Photoshop: Stop showing the "billing error" screen on launch

  • 1
  • Problem
  • Updated 8 months ago
  • (Edited)
Every time I launch Photoshop (or Illustrator, or probably any of the CC apps), I'm shown a window that reads, "There was a billing error. Please update your billing information to avoid losing access to Photoshop CC."
My account doesn't expire until 6 months from now yet I'm repeatedly bugged to add a credit card. I think you can wait until the issue is more urgent. Please change this insane and annoying behavior.
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Jeff

  • 14 Posts
  • 7 Reply Likes
  • annoyed

Posted 10 months ago

  • 1
Photo of Ronald Keller

Ronald Keller

  • 28 Posts
  • 13 Reply Likes
Make sure your credit card information is up to date. I once had the same problem and it turned out I forgot to update the information to the renewed expiracy date...
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Jeff

  • 14 Posts
  • 7 Reply Likes
I removed my credit card so that my subscription doesn't renew.
(Edited)
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Jeff

  • 14 Posts
  • 7 Reply Likes
Bump. Get off my nuts adobe!
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Mario Martinez

  • 1 Post
  • 0 Reply Likes
I HATE THIS!!! I got the same issue with Acrobat DC.
It looks like an unethical way to 'force you' to keep a credit card (even if you don't want to renew) hoping that you forget about it and the auto-renew hits you again... completely wrong on every way, but I guess they prefer to have the "non-renewers" annoyed (they don't care about us anymore) hoping that a few of them can get charged again (assuming you would update your credit card details)