

  • 10 Posts
  • 0 Reply Likes
Bryan, I never got to the bottom of why CS5 suddenly started bugging on me. The same thing started happening on another PC in my team at work, even when we set up new profiles etc.

I did find a solution however: Bought CS6. So Adobe were happy in the end.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
This is crippling my work. I might have to purchase a new version but that is not OK. There clearly is some sort of bug. No updates, nothing was installed and all the sudden it i cannot open anything in photoshop. It has now been a week since it started. I can do a restore point because nothing was installed or changed.

Daniel, thank you for chiming in. At least I now know of one solution. My 2nd computer is not having an issue but I hardly use photoshop on it and it is a completely different system. This one is built for photo/video editing.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 674 Reply Likes
Again, this is only happening to a few people, and most track the problem down to something external to Photoshop (some just don't come back and tell us what they fixed).

If this were a bug in Photoshop, millions of people would be experiencing the same problem.

You need to look at your systems, and see what is different about the one that is not working correctly.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
The computers are completely different. Nothing similar. One is a web development machine, the other is a dedicated video editing box. Even if it was an external conflict, it still is only effecting photoshop, so photoshop should look into why this is happening. If i had changed something i would have no problem testing it, but nothing was updated or changed.
Photo of Brett N

Brett N, Official Rep

  • 2196 Posts
  • 95 Reply Likes
Something has changed, and the behavior of Photoshop has changed as a result of that. Not all changes to a computer are a direct result of the action of it's user.

If the problem were the result of a bug in Photoshop, this behavior would have been present the entire time and would also be present on the other computer.

Have you tested the issue with ALL of the steps here?: http://helpx.adobe.com/x-productkb/gl...
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 674 Reply Likes
There has to be something similar between your computers - because you're seeing behavior that millions of other users are not seeing.
This is not a Photoshop bug - this is something wrong on your systems, that we can't diagnose because we don't have your systems.

Steps to try: create a new user, login on that user, see if the problem persists. If not, then it was a preference of some kind. If so, then the cause is a system utility, driver, or malware.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Why do you keep recommending me look at my dev box? It has completely different specs and no issues. I do not run my dev box. My developer runs it and there are no connections between it and my machine.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
After my last restart i have got Photoshop to go for appx 1 hour and 10 minutes so far. I have only opened my email:Windows Live Mail, Spotify, firefox and photoshop.
The only thing that was installed recently was an update to Adobe Flash on the 13th. I noticed the issues on the 20th. Anyways, i have uninstalled it and reinstalled it without a change. I do not believe it is directly related to Flash. I installed a Samsung 840 Pro SSD around the 12th, but i had over 1 week of perfect photoshop experience before this started, so i do not think it is relating to the SSD. I have had to tweak my power settings a few times, but again i do not believe that is relating. Something is taking away rights to photoshop, but i do not know what it is yet. I have had to restart 4x today.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Well, yesterday was a fluke. Within 30 minutes of starting my system, i opened photoshop and it would not open anything. It also cannot open a new document. I just tested premier and illustrator and both are functioning fine. They both can open any document. I will keep this thread updated while i figure out what the heck is going on.
I also verified that i have no addons or extensions installed. I did not think i had any, but i double made sure.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Update: I read elsewhere that uninstall does not resolve the problem. I confirmed this. I did a full uninstall and reinstall without success.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 675 Reply Likes
If nuking preferences and a reinstall don't solve it - then the cause pretty much has to be something outside of Photoshop itself. (nuking prefs would have also cured a dialog being offscreen)

P.S. don't forget to reinstall the Photoshop updates
Photo of Brett N

Brett N, Official Rep

  • 2196 Posts
  • 95 Reply Likes
Reinstall solves things far less often than people believe. If a reinstall works, it means that the program either didn't install correctly in the first place or that the application files had been changed (damaged, corrupted, etc) at some point and need to be recreated. But damaged application files are always damaged, they don't get fixed by restarting your computer.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Update: A new user does not seem to have the same problem, but because i really dont want to use the user, i cannot really test it. I have logged in a few times and photoshop is still functioning, but i am not running anything but photoshop. I will keep looking. I might get into a photoshop project to see if it will continue to work.

Also, i just checked and firework functions fine too.
Photo of Xeon Apocalypse

Xeon Apocalypse

  • 3 Posts
  • 1 Reply Like
I already moved on to CC which does not experience this behavior anymore (for now?!).
Contrary to what Chris Cox might spam all the time - Photoshop CS6 is BROKEN!
I had to dig through my company's software archives and installed CS2, CS3, CS4, fully updated them. None of them behave like CS5 / CS6.

~A dialog offscreen you say: do not make me laugh. PSCS6 FAILS to OPEN the DIALOG. And guess what, if all other programs (including visual studio, maya, autocad, and all other CS suite products) behave perfectly fine - then the problem lies in photoshop.

Bryan, I am sorry to say you are wasting your time here. Unless you enjoy talking to a wall.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Thank you. I just wanted to keep testing until i found the solution and then i could share it with someone and it would hopefully help someone else out. In a month i will not remember all the steps that i took to resolve it. I have been tempted to simply upgrade to CS6 photoshop to resolve this one issue, but after hearing what you just said, i don't know if it will work. Thank you for your honest words.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 674 Reply Likes
Not showing up for all users means it is unlikely to be a Photoshop bug.
Not going away after resetting preferences means it is unlikely to be a Photoshop bug.
Not going away after restarting the application means it is unlikely to be a Photoshop bug.
Requiring a reboot means it has to be a system level problem (driver, OS bug, utility software, etc.).
Working correctly on a different user means it is a system level preference or utility problem (depending on which utilities run under which user).

It is far more likely that a couple of users have the same system setting changed, or the same utility software preventing Photoshop from working correctly. But we don't know what that might be because we have never seen this problem on any of our systems.

I'm sorry that you are frustrated by this issue - but the issue only exists on your systems, and until you can tell us what is wrong with your system, there is nothing we can do about it.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
It now shows up for all of my users. I have added an update below.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Well, as i have mentioned before, this broke when i attempted to open a large secure pdf file in photoshop. It would open the screen to ask me if i wanted a page or image and then it would not open it. I tried a separate pdf and it opened and then i tried it again with the same outcome. Once i closed photoshop that day, i have not been able to run it. So i was trying to open an adobe document with an adobe product and it broke my photoshop. I have never experienced anything like this before, but it is only effecting photoshop and no other things were changed.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 675 Reply Likes
If it requires a restart of the system - then whatever broke is outside of Photoshop.

Most likely opening the PDF was just a coincidence.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
I have tested CS6 Photoshop and it does have the same problem as Xeon mention above. What is funny is that it is not concurrent with CS5.1. I installed CS6 after CS5.1 already quit working and then about 1 hour after i installed CS6, it stopped functioning(opening/saving files). When i opened it and CS5 had already stopped working, i was very hopeful. Sadly it was short lived.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
No Go! I have been from time to time logging into my 2nd account that i created last week to do my photoshop work. Well, today it no longer works. The computer had been on 6.5 hours and i just loaded into Photoshop cs6 in my 2nd account. It was very strange, i would open the file, but then it would not let me do anything. I was editing a 4th of July slide from last year and changing the dates and every time i committed the changes, they would be reverted to last years. I was unable to make any changes. I thought it was just a new bug for CS6, or at least i was hoping. Nope, i tried to open the same file in CS5.1 and it would not open at all, just like normal. I have installed no applications on that user's account.
Photo of Brett N

Brett N, Official Rep

  • 2196 Posts
  • 95 Reply Likes
Applications are not installed to specific user accounts, they are installed to the system. The individual accounts then access the exact same applications files to run them.

Generally, applications behave differently between two user accounts because either the settings for that application are different or the settings for a third-party application are different and they interfere directly with the application in question. One of the reasons to have multiple user accounts is to customize and personalize these settings, specifically to create different behaviors.

Of course, there is another layer to consider, and that is permissions. Every file and folder has instructions on which user accounts are allowed to read, write, or otherwise interact with them.

From the way you describe things, it sounds like the permissions for your files are becoming corrupted, which could disallow the ability to open or modify files. If the permissions were messed up in someway, this would prevent all versions of Photoshop (or any image editing software) from opening or saving the file.

What is really strange is that the behavior goes away for awhile if you restart the computer. This suggests the interferences of a third-party application. It could be that it in some way activates, locking the files and preventing Photoshop from working with them.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Yeah, i have been looking at that angle. The issue is that fireworks works perfectly, so does every other Adobe application. It is only Photoshop that does not work. Also, today i have been able to use photoshop for about 2 hours without any issues in my main account. This has not worked for more then 20 minutes in the past 3 weeks.
Again, i have not changed anything. When i logged into my other user account, my SLI settings window popped up. I changed the settings to SLI active and then i turned it back off. I re adjusted my 3 monitors and then i loaded into my main account. I did not switch accounts, but logged off of my 2nd account and then logged into my main. For some reason the system has been working properly.

Oh, i also installed CS4 to test and see if it worked. No go. That is when i restarted the system. Since i uninstalled CS4 things have been working. I am going to cross my fingers. I did a complete uninstall about 10 minutes after I installed CS4 photoshop. I have never used it before, i just downloaded a trial of it to test a theory.
I will keep updating as i learn things and test new things.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 675 Reply Likes
That also points to something outside of Photoshop interfering with the Photoshop application.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Ok, I AM BAFFLED!
My computer has been running for 5 days straight without sleeping. I just got in the office after the weekend and photoshop is still functioning perfectly!!!
I have not made any changes except for what i mentioned above, installing CS4 and uninstalling it. Why would it magically start working? Again, this has to be an Adobe issue. No video card things were touched before these problems started.
Anyways, i will keep this updated. I really wish i could give a reason for the fix, but i am hoping it is permanent. This has been a completely nightmare!
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20134 Posts
  • 641 Reply Likes
Again, the fact that it doesn't clear until you restart the computer means that the problem must be outside of Photoshop. Anything within Photoshop would reset with relaunching the app. And the preferences don't change with a reboot.

So there must be some factor outside of Photoshop triggering this behavior -- but so few people have seen it that we have no idea what that factor might be.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
I spoke too soon. I have had a great day and i have been able to use photoshop ALL DAY plus most of last Thursday. But it just broke. I also found out Photoshop will not let me crop when the error occurs. So i cannot open a file, create a new file or crop an image. It also will not let me type text or edit text on a photoshop document that has already been opened. I just opened a simple jpg file and then 5 seconds later i went to crop a part of it and photoshop died. DAMNIT!
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Update: Today i can open files for a few minutes after restart but then i cannot transform (Control + T). I can also not move the layers around. It works like this for about 2 minutes and then i cannot open files or do anything in photoshop. Nothing has changed since Thursday, but photoshop is completely broken again.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 675 Reply Likes
Something outside Photoshop is triggering this -- something else on your system: another application, a utility, malware, something. (if it were something inside Photoshop, then resetting prefs or relaunching would clear it)

We don't have your system, so we don't know what to look for on your system.
You'll have to tell us what is on your system, or what you find that causes/fixes the problem.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
I just tested a theory that the problem was graphics card related. I removed my 2 NVIDIA graphics cards that were running in SLI. I removed all drivers and software relating to NVIDIA and then i installed an AMD/ATI Eyefinity card and installed the software for it. It worked for about 20 minutes.

I also have found out that the problem still allows me to save using the Save for Web feature, which i found very strange. I cannot save as or simply save a project.
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
http://www.dieselpowerproducts.com/images/DxDiagTestFile.txt

I created a dxdiag file that shows pretty much every device on my system. If there is another tool that you would like me to use, let me know. I hosted it on my website for simplicity. I will remove the file after you read it. I have the Radeon card still in my system.
Photo of Chris Cox

Chris Cox, Sr. Computer Scientist

  • 20280 Posts
  • 675 Reply Likes
Have you installed the Logitech custom drivers (which have had problems in the past) or are you using the generic Windows drivers for your logitech devices?
Photo of JDM Josh

JDM Josh

  • 34 Posts
  • 0 Reply Likes
Yes, since day 1 i have had the logitech drivers installed. I use quite a few of the custom functions daily on my mouse and keyboard.
I also remember that 2 weeks ago I shut down every single program until i completely killed my pc. Each time i closed one application i tried to open Photoshop. None of them including the Logitech software fixed the problem.
I guess i could try that out though.