Photoshop: How do I stop showing tutorial videos while I'm trying to use the app?

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  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I'm in the middle of using Photoshop and select the wand tool, and suddenly a tutorial video pops up on top of Photoshop while I'm using it, as if I haven't been using the wand tool for years.

You say: "The video was showing you a new feature!" I don't know what it was saying, because I angrily closed the video without looking at it. Why? I was *in the middle of using photoshop*, not watching videos. I had something to get done, and this got in the way. It's a completely useless way to try to tell users anything, because you're shoving it in their face as they're trying to do something else.

I hope this isn't a sign of what the future holds for Photoshop. Get rid of this intrusive, distracting nonsense.
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Glenn Maynard

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Posted 3 years ago

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Christopher Rotter

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What version of Photoshop; I don't experience any videos pop ups ?
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Glenn Maynard

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Happened to me in 2015.5.0.
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Christopher Rotter

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Can you show a screen capture ?
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Cristen Gillespie

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I've never seen anything like that, either. If this is one of those "you've been randomly selected to try this" features, I can just imagine the feedback they're get. LOL I would love to see a screenshot of this.
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grauenwölfe

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Unbelievable.

I cannot even imagine the amount of bridges this company is burning.
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Glenn Maynard

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It looked like one of those "show it the first time the user does something" things, so unless I wipe or reinstall I'm guessing I won't, but I'll grab a screenshot if it happens again. You see these sort of "stop what you're doing! We have something new to show you that's more important than whatever you're doing!" things in other applications (especially mobile apps) a lot, but I never expected to see it in Photoshop.
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Christopher Rotter

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When it occurs you need to take a screen capture and post.
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Glenn Maynard

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No, not really. If a tutorial popup is so hidden that a Photoshop developer could read this and not know what I'm talking about, there are much bigger problems. If I do it'll be for the curiosity of others reading this, but that's all. (I'm not going to jump hoops to try to get it to reoccur.)
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Christopher Rotter

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How is a Photoshop developer going to know what pop up you are referring too, unless you post a screen capture ?

If this pop-up is annoying and as you present, it is occurring regularly for example, as you said when using the magic wand tool, then you should be able to re-create the issue with ease, there is no jumping though any hoops; that is the wrong idoms to use for the pop-up issue you are having.
(Edited)
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Steve Sprengel, Champion

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No one who's replied so far has an Employee or Staff badge by their profile name or photos, so we're just Photoshop-users, not "Photoshop-developers", and don't know what you're referring to, so are asking for a screenshot to illustrate what you're seeing. 

Maybe it's not as we're imagining it from what you've said or maybe what you're seeing isn't something from Photoshop.

Are you talking about the Start workspace when you start up Photoshop? 

You can configure it not to show up when you open PS:

(Edited)
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Glenn Maynard

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I know you're all not developers, which is why I'm not spending much time trying to get it to happen again. That would take some hoop jumping because again this looked like a "first use" popup, which means I'd probably have to clear preferences somewhere to get it to happen again. This isn't the startup popup, it's a video/animation that appeared at the top center of the screen in the middle of editing a document when I selected the wand tool, trying to tell me about some new feature of the tool while I was busy trying to use it.

Ultimately this feedback isn't about one annoying tutorial popup, but about the worrying UI direction the popup suggests. It's like a bad mobile/web UI where you're interrupted with a popup every few minutes because it wants to tell you something, instead of letting you do what you loaded the application to do. I just really hope it's not a sign of Photoshop's future.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Glenn,

What you're seeing are help messages for particular features. These can be disabled by selecting Preferences > General and unchecking "Show Messages"
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Glenn Maynard

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This should be disabled by default.  They interrupt the user in the middle of his work.  This is a professional editing tool, not a cheap mobile app, and it shouldn't be borrowing the bad UI paradigms of cheap mobile apps--like stopping the user in what he's doing to tell him about the latest cool thing.
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Glenn Maynard

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Also, somebody seems to have edited the title of this page.  Don't edit words that have somebody else's name on them.