Stall and crash when use 3D in Photoshop CC

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  • Problem
  • Updated 4 years ago
Photoshop 14.1.1 stalls or crashes when I try to use the 3D option. I have 8 gigabytes of ram. This is with large files or very small files. Will you fix this in the near future? I updated today.
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Constance Krejci

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  • frustrated

Posted 5 years ago

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Chris Cox

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What OS version are you using?
What does the crash report say?
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Constance Krejci

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I use Windows 7 which I recently undated.
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Chris Cox

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Did you update your video card driver from the GPU maker's website like you're supposed to?
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Constance Krejci

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Yes
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Chris Cox

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OK, then we need more details on the crash to see what is going on.
The system logs should include details on the crash, including the name of the faulting module -- that's the first place to check.
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roland sparks

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have had the same problem - also with 8 gig RAM and windows 7. pop up stated `not enough RAM` PS then stalls and crashes. :(
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Una Neary

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I am having same trouble, when working in 3D (my computer is Samsung Core I5 Processor, running 6GB of RAM, and Windows 8)
Have updated to the latest driver for my Intel HD Graphics 3000, and still Photoshop crashes ie says it has to shut down. Online solution says they were unable to find what went wrong.
Below is the only info I can find in the system event log. Hope it helps.

Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Exception code: 0xc0000005
Fault offset: 0x000000000060ec34
Faulting process ID: 0x17a4
Faulting application start time: 0x01cfe3a28a223992
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Report ID: cc5a9437-4f96-11e4-bead-50b7c34619f9
Faulting package full name:

Event Data
Photoshop.exe
15.2.0.236
542531ba
Photoshop.exe
15.2.0.236
542531ba
c0000005
000000000060ec34
17a4
01cfe3a28a223992
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
cc5a9437-4f96-11e4-bead-50b7c34619f9
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Chris Cox

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That's not one of the crashes we've seen so far. We'll have to wait for the details from Microsoft (WER) to analyze it further.